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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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1. I love Toyota!!! 2. I love the way I am treated at...

1. I love Toyota!!! 2. I love the way I am treated at Olathe Toyota! Shannon Merkel gave me top notch treatment along with Kelly Thomas and all the rest. This is my 7th vehicle in 10 years as I put lots of miles on them. They always seem to know exactly what I want and how to treat me. Thanks Olathe Toyota and Shannon and Kelly!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. Words like that could make me cry. I so appreciate it.

THEY CLOSELY MATCHED MY EXPECTATIONS NOT ONLY IN PRICE...

THEY CLOSELY MATCHED MY EXPECTATIONS NOT ONLY IN PRICE BUT IN FRIENDLINESS AND FINANCING. i WILL BE A REPEAT CUSTOMER! MR. THOMAS HIMSELF TALKED WITH US AND I CAN CLEARLY SEE WHY THEY ARE SO SUCCESSFUL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

In the past 12 years we have bought 3 cars from Shannon. ...

In the past 12 years we have bought 3 cars from Shannon. She is always informative and helpful. We are satisfied and a returned customer. The service department always give us great service. We are very satisfied with the sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. I truly appreciate it. Enjoy your vehicle!

Great experience. Bob worked with me on upgrading to a...

Great experience. Bob worked with me on upgrading to a new Avalon for my wife and I did not come away disappointed. Minimal negotiations as I explained what I wanted and Bob made it happen. Would buy from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My third vehicle from this dealer over the past 20 years...

My third vehicle from this dealer over the past 20 years and my second transaction with Mr. Tucker. I did my homework and went in with my purchase price in mind. I was able to work with Mr. Tucker to achieve that price. He was able to answer most of my questions and walked me to meet the service advisor who answered those questions that he could not. For those first time Toyota buyers you need to be aware of the Toyota Dealers Advertising fee or TDA. This is an added 1-2% fee that the online invoice prices don't add in. Overall, I am pleased with this experience and would recommend Olathe Toyota and Bob Tucker to both first time buyers and experienced buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Bob was very friendly and very knowledgeable. I knew I...

Bob was very friendly and very knowledgeable. I knew I was getting the best price possible and he wasn't trying to scalp me. This was the first car I have purchased, and Bob made it very easy for me. I have since recommended him to several people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Bob did a great job and was very helpful but not pushy....

Bob did a great job and was very helpful but not pushy. He took his time and made sure we got the right SUV and did a great job explaining and taking us through the purchase/finance process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Big help

The staff was very helpful and very patient. Went out of their way to help us buy the van we wanted!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This was the third car I purchased from Olathe Toyota and...

This was the third car I purchased from Olathe Toyota and Robert Jackson. I've had nothing but a great experience each time I go to Olathe Toyota. Robert Jackson is the ideal example of a great car salesman, he is knowledgeable on all the makes and models and most importantly doesn't give you that pressure feeling so many salesmen do. Robert makes the car purchasing experience one you want tell others about, he friendly, but professional at the same time. He does everything he can to help you get in the car you want and can afford. I highly recommend Olathe Toyota and buying a car from Robert Jackson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I had the pleasure of dealing with an amazing car...

I had the pleasure of dealing with an amazing car salesman. His name was Shawn. He was very helpful from start to finish, assuring me that he would do all that he could to please me. I got a great deal on my 2012 Scion xB. Shawn explained every number and fee that added up to my final total. He explained that I would have 2 years of free service/maintenance, and that alone was a huge selling point. My xB came with low profile tires on TRD wheels. I was worried about their performance in the snow, Shawn checked the parts department and they still had the stock tires and wheels from my car. He figured those into the sale, making my deal even sweeter. I always suggest Shawn and Olathe Toyota every time I hear someone say that they are looking for a new car. I wouldn't trust any other dealership to handle my vehicle. Great job Shawn and keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.