New 913-299-8600
Used 913-544-6173 Email Dealer

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Reviews

Average Ratings

4.5
Average based on 52 reviews.
  • Great experience.

    Casey Johnson was our sales person and while being new to the dealership was very knowledgeable. If we had a question he didn't try to spew out a ...

    Dealer Response

    Thank you for taking the time to share your experience with our team here at Legends Toyota. Casey does a great job of listening to what his custo...


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    Casey Johnson was our sales person and while being new to the dealership was very knowledgeable. If we had a question he didn't try to spew out a line of garbage he went and he found us correct answers. He was very quick to respond whether it was email, text, or call. I would recommend Casey to anyone looking for a new vehicle. He also isn't pushy at all. He wants to know what YOU want then makes sure he finds it. Great Job! The dealership was very clean and tidy. Even my wife made a comment about how clean the restroom was! The person who did our final paperwork was ok but a little more pushy for the extra coverages than I would care for. Overall a great experience and I will be returning to Casey and Legends Toyota for our next vehicle. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with our team here at Legends Toyota. Casey does a great job of listening to what his customers want so they get exactly what they are looking for in a new vehicle. I hope you enjoy your new car for many years and many miles. Let us know if there's anything else we can do to help. Thank you for your business, Duce Lett, General Manager


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  • Purchase used vehicle

    Best car buying experience I have ever had! These guys are the absolute best. Their sales staff is second to none. they work with you no matter...

    Dealer Response

    "We word hard to provide each customer with the best customer experience. We truly appreciate you taking the time to leave this review about Legen...


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    Best car buying experience I have ever had! These guys are the absolute best. Their sales staff is second to none. they work with you no matter what your situation is and they take care of you like family. These guys bent over backwards to help my wife and I get into a vehicle and we will forever be grateful to them. If you're looking for a GREAT DEALERSHIP with no nonsense and people who will treat you with kindness and respect, this is the place to go. If you are looking for EXCELLENT customer service and support, this is the place to go! If you're looking for HONEST and TRUSTWORTHY sales staff, this is the place to go! Thanks to Casey Johnson, Shane Loya, Tanner Tolbert, Charlie Ross, and everyone else at the dealership for all your hard work and support. My family and I truly appreciate it and we will definitely come back when we need another vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    "We word hard to provide each customer with the best customer experience. We truly appreciate you taking the time to leave this review about Legends Toyota. Please don't hesitate to give us a call if you think of any more questions and we look forward to see you when it's time for the next vehicle. Best -Duce Lett, General Manager


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  • Terrible customer service

    On a recent visit to Legend's Toyota, I received what I consider unacceptable customer service. I believe I can thank Casey Johnson, Internet Sale...

    Dealer Response

    Becca, we understand that you have expressed your dissatisfaction in the past. We also understand that you have expressed your complete satisfact...


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    On a recent visit to Legend's Toyota, I received what I consider unacceptable customer service. I believe I can thank Casey Johnson, Internet Sales, for that awful experience. I called and spoke to the General Manager, and his lack of care and professionalism astounded me! I will NEVER go back to this dealership. This review has been removed once already. They encourage reviews but, apparently only good ones. Provide better service and you'll get better reviews. We couldn't come to a "resolution", Duce, because you didn't offer one. Instead you suggested I take my business elsewhere. Which, I have and have encouraged everyone I know to do the same so they don't get crap service that I received.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Becca, we understand that you have expressed your dissatisfaction in the past. We also understand that you have expressed your complete satisfaction with us at different times in the past. Candidly, we aren't completely sure that either were warranted...good or bad. At this time, due to the nature of your past, personal relationship and personal conflict with Casey, we understand if you would like to take your business to another dealership that can better serve you. However, if you decide that you would like us to try and help with your vehicles in the future, please feel free to reach out. I assure you we take all reviews seriously and do not have access to remove any negative reviews. Best of luck to you. -Duce Lett (General Manager)


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  • customer Services

    Our experience in legends Toyota was great our sales person was Chris Farengo he was excellent very helpful and not pushy like others sales people...

    Dealer Response

    Thank you for sharing your experience at Legends Toyota. Christ really cares about each customer and finding them just the right vehicle. Thank yo...


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    Our experience in legends Toyota was great our sales person was Chris Farengo he was excellent very helpful and not pushy like others sales people. He when above and beyond to help us fine the truck we were looking for. My husband and I would highly recommend Chris and Legends Toyota for their next vehicle purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience at Legends Toyota. Christ really cares about each customer and finding them just the right vehicle. Thank you for your review and we hope to see you again in the future. Best -Duce Lett, General Manager


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  • Another dissatisfied customer

    Went in for my 4th oil change and was again told about my air filter at 24k miles and needing an alignment had agreed to the air filter after revi...

    Dealer Response

    Chae, I'm sorry to hear about your experience at our store. When you have a moment, I would love to talk about it in person or on the phone. H...


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    Went in for my 4th oil change and was again told about my air filter at 24k miles and needing an alignment had agreed to the air filter after reviewing the charges it was a cabin air filter and my tires were at 6 and 8 was confused due to the last visit they were all at 7 so I went to a one stop, free courtesy check and tires were all at 7 even and alignment checked good but my cabin filter was dirty and a plastic part of the belly pan was left off and was next to my battery so I took some pictures and called the dealership and had to wait for the service manager to return my call as I left and got home received a phone call from the service manager I told him about my visit and every time I was over spoken for the excuses on why they told me about the alignment and the tires so I had said he was being rude for cutting me out his response "ok you can speak now thought we were having a conversation " as stated I had pictures and a overall courtesy check that I could send him as I live 30 minutes away wanted me to drive to him what happened are we not caught up to do an email or even FaceTime to show you my concerns and documents very sad as I told him that I would not return and get a response I'm sorry to hear that dial tone

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chae, I'm sorry to hear about your experience at our store. When you have a moment, I would love to talk about it in person or on the phone. Hopefully we can work something out that will work for both of us. You can reach me at 913-299-8600, thanks. -Duce Lett (General Manager)


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  • bought a new prius c

    Bought a new prius here from Pedro Habibi. Great deal and excellent service; they went above and beyond. Love the wating area coffee machine, and ...

    Dealer Response

    Congratulations on your new Prius C! We hope you're loving it. Pedro makes exceptional customer service a priority so thank you for sharing your e...


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    Bought a new prius here from Pedro Habibi. Great deal and excellent service; they went above and beyond. Love the wating area coffee machine, and special kids area.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Prius C! We hope you're loving it. Pedro makes exceptional customer service a priority so thank you for sharing your experience with him. Best --Duce Lett, General Manager


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  • Great new car!

    In all my (71) years I have never had a more pleasant salesperson purchasing a car than with Jordan Bichelmeyer. He was very knowledgeable and hel...

    Dealer Response

    We make exceptional customer service a priority and it's great to hear that our entire staff gave you nothing less than that. Thank you for taking...


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    In all my (71) years I have never had a more pleasant salesperson purchasing a car than with Jordan Bichelmeyer. He was very knowledgeable and helpful. I planned on purchasing the same model (Avalon Touring) that I presently had and he was very helpful explaining all the changes in my 2007 car to the new 2015. They gave me a fair price on the new 2015 Avalon and I was pleased with the trade in I received on my 2007 Avalon. He was extremely patient with all my questions and very reassuring that I would receive a great deal from Legends Toyota and not have to go elsewhere. Jordan made it happen and I would not hesitate to send all my friends looking for a new or used car to him. The dealership as a whole made my experience very positive. Mr. Daryl Poesy, your financial director, was very informative and pleasant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We make exceptional customer service a priority and it's great to hear that our entire staff gave you nothing less than that. Thank you for taking time to leave a review and we hope you're loving your new, upgraded Avalon! --Duce Lett, General Manager


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  • Great Service

    Michael Jordan was an excellent salesman. He was able to help my mother get a newer car and explained everything very clearly. Would definitely go...

    Dealer Response

    Thank you for the kind words about your experience with Mike. I'm glad he was able to answer all your questions and help you with the service need...


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    Michael Jordan was an excellent salesman. He was able to help my mother get a newer car and explained everything very clearly. Would definitely go back to him for any issues or to get another car. She had the car for two days brought it back up because the engine light came on, Michael got the car checked out and the issue resolved.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words about your experience with Mike. I'm glad he was able to answer all your questions and help you with the service needs that arose after the sale. Please don't hesitate to let us know if we can help you with anything else. --Duce Lett, General Manager


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  • kim christy

    I purchased a 2014 camry last October & liked it but was missing the extras like sun roof/heated seats/navigation. I had been in touch with my sal...

    Dealer Response

    Congrats on your new Camry! I'm glad Mike took great care of you throughout the entire sales process. Thank you for taking time to leave a positiv...


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    I purchased a 2014 camry last October & liked it but was missing the extras like sun roof/heated seats/navigation. I had been in touch with my salesmen Mike Jordan & expressed my feelings on an Avalon & what I wanted in it. He was quick to find me one not in the area so it had to be brought it. Was exactly what I wanted & had it a few days later. Was a wonderful buying experience & I would recommend anyone to Legends Toyota to see Mike Jordan! Will be a returning customers in years to come.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congrats on your new Camry! I'm glad Mike took great care of you throughout the entire sales process. Thank you for taking time to leave a positive review!


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  • very helpful

    When I locked my keys in my van while shopping at the Legends, I called Legends Toyota to see if they could help me. They gave me door to door ser...

    Dealer Response

    Thank you for your positive feedback. I am happy to hear that our team was able to help you get back into your car and back on the road. We're alw...


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    When I locked my keys in my van while shopping at the Legends, I called Legends Toyota to see if they could help me. They gave me door to door service, and I didn't have to call AAA. This goes way beyond the bounds of duty, and I was most grateful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback. I am happy to hear that our team was able to help you get back into your car and back on the road. We're always happy to do what we can to help. Bests, Duce Lett, General Manager.


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