Hertrich's Capitol Mazda Lincoln of Dover

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Reviews

4.7
Average based on 55 reviews
  • My Used 2003 Ram 1500. Great Experience.

    When I saw this truck I said to myself this truck fits my needs 100%. I saw the truck before it was officially available to sale due to after they...


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    When I saw this truck I said to myself this truck fits my needs 100%. I saw the truck before it was officially available to sale due to after they did an inspection they worked repairs and while it took a couple days I am happy with the work they did and have taken two long distance trips with it already and the truck runs strong and everything works great. They worked around my schedule and I had to push for the sale being the truck was still in the intake stage and getting prepared for sale. I was not going to risk losing this truck to another buyer.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great company to work with !!

    I spent a lot of time looking for the car I wanted online and the one I found was at Hertrich's Capitol which is almost 300 miles from where I liv...


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    I spent a lot of time looking for the car I wanted online and the one I found was at Hertrich's Capitol which is almost 300 miles from where I live. I drove down there to look at it and loved the car, it was exactly what I was looking for. Tina took care of us and everyone in the dealership was very friendly; the manager came up to us and thanked us for driving all the way down there to purchase a car from them. They made us feel right at home and the deal was painless; I got what I wanted for my trade and drove my new car home later that day. I enjoyed doing business with them; there was no pressure and no double talk which I have run into at dealers in my area. I would definitely recommend them to anyone looking to buy a used or new car!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Expensive repairs that don't last

    I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and ...


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    I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and in that period first I've had to bring it back for leaking oil and motoring rotors in two different instances. Both times it took a long time to get the car serviced. Last month my car started to make grinding sounds when braking and after bringing it back again they indicated that my calipers had seized and I had a leaking power steering hose. The seizes calipers had led to my rotors being eaten completely. The repair cost was $820 for $150 in parts (1 caliper and brake pads) and rest labor. I indicated that I was amazed with that there where issues again with parts that had had issues and have been repaired before, but they said that these parts can go any time. Even if I've only driven the car for 8000 miles. I ended up saying that I would take the car somewhere else when they indicated that they felt the car was unsafe to drive. I took it somewhere else anyway and the car got fixed (with both calipers being replaced plus brake pads and rotors) for $430. I will not go back to hertrich ever, and I won't recommend it to anyone else. And don't trust the positive reviews you read. They offer free oil changes if you give positive reviews after buying a vehicle so that's why it looks so good. Too bad there's a big difference sometimes in looking good vs being good...

    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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