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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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Was on the hunt for a new Camry. New car selection...

Was on the hunt for a new Camry. New car selection wasn't even an issue. They had exactly the car I was looking for. Shawn McCarty was EXTREMELY helpful, transparent, and very down to earth. Definitely ask for Shawn next time you go in. I knew exactly what I wanted and exactly how much I could afford...PLUS I was in a hurry because I was buying the car as a surprise for my wife. Everybody including Shawn, Kim (delivery), and Jim (finance) were very accommodating. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I'd like to compliment the Olathe Kansas Toyota...

I'd like to compliment the Olathe Kansas Toyota dealership based on my experience last weekend. Shannon Merkel was a explanatory sales women. She was patient, helpful, informative and effiicient. I would be happy to refer her to all my friends and family, planning to purchase and/or lease a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write such nice words. The review does not give me a name, just a username or I would call you by name! Thank you again. Call me anytime.

Leroy Giles made my buying a Toyota Camry Hybrid the best...

Leroy Giles made my buying a Toyota Camry Hybrid the best car buying experience I've ever had. He was able to explain all Toyota models and asked me questions that allowed me to decide on the best car for what I needed and wanted. He never pressured me, but continued to provide me with information until I was comfortable making a decision. Once I made a decision he made the purchasing just as easy, arranging everything for me so that I was in my new car quickly and out the door. All of the staff there were nice and I got a great intro to my car as well. I felt the price was very competitive, but more than that I felt like this is a place I would go back to and will take for service. Great job Olathe Toyota! thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great People to Work With

We have enjoyed our purchasing and servicing experience so much at Olathe Toyota that we would highly recommend you purchase your next vehicle from them. We have purchased 5 new vehicles from the dealership and every time we used Shannon Merkel to help us with our business. Shannon has made our experience pleasurable when purchasing vehicles. The service department personnel are friendly and easy to work with. Mark and Cindy Salmans

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Putting off buying a car? Tired of "The...

Putting off buying a car? Tired of "The Process" of buying a car? Place all of this behind you, go see Shannon Merkel at Olathe Toyota. She's one of the nicest salespersons you'll meet. She goes out of her way to make you comfortable as well as explaining all of your options with no pressure at all. She's also very knowledgeable about all the toyota family products. Having said this, don't wait and don't go to another dealership without paying a visit to see her. Thanks Shannon! **I also had a pleasant experience with other staff members as well while buying my new Toyota from Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tom it was an amazing pleasure to work with you and cannot thank you for the review. Do not hesitate to call or e-mail me if there is anything I can ever do for you.

Pleasant Buying Experience

Putting off buying a car? Tired of "The Process" of buying a car? Place all of this behind you, go see Olathe Toyota. Buying a car is such an individual experience with many variables that inter mix with the process. Having said that, my experience was surprisingly pleasant. The staff went out of their way to make me comfortable as well as explaining all of my options with no pressure at all. The salesperson was very knowledgeable about all the Toyota family products. Having said this, don't wait and don't go to another dealership without paying a visit to Olathe Toyota. **I also had a pleasant experience with other staff members as well while buying my new Toyota from Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Have purchased many Toyota's in the past and the...

Have purchased many Toyota's in the past and the reason is Shannon Merkel!!! She is very professional, cares and listens to your needs and knows her products!!! I will continue to buy from her and my buying experience has Always been Awesome!! She makes you feel at home and you truly feel Great leaving after your purchase a new vehicle!!! Would not buy from anyone else and all my friends that have purchased from her and Kenny Thomas Toyota... A Great Buying Experience!!! She is Great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I LOVE YOUR FAMILY!!!!!!!!!! Thank you so much for the nice words. You know how to reach me if you need anything.

Shannon Merkel is extremely helpful and knowledgeable...

Shannon Merkel is extremely helpful and knowledgeable about all the toyota family products. She is very pleasant to work with and does not pressure her customers in any way. I really like that when choosing a car dealership to shop at. Thank you for all you help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for writing the review. I truly appreciate it.

Had a very smooth, very easy, very helpful experience at...

Had a very smooth, very easy, very helpful experience at Olathe Scion. There was next to no pressure, I never once felt like I was being pushed into anything or being dealt with in an unfair or "shady"manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a Scion tC from Olathe Toyota. I...

I recently purchased a Scion tC from Olathe Toyota. I cannot say enough good things about my experience! My sales person, Shawn McCarty was very helpful and friendly. I never felt pressured to do anything. He made me feel comfortable and explained every step of the process. I did a lot of research before making a decision to purchase. Shawn was so knowledgeable on everything! I really felt like he was selling the way he would sell to a friend or family member. Shawn went out of his way to make it a simple process. It was my first time financing a car all alone and he made sure everything was very clear to me. I think the best part was that the whole transaction was so transparent. I knew what was going on the whole time and from the moment I walked in, I knew that I'd be buying my car from Olathe Toyota! I tell everyone I know to go to Olathe Toyota! I will definitely be back and send all of my friends and family! Thanks Shawn and Olahthe Toyota and Scion!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.