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Reviews

Average Ratings

4.8
179 lifetime reviews. Includes reviews of INFINITI of Kansas City from DealerRater.com
  • Service second to none.

    Having a pleasant car buying experience is a plus...but this service team may have won our family's future car purchases for life. Thank you Spen...


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    Having a pleasant car buying experience is a plus...but this service team may have won our family's future car purchases for life. Thank you Spencer, Brandon, Christian and JJ...to name a few.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Willing to take a loss
    May 18, 2017

    The first piece of advice I ever got for buying a car was "Negotiate the price, not the monthly payment". With Mark and INFINITY of Kansas City, I...


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    The first piece of advice I ever got for buying a car was "Negotiate the price, not the monthly payment". With Mark and INFINITY of Kansas City, I was able to do both, Mark and his team bent over backward to ensure I was able to drive off the lot in EXACTLY the car I needed for EXACTLY the price I wanted.

    Does recommend this dealer

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  • Highly Recommended
    May 16, 2017

    I bought a used Hyundai Elantra from Infiniti's budget lot, but I was treated like I was buying a high-end (and new) model. This car fit my needs ...


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    I bought a used Hyundai Elantra from Infiniti's budget lot, but I was treated like I was buying a high-end (and new) model. This car fit my needs and my budget, and Monica respected that. She didn't try to up-sell me to something that would have been more lucrative for her. This was a great buying experience and I highly recommend her.

    Does recommend this dealer

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  • Kevin Ferrel provides world class customer service
    May 14, 2017

    Kevin Ferrel, is hands down the reason Infiniti of Kansas City earned our business. He treated my family with the upmost dignity, respect & care. ...


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    Kevin Ferrel, is hands down the reason Infiniti of Kansas City earned our business. He treated my family with the upmost dignity, respect & care. His knowledge, & kind heart make him one- of - a kind. He helped us throughout the whole process and in the end he felt like family! Ask for Kevin & expect a world class experience! -Holly Weaver

    Does recommend this dealer

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  • Great Experience
    May 11, 2017

    We were looking for a van to accommodate our growing family. Monica went above and beyond to try and get us the right vehicle for our needs at th...


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    We were looking for a van to accommodate our growing family. Monica went above and beyond to try and get us the right vehicle for our needs at the best price possible. She was friendly, very easy to work with, and offered great tips to help us in our car search. Overall, a great experience.

    Does recommend this dealer

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  • Amazing car buying experience
    May 10, 2017

    We traveled up from Wichita to KC to lease our new Infiniti QX60. Joesph had everything ready, was beyond helpful from start to finish, and found...


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    We traveled up from Wichita to KC to lease our new Infiniti QX60. Joesph had everything ready, was beyond helpful from start to finish, and found us the vehicle that had absolutely everything that we were looking for. Jake was very knowledgeable, showed us around the car, and set us up for our trip back home. Dallas was quick, answered any questions that we had, and very professional. Overall, we had an amazing car buying experience at Infiniti of Kansas City.

    Does recommend this dealer

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  • Friendly staff and exceptional professionalism
    May 9, 2017

    Monica was friendly and very professional. She did an excellent job at assisting me in my vehicle search. Although i didnt find exactly what i was...


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    Monica was friendly and very professional. She did an excellent job at assisting me in my vehicle search. Although i didnt find exactly what i was looking for, i am absolutely recommending her to my family and friends.

    Does recommend this dealer

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  • Honest Experience after 3 years
    May 4, 2017

    My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started the...


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    My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they had drawn me in with a 0% finance option. After two weeks they finally agreed on the price I offered only after 0% financing was gone. Fail one. Christmas Day, I had to work and found the car Dead in my garage. Infiniti had neglected to charge the battery after sitting on the show room floor for over a year. Fail two. The first rain in the car I realized the wiper blade on the drivers side was skipping and chattering. I asked them to look into it on my first oil change at the dealership. During that visit, blades were replaced to fix the problem. Two years later the blade still skips and chatters after being replaced and blamed for the problem every time I went to service the vehicle. Fail Three. One of the trips out to Kansas I had the cars tires rotated and an inspection done. They pulled the car up after and I drove away. About a half mile away I realized the undercarriage was dragging down the road. It was almost completely ripped apart from the car. Fail four. The dealerships response was they didn't lift the car and could get me cost on a new one. Can't really attach a new one when the old one is ripped out guys. I guess when a wheel is off its harder to see something like the undercarriage hanging on the ground. Not to mention, who doesn't look for leaks under a car when they do an inspection? After about 3 years I quit taking wiper blades as excuse to the chattering wiper. Long adjustment story short they were adjusted several times and never fixed. Then they blamed my car wash for impregnating the glass. The window was replaced and they still can't get the wiper blade to work right. Now they refuse to replace the wiper arm or do anything else. My opinion is the workmanship, and ability to diagnosis in the service department is subpar at best. Seems pretty obvious no one is taking the time or has any ethical pride in the work they are supplying customers. In the end the service manager Matt simply said, he was done with talking to me. My Owners Manual tells me to run Non Ethanol gas in this car and oil change with specialized nissan ester oil. This dealership will not even tell you these things when you buy the car. Worse still, the service department will use the wrong oil and not say word about it. Still love my car. Just want to share my experience and warn those who buy a Luxury at infiniti. Have it service somewhere else with competent technicians!!

    Does not recommend this dealer
    Came in for service or repair

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  • Best car buying experience
    May 2, 2017

    Recently I have leased a new infinite X30 from this incredible dealership. Walked in and was greeted warmly. James, Jimmy, Dallas and Jake, assist...


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    Recently I have leased a new infinite X30 from this incredible dealership. Walked in and was greeted warmly. James, Jimmy, Dallas and Jake, assisted me in ascertaining exactly what I was looking for.They were upfront and honest about everything and went way out of their way to make sure all of my needs were met.If you are shopping in Kansas City area, then I would strongly recommend you check them out.

    Does recommend this dealer

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  • Customer Service makes the difference
    May 1, 2017

    I recently purchased a vehicle from Infiniti of KC and had the privilege of working with Monica Kelley. All during the process and even once the ...


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    I recently purchased a vehicle from Infiniti of KC and had the privilege of working with Monica Kelley. All during the process and even once the sale was completed Monica has been been a complete professional. She was proactive and helpful without being pushy (like many salespeople) She kept me updated and truly wanted to help us find a car that would meet our needs. After the purchase there were a couple of things that needed to be looked at on the car and Monica was right on top of helping us get the problems resolved. She worked with management and made sure that we were taken care of. I work in the customer service field and can truly appreciate when a company goes above and beyond to meet a customers needs. I will highly recommend Infiniti of KC and will encourage my friends and family to contact Monica for their car needs. Thank you Infiniti of KC!!

    Does recommend this dealer

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