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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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Good experience

Justin was great to work with. He was incredibly knowledgeable about the vehicle and clearly knew his stuff. Additionally, he was very responsive when I had questions. Compared to the other two dealerships I visited, I was by far most impressed with Justin on both the factors previously named. In fact, the main reason I decided to buy from Olathe was because of Justin (the other two dealers were able to match the price, but my experience with Justin at Olathe sold me on going there with my purchase).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just was great to work with. He was incredibly...

Just was great to work with. He was incredibly knowledgeable about the vehicle and clearly knew his stuff. Additionally, he was very responsive when I had questions. Compared to the other two dealerships I visited, I was by far most impressed with Justin on both the factors previously named. In fact, the main reason I decided to buy from Olathe was because of Justin (the other two dealers were able to match the price, but my experience with Justin at Olathe sold me on going there with my purchase).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have been home from the dealership for less than two...

I have been home from the dealership for less than two hours and I have already recommended Olathe Toyota twice. Absolutely, the best experience ever! Bob was so approachable, respectful and honest. He made me feel like I was part of their family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We chose to visit Olathe Toyota after reading their...

We chose to visit Olathe Toyota after reading their rating and reviews on this site. We were deciding between the Honda Odyssey and the Toyota Sienna. We were impressed that Shannon Merkel (sales person) had so many positive reviews so we contacted her and made an appointment to test drive the Sienna. Shannon was very helpful, knowledgable, and pleasant to work with ... just as her reviews had stated. We knew what we needed for our trade in and what was a fair market price for the Sienna and were pleased that Shannon was able to meet our terms. We were very happy with every aspect of our purchasing experience. We love our new Sienna and appreciate the "no pressure", friendly staff at Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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He presented the features of the van very well. He also...

He presented the features of the van very well. He also was very polite and was easy to talk to. He could understand what our interests where in buying the van.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great buying experience

Had a great experience with Johannes Alberty buying my new Highlander. He was friendly and made the experience as painless as possible. Didn't feel overly pressured by him and he gave us time to talk in private without feeling rushed. He's very nice and was also very knowledgeable about the car and its features - and pragmatic in what would be valuable to me. I would definitely recommend asking for him if you're buying a car at Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Had a great experience with Johannes Alberty buying my...

Had a great experience with Johannes Alberty buying my new Highlander. He was friendly and made the experience as painless as possible. Didn't feel overly pressured by him and he gave us time to talk in private without feeling rushed. He's very nice and was also very knowledgeable about the car and its features - and pragmatic in what would be valuable to me. I would definitely recommend asking for him if you're buying a car at Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I have been to this dealership for 5 other cars. It has...

I have been to this dealership for 5 other cars. It has always been excellent and today's was the absolute best--making the best of a bad situation by given me their most cost cutting deal by cutting their margins down to minimal if any. Yet, the owner (Kelly) and Shannon (sales person) and Jim (the loan officer) and Kim (customer service manager) all treated me with great generosity and respect. I will gladly and do gladly recommend them and would be happy to publicly say so. Shannon (sales person) has worked with my family for about six years and she has always been so accommodating, courteous, polite and makes the customer feel part of her family, thus, interested in the customer's best. I have nothing but good to say about the entire organization. I might add, the owner, Kelly Thomas, is an outstanding gentlemen with great integrity which is why he was so helpful in dealing with my car and its demise and then a subsequent new purchase. Kelly truly represents the old school way of doing business and I will continue to send him as many customers as I possibly can. I consider Kenny Thomas Olathe the best in their field.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The service I got from Mario and Casey was exceptional. ...

The service I got from Mario and Casey was exceptional. My experience with them and Olathe Toyota was outstanding and I will recommend this dealership and Mario and Casey to others. They were fair, courteous and knowledgeable. When it's time for me to purchase another car, I will return to Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Robert was very friendly and very knowledgeable. He...

Robert was very friendly and very knowledgeable. He answered all the questions I had and I had a lot! Robert was very accommodating. I highly recommend him. We purchased a new Prius C and we love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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