Suburban Toyota of Troy

New 866-455-4940 Dealer Website
Used 866-892-5317 Email Dealer
Service 888-819-6833

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
631 lifetime reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.com
  • Great buying experience

    I bought my first Toyota from this dealership weeks ago and experience was great. I worked with Kamil and his sales manager Dennis. Both of them w...


    Show Full Review

    I bought my first Toyota from this dealership weeks ago and experience was great. I worked with Kamil and his sales manager Dennis. Both of them were very helpful. All I can say is - see Kamil @ Suburban for your next Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent experience in every way
    March 27, 2017

    Taken care of promptly at appointment time, friendly, courteous people in all departments, including sales, service and financial. Clean, comfort...


    Show Full Review

    Taken care of promptly at appointment time, friendly, courteous people in all departments, including sales, service and financial. Clean, comfortable environment, too. Our salesman Ray Sadler was most attentive to our needs in selecting the best Toyota for us! He is very informed about Toyotas and was able to answer every question we had without hesitation! We have purchased many vehicles over the years and he is by far the best salesman we have ever had! We will certainly recommend Ray to our friends and family!

    Does recommend this dealer

    Hide Full Review
  • 4 runner

    very helpful friendly the salesman explained everything and helped me set up all the new things that this amazing car can do.


    Show Full Review

    very helpful friendly the salesman explained everything and helped me set up all the new things that this amazing car can do.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Highly Recommended!
    March 21, 2017

    My search for my very first car to own was really amazing with Suburban Toyota in Troy. We were dealing with Lazer who was very nice, friendly and...


    Show Full Review

    My search for my very first car to own was really amazing with Suburban Toyota in Troy. We were dealing with Lazer who was very nice, friendly and professional. I was so undecided on what car to get, Lazer went beyond his post giving us advices and knowledgeable options to help us find the best right car for me. He even brought us to the lot to see the different RAV4 trims and showed us their differences, and the test drives which i know my siblings enjoyed most (^o^) I really appreciate Lazer for being so patient and understanding throughout the whole process. On top of that they gave me a real awesome deal too! I got over $1000 discount and they took care of my previous honda lease car's excess mileage fee and remaining balance, not to mention the 0.0% financing offer they have now(Rav4s)! I purchased the RAV4 SE first but then a day later I decided to just go for the limited and these people handled me very professionally. Thank you much!!! I'm very happy and love my new suv! Highly recommended! Awesome people, pleasant place and real good cars!

    Does recommend this dealer

    Hide Full Review
  • We wanted a new Toyota Prius.

    Andrea Ciavarro, sales and leasing consultant, was excellent! She is a great listener, very patient, and spent lots of time showing us various mo...

    Dealer Response

    Vince and Cindy, congratulations on the new Toyota Prius! We are so glad to hear that Andrea was able to provide you with a smooth transaction pro...


    Show Full Review

    Andrea Ciavarro, sales and leasing consultant, was excellent! She is a great listener, very patient, and spent lots of time showing us various models and discussing the options that we wanted. She gave us a great deal on our trade in! My wife and I cannot say enough about how friendly and wonderful she is to deal with!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vince and Cindy, congratulations on the new Toyota Prius! We are so glad to hear that Andrea was able to provide you with a smooth transaction process for your vehicle. We hope to serve you both again!


    Hide Full Review
  • The best employee if Suburban
    March 20, 2017

    Very nice experience with Leng Huang. She is professional and lovely. I do like to talk with her. She gives me a lot of suggestions. After 2 hours...


    Show Full Review

    Very nice experience with Leng Huang. She is professional and lovely. I do like to talk with her. She gives me a lot of suggestions. After 2 hours efforts, I got the car I love. Also, she speaks Chinese. Excellent service, excellent communicate.

    Does recommend this dealer

    Hide Full Review
  • Excellent experience in every way!!
    March 20, 2017

    Three years ago I leased a 2014 Corolla from Toyota and worked with Leng Huang. This was my first experience with Toyota and I was thrilled!! Leng...


    Show Full Review

    Three years ago I leased a 2014 Corolla from Toyota and worked with Leng Huang. This was my first experience with Toyota and I was thrilled!! Leng was very professional, warm and helpful, and went out of her way to make this good experience for me. After 3 years of leasing my car, I returned to see Leng about purchasing the car and again, she did an outstanding job of helping me. Leng is a wonderful salesperson!!

    Does recommend this dealer

    Hide Full Review
  • Tacoma purchase

    Fantastic experience. My sales rep Jon went out of his way to make my truck purchase easy and pain free.

    Dealer Response

    Timothy, thanks for the positive review! We hope to serve you again soon!


    Show Full Review

    Fantastic experience. My sales rep Jon went out of his way to make my truck purchase easy and pain free.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Timothy, thanks for the positive review! We hope to serve you again soon!


    Hide Full Review
  • Camry

    Excellent service. Good negotiation on terms. We were happy wit final numbers.

    Dealer Response

    Marvin, thanks for the positive review! We hope to serve you again!


    Show Full Review

    Excellent service. Good negotiation on terms. We were happy wit final numbers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marvin, thanks for the positive review! We hope to serve you again!


    Hide Full Review
  • Very Professional
    March 10, 2017

    Everybody was extremely polite and professional and treated my wife & I with respect. Our Salesman Ray Sadler, and the finance manager Stewart wer...


    Show Full Review

    Everybody was extremely polite and professional and treated my wife & I with respect. Our Salesman Ray Sadler, and the finance manager Stewart were among the best there! Extremely friendly and personable. On the other side, however, one manager (couldn't ID from photos below) was severely criticizing Leng Huang and while he wasn't yelling, he gave her a dressing down that she should never, NEVER have to take, just for parking a car in the wrong place. I felt so bad for her!!! To take this sort of an xxx Chewing, in public, in front of customers must've been humiliating! His actions were extremely unprofessional, I don't care where she parked a car!!!

    Does recommend this dealer

    Hide Full Review