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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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This is the third car I have bought from Shannon Merkel...

This is the third car I have bought from Shannon Merkel at Olathe Toyota. As usual, Shannon gave us great service. I would recommend her highly as a sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write the review. Call me anytime you need anything.

We have been an Olathe Toyota/Shannon Merkel customer for...

We have been an Olathe Toyota/Shannon Merkel customer for over 10 years and have referred all our children, family and friends to her. She is always helpful, gracious, and remembers our names every time we stop by the dealership. Wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

I love your whole family. Thank you so much for taking the time to write the review. I appreciate it more than you know.

I've bought 2 cars at this dealership. At the end of...

I've bought 2 cars at this dealership. At the end of the day Shannon Merkel is the very best auto sales professional I've ever encountered. This individual deserves better rewards because she is truly focused on the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I really cannot thank you enough for taking the time to write the review. Thank you for the continued support.

Shannon Merkel was very helpful and went above and beyond...

Shannon Merkel was very helpful and went above and beyond the call of duty. I would highly recommend buying a car with her help. She is honest and caring. She came highly recommended from a co-worker and after buying a car with her help I can understand why my co-worker continues to recommend Shannon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much. I am so glad I got to help you. Take care and let me know if you ever need anything.

Shannon Merkel was SO extremely helpful and kind. She...

Shannon Merkel was SO extremely helpful and kind. She answered all of our questions, was very patient with us, and was overall, just a dream to work with. I have already recommended her to my friends. A great person to deal with, and a great place to buy with a car where you won't get the usual awful pushy salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

What kind words. Thank you so much for taking the time to write a review.

This dealership was very helpful. Bob was more than nice...

This dealership was very helpful. Bob was more than nice and worked hard to get me the car I wanted at the price I wanted to pay a month for it. He went out of his way to make sure I left happy and with the car I wanted. I have had to talk to Olathe Toyota a couples time since I bought the car and everyone has been so nice and helpful with every question I needed answered. I would reccommend Bob Tucker if you are going to buy a car of Olathe Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My whole experience from the sales department to the...

My whole experience from the sales department to the maintenance department was spectacular! I recommend this dealership to all friends and family! I hardly write reviews for services unless they are the best! Olathe Toyota is the BEST!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for the review. Continue to enjoy your car. Thank you.

Exceptional service and one of the nicest salesman that I...

Exceptional service and one of the nicest salesman that I have ever met. Shannon answered all of my questions thoroughly and made my buying experience pleasurable!! I will be back to buy another car from this sweet lady!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I cannot thank you enough for taking the time to write such nice words. Continued success with your car! Thank you again!

Our overall experience in buying our car was pleasant....

Our overall experience in buying our car was pleasant. Robert repeated he wanted us to be happy with our choice when we left and felt good about it. I was also impressed with the warranty coverage from the dealership that was covered in the purchase price. Once the purchase was agree on we were not haggled to a buy with a lot of extra's. Thank you, I would be happy to recommend a friend for the same experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We have purchased several Toyota vehicles from Shannon...

We have purchased several Toyota vehicles from Shannon Merkel at Olathe Toyota and have been totally satisfied with her professionalism and general concern for customers satisfication. Shannon is the principal reason that Olathe Toyota is #1 on our list to contact when we are in the market for a new or used vehicle as we have confidence that we will be treated fairly and honestly. We also know she will be there to assist on any issues that need attention. In addition, we have also been pleased with the other staff members we have been in contact with including customer service, finance etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your kind words are really appreciated. Thank you so much for taking the time to write the review. Call me anytime.