Hendrick Toyota Merriam

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Reviews

Average Ratings

4.4
175 lifetime reviews.
  • Hendrick Toyota-Great Facility & Friendly Staff

    Our experience of buying a car at Hendrick Toyota was a good one. Our Sales Consultant, Francis Oniyema was very focused that we have the informat...

    Dealer Response

    Thank you for sharing your experience with us. Francis Oniyema is a very valued employee at Hendrick Toyota Scion and we are prod to have him on o...


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    Our experience of buying a car at Hendrick Toyota was a good one. Our Sales Consultant, Francis Oniyema was very focused that we have the information needed to make a selection. I went to the dealership wanting to test drive the SUV I thought I wanted, but Francis let me experience, the fact that the vehicle did not meet our specific needs. The process was relaxed and informative. Several managers popped in during the process to offer additional assistance. The only uncomfortable moment is upon entry into the dealership (This is true of ALL dealerships) you feel the "shark tank" effect. There must be a more comfortable approach.... hey, but the free popcorn is great! Thank you Francis for the enjoyable experience ...you were eager to provide good service. We are looking forward to driving our new SUV!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us. Francis Oniyema is a very valued employee at Hendrick Toyota Scion and we are prod to have him on our team. Please let me know if there is anything we can assist you with in the future. Christina Rose, Customer Relations Mgr Hendrick Toyota Scion Merriam in KC


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  • Great Experience!!

    Adam Tayani did a fabulous job! He was charismatic and endearing. We recieved a great deal on a 2011 Toyota camry. Would recommend 10/10.


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    Adam Tayani did a fabulous job! He was charismatic and endearing. We recieved a great deal on a 2011 Toyota camry. Would recommend 10/10.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Highly recommend - Easy experience

    My daughter had lost her Corolla due to another driver not paying attention. We went to this location on a Saturday and test drove a couple of veh...


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    My daughter had lost her Corolla due to another driver not paying attention. We went to this location on a Saturday and test drove a couple of vehicles. (Corolla and Prius) My daughter didn't find anything she liked. Luckily we were working with Stacy Blohm and she made note of what my daughter was looking for and said she would keep her eyes open for any possibilities. She ran across the perfect vehicle for her and contacted us to see if we would be interested in it. We came out the following day and my daughter drove off in a newer Corolla that she absolutely loved! Stacy was always smiling with a great sense of humor and made the whole process easy and pleasurable. We also worked with Josh Woodward I believe, in the finance department. I highly recommend reaching out to her to see if she can help you find your perfect vehicle. Thank you Hendrick Toyota, LOVED the experience. It was quick AND easy with no high pressure sales tactics. THAT says a lot in itself!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Ron Adair - Salesperson of the Year

    Love my new Avalon thanks to Hendrick Toyota and Ron Adair. Probably the best car buying experience I've ever had. The dealership greeting was imm...


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    Love my new Avalon thanks to Hendrick Toyota and Ron Adair. Probably the best car buying experience I've ever had. The dealership greeting was immediate. Ron Adair was right there to help me. I was able to get what I wanted for me trade and still get a great lease on a new Avalon. Ron was patient and super knowledgeable. He worked hard for me to get the best deal. I've owned a lot of Toyota's and have worked with several dealers including the one on state line, but Hendrick was; hands down; the best buying experience. Not to mention the lounge had water, coffee, doughnuts, fresh fruit, etc... I will be recommending my friends go there and will recommend Ron.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car sales

    I had a great experience at this dealership. I worked with Sue Wells, internet manager. She provided great customer service, she devoted her time ...


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    I had a great experience at this dealership. I worked with Sue Wells, internet manager. She provided great customer service, she devoted her time to answering all my questions. She was a pleasure to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jayson Syzmaszek was extremely helpful

    Jayon Syzmaszek was very helpful when we were shopping for the perfect car to give our daughter as a surprise. He made helpful suggestions, answer...


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    Jayon Syzmaszek was very helpful when we were shopping for the perfect car to give our daughter as a surprise. He made helpful suggestions, answered all of our questions, and even offered to video our daughter when she saw her new car for the first time! Jazyson was outstanding!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Customer Service in Kansas City

    Everyone at Hendrick Toyota/Scion were absolutely outstanding. Their customer service was impeccable, and their ability to find me the EXACT car t...


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    Everyone at Hendrick Toyota/Scion were absolutely outstanding. Their customer service was impeccable, and their ability to find me the EXACT car that I wanted, in my price range, was unreal. From the finance department to sales they are for sure the most friendly and customer service oriented dealer I have ever worked with. They didn't pressure me into something that I couldn't afford or wasn't ready for. Sue Wells worked with my until almost 11 o'clock at night, and gave me 100% of her time and effort until I was leaving with my new RAV4. From the second I walked in the door everyone from the girls at the front desk to the random employees that would make sure I was doing okay were extremely helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Two thumbs down

    My salesperson Thao and finance manger Erik were very very very nice during the purchase of my vehicle. Sadly once the deal was done they didn't c...


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    My salesperson Thao and finance manger Erik were very very very nice during the purchase of my vehicle. Sadly once the deal was done they didn't care at all to do anything to assist me despite questions and multiple calls that continue to go unanswered. Do not buy a car from here.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sue Wells help me find the perfect car!

    I went to Hendricks Toyota and had Sue Wells help me get my car. This is my second car and the whole process can be overwhelming-worrying about if...

    Dealer Response

    Thank you for taking time out of your day to share your experience and review of our dealership. I will be passing it along to our team today. Sue...


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    I went to Hendricks Toyota and had Sue Wells help me get my car. This is my second car and the whole process can be overwhelming-worrying about if you are getting a car that's worth getting, financing, all the paper work. I could only wish I had bought my first car with Sue because I didn't go through all of those fears this time. She gave me her real opinion on the cars I was looking at and showed concern in that I got a safe car. She is great at explaining each step simply and precisely without skipping parts while also keeping it in relative terms. She even helped me talk to my insurance company-which has always been overwhelming to me for some reason. I felt good about my purchase that evening and even better the next day. When I went to financing, I also felt very relaxed and reassured during that process. Everything was explained well and felt very easy going. Thank you Sue!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking time out of your day to share your experience and review of our dealership. I will be passing it along to our team today. Sue is wonderful at working with customers and yes, even tricky insurance companies, to help her customers achieve in buying that perfect car for them. With that being said, welcome to our Hendrick family. We will see you soon on the service side. Christina Rose, Customer Relations Manager, Hendrick Toyota Scion Merriam in Kansas City


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  • Contact Sue Wells for superior service

    If you're looking for a new/used vehicle, I highly suggest Hendrick Toyota in Merriam. I suggest getting in contact with Sue Wells as your sales p...

    Dealer Response

    MichaelC, thank you for sharing your experience with us. Sue is an amazing leader in customer service and I can't wait to share your recommendatio...


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    If you're looking for a new/used vehicle, I highly suggest Hendrick Toyota in Merriam. I suggest getting in contact with Sue Wells as your sales person. She was very friendly, hassle free, and straight to the point while explaining everything in detail to make you feel as comfortable as possible. They have a very friendly staff and will do their best to get you the best deal/rates. Thank you Sue and Hendrick Toyota!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    MichaelC, thank you for sharing your experience with us. Sue is an amazing leader in customer service and I can't wait to share your recommendation with the entire team. See you on the service side soon. Thanks again, Christina Rose, Customer Relations Manager, Hendrick Toyota Scion Merriam in Kansas City


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