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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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Carlos Solis

We are enjoying our Sienna that we purchased from Olathe Toyota. We were very pleased with Carlos and his knowledge of the automobile and his outgoing personality. If we decide to purchase another automobile in the future we will look for Carlos. Monte and Jan Zinn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2013 Tacoma

Great overall experience! Carlos was great to work with. Would definitely recommend this dealer to my family and friends. Looking forward to checking out the 2020 Highlander when it comes out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2019 RAV4 Adventure

I shopped around the area to get quotes on a 2019 Subaru Forester or 2019 RAV4 Adventure. After test driving both (among other vehicles), I decided on the RAV4 Adventure in the lunar rock/ice edge roof color. As this was a relatively low supply color and Adventure trims with the weather package were also in low supply, this was a hard car to find. After a few days of contacting dealers in the region, they were able to locate the trim/color I was looking for and was able to get get a somewhat fair price on it (even though they had to give up an even lower in supply Hybrid model that hadn’t been delivered yet). I may have overpaid a bit relative to other Toyota dealers (especially with the higher dealer fee), but this dealership was quick to offer help and answer all questions/concerns along the way, didn’t force the sale down my throat like the others had, and sincerely cared about locating the RAV4 was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience.

I was in a tight spot with my old Kia engine blowing and I was not sure I would qualify for financing ... after working with carlos and his relaxed demeanor I was able to select and get financed for a beautiful new Corolla. Great warranty, great experience, great coffee, and a nice facility. Very friendly people who were concerned with meeting my needs versus selling me something.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2019 Toyota Tundra 1794 TRD Crewmax 4x4

This was the best truck buying experience in my life! Carlos was very helpful but had a respectful approach to not having that pushy sales pitch. He was honest and made the whole process easy. This dealership is awesome and if you do need to bring your vehicle in for anything the waiting room is like no other! Definitely recommend Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great help getting us in a car

The car we looked at online was gone by the time we got there and Kendall who we worked with in the past and is now a sales manager got us with Carlos who had welcomed us at the door. He helped show us a car that would meet our needs and we could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Carlos Solis

Carlos was great. Bought the truck for my son and he and Carlos test drove it. I enjoyed your TV area while they were gone. They are much closer in age than I am to them. Carlos was very attentive during our negotiates if want to call it that. We paid full price but we did not drive 40 miles unless we thought th truck was a pretty good deal. Online pricing is not too far off a fair. Carlos continued to walk thru the process until we drove the truck home. My son loves the truck. As younger people say Carlos rocks. Doug and Sam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Unethical experience

Dealer service department did not fix what they were supposed to fix and overcharged for parts! Walk away from this one! Would not recommend this dealer for parts, service or sales. They have plenty of time to respond and make right and they have ignored

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Olathe Toyota did everything for Scott and his XB including putting another engine in his car after a parts failure. This is something we would do again and again as it was the right thing to do. Scott's bill after replacement of engine and many new parts and use of our vehicle for an extended period of time was zero! Olathe Toyota chooses to decline any services with this customer in the future.

Consumer response

Put in 2 engines because Tom used the wrong parts the first time. Charged me more for aftermarket parts then the OEM. Olathe Toyota is extremely unethical. Go somewhere, anywhere else for parts, service and sales! I called the parts department for get cost of my parts. They were cheaper when I called then what I was charged. Tom is now saying that the price I was given was a special online price. Lie after lie!!!!

Purchased a truck for our company

Robert Jackson was a great associate to work with! Very professional and knowledgeable as well as easy to talk to. We will be back for future purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Robert Jackson makes the experience warm and welcoming!

I have never driven a Toyota before but I’ve always heard they were great vehicles. Visiting Olathe Toyota sparked my interest! Usually when you go to a dealership you have to buy the car to receive the special treatment they always promise. Not at Olathe Toyota! Robert Jackson rolled out the red carpet without being fake, without being pushy, extremely personable but most importantly he was concerned with what I the buyer wanted. I will forever remember this experience and highly recommend Mr. Robert Jackson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.