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Reviews

Average Ratings

4.1
Average based on 31 reviews.
  • Patient & Easy to Work With!

    The guys here have the patience of a saint! Never once did I ever feel rushed in my decision, nor did they make me ever feel pressured. They did m...


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    The guys here have the patience of a saint! Never once did I ever feel rushed in my decision, nor did they make me ever feel pressured. They did make it very clear they wanted my business, but never pressured. Don Smith was a dream to work with and if you are looking for a new car and are wanting to work with someone who has patience, I suggest you work with Don Smith at Hendrick Acura! These guys did absolutely everything they could for me and I will forever be appreciative of the new view they gave me on car buying. I always heard stories of those "horrible car salesmen" but let me tell you, Don and the rest of the people at Hendrick are AWESOME! Give them a shot, you won't be disappointed!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Love our Acuras

    We have been going to this dealership since 2002. We made the mistake of buying a Toyota a few years ago and the service was good at first but qu...


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    We have been going to this dealership since 2002. We made the mistake of buying a Toyota a few years ago and the service was good at first but quickly got worse. We have never had an issue with our Acura dealer. Looks like that will be all we will ever buy from here out.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Don Smith is great Client Advisor

    Acuras are nice, reliable vehicles, and Hendrick is a good dealer. If you go there shopping, ask for Don Smith. Besides being a really nice guy,...


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    Acuras are nice, reliable vehicles, and Hendrick is a good dealer. If you go there shopping, ask for Don Smith. Besides being a really nice guy, he's knowledgeable and really bends over backwards to find out what you really want, and pick the best car from their big inventory.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Best Car Buying Experience I've Had!

    Shane Pak made the car buying experience so easy and smooth, that it change my perspective on buying used cars. I came in expecting to have to hag...


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    Shane Pak made the car buying experience so easy and smooth, that it change my perspective on buying used cars. I came in expecting to have to haggle and push back in order to get a fair deal. However, Shane was super honest and upfront. Working with her, I knew I was getting the best deal. Everyone at the dealership was very nice and helpful. My two year old thought the process was a little long :) But, everyone was very patient and understanding. I also had they touch up a small paint chip (it was a used car, it happens) and put window tint. Shane organized everything and made my appointment with the service department. I want to mention Jereme in the service department. He got a loaner for me and was very accommodating with my work schedule. The work performed was excellent and on time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Execellance service

    Very good customer service and very friendly. I would recommend this dealership to anyone.


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    Very good customer service and very friendly. I would recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Salesman

    Greetings; this note is regarding Sean Kelly. Do I need to say more! Well let's begin with his receptive and listening attitude. Sean heard what w...


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    Greetings; this note is regarding Sean Kelly. Do I need to say more! Well let's begin with his receptive and listening attitude. Sean heard what we needed and wanted. Sean balanced our thoughts and gave us options. Consistency and a great love for the transition was a big factor that Sean exhibited. You see, we had already done our homework and Sean did not try to second guess us (integrity). I will share that we would have purchased another car if that had been compromised, So thank you. We are happy. We will share our new toy for others to see, not drive(smile). Sean's patience and insight regarding the transition was great. I did not want to be pressured even tho I may have pressured him LOL. In the end, Sean provided us his assurance that he could have some areas adjusted to meet our budget. Sean's WORD was Gold. Now we own a Hendrix vehicle. Go Sean and get your raise. You deserve it and the company should be proud of your positive character traits of trust, honesty, perseverance, insight, etc.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Impressive Customer Service

    We have been searching for months for a larger car for our growing family. We found a few cars that we were interested in through cars.com and dec...


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    We have been searching for months for a larger car for our growing family. We found a few cars that we were interested in through cars.com and decided we wanted to take them for a test drive. When we got to the dealership, we were greeted by Shane Pak. We were very impressed with her sweet and helpful nature. She wasn't pushy at all and asked all of the right questions to help us find the car that would fit our needs in our price range.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Luke McCrumb, Client Advisor

    I bought a 2016 Acura RDX from Luke McCrumb today, May 13th. I was very pleased with working with him -- he was both professional and thorough in ...


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    I bought a 2016 Acura RDX from Luke McCrumb today, May 13th. I was very pleased with working with him -- he was both professional and thorough in explaining the various transactions being processed. Had also been very helpful and thorough in earlier explaining how various controls worked on the car. I would highly recommend Luke McCrumb as a service advisor!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Looking for pre-owned car

    Arrived at my schedule appointment time, no one aware of my appointment. I made appointment to be efficient , car was not ready. Rob, salesman, wa...


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    Arrived at my schedule appointment time, no one aware of my appointment. I made appointment to be efficient , car was not ready. Rob, salesman, was polite. His manager was quirky. Manager uncomfortable during price negotiations. I didn't buy car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Superior Acura (Shane Pak - Sales Adviser) 5 STARS

    My Sales Adviser (Shane Pak) was absolutely awesome!! She made the experience very seamless and there was no hassling. I would recommend her to an...


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    My Sales Adviser (Shane Pak) was absolutely awesome!! She made the experience very seamless and there was no hassling. I would recommend her to anyone and definitely go back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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