Kenny Thomas' Olathe Toyota

My family has been Olathe Toyota customers now since 1999. We have had the pleasure to work with Shannon Merkel for all of those years. Shannon is a very friendly, conscientious salesperson who cares a lot more about the relationship she is developing than the car she is selling. It is because of the high level of customer service, friendliness and personal relationships built over the years that keeps me, my wife, my daughter, and my son coming to Olathe Toyota. We are pleased to call Shannon, as well as others, friends. Thanks for the great work you do and provide the extended "Toyota Family".

When you walk into the dealership you receive a friendly greeting; the staff created a friendly, no pressure environment; and all questions asked were answered to my satisfaction.

As a single woman, I used to HATE buying or trading a car until I met Shannon Merkel! She has been the reason that I have stayed with Toyota and with this dealership. She made my buying experience easy and "painless". I have never felt that way about any other car sales person in my life! Whenever I am in the dealership for oil changes, if she is in, she always takes the time to to visit and update me with car options or family! I'm sure there are other women out there who feel the same panic feeling when buying a car...they just need to meet Shannon.

Friendly, patient, understanding. Family has bought from Shannon for over a decade. I will buy from her until I ever decide to not have a Toyota. There is a new Toyota dealership in Merriam that is bigger than Olathe Toyota. I could go there but it's the connection I have with Kenny Thomas Olathe Toyota and with Shannon. Jack who is in the service department is always friendly to answer any questions I may have and is never pushing to make a decision for me. Overall, I will keep coming to Kenny Thomas Olathe Toyota.

My family has been Olathe Toyota customers now since 1999. We have had the pleasure to work with Shannon Merkel for all of those years. Shannon is a very friendly, conscientious salesperson who cares a lot more about the relationship she is developing than the car she is selling. It is because of the high level of customer service, friendliness and personal relationships built over the years that keeps me, my wife, my daughter, and my son coming to Olathe Toyota. We are pleased to call Shannon, as well as others, friends. Thanks for the great work you do and provide the extended "Toyota Family".

Robert was wonderful to deal with. He was helpful in every aspect of the transaction. Ask for him if you are looking for a new or used car.

Very, very positive experience. Very straight-forward negotiations, and prompt and fair. We actually went to the dealership to pick up my wife's Highlander after being serviced. We had been wanting to look at the RAV4 for her so we took a quick test drive and she really liked it so we asked them to price one with our Highlander traded in. They did the math, evaluated our vehicle, and brought out an offer and we were just not very close, at which time we explained we just weren't really prepared to buy just yet so we prepared to leave. We weren't upset, and we weren't posturing to get a better deal, we just really weren't that ready to do a deal, which we told the salesman. He went and got the sales manager, Bo Thomas, and we explained that the deal just wasn't that close and we had some work to do before we would be ready to buy anyway, and we told them we would be back after doing our own math. The Sales Manager asked my plainly what the deal had to be, so I told them the absolute bottom line of what I would do and the dealership stepped up and got the deal done quickly, and clearly respected the fact that this is the 4th vehicle we have bought from them. That kind of respect for my business is why I won't go anywhere else to buy a vehicle. I would recommend these guys to anyone and everyone, and have referred 3 other people who have bought vehicles from them and all came away with the same experience as my own. Cannot thank these guys enough.

Robert was extremely helpful in every aspect of the transaction. Ask for Robert if you are looking for a new or used car!

Johannes was great to work with. He was polite, informative and helpful. Our delivery consultant Dawn was awesome as well! We would definitely buy a car from them again. It was the easiest car buying experience EVER!!! If you are looking for a Toyota, go to Olathe Toyota.

Johannes was great to work with. He was polite, informative and helpful. Our delivery consultant Dawn was awesome as well! We would definitely buy a car from them again. It was the easiest car buying experience EVER!!! If you are looking for a Toyota, go to Olathe Toyota.