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5.0
8 lifetime reviews.
  • Love my car

    They made buying a used car exciting. Julie is wonderful and I would recommend anyone looking for a great experience to go and look around this de...


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    They made buying a used car exciting. Julie is wonderful and I would recommend anyone looking for a great experience to go and look around this dealership. You will not be disappointed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Experience

    My sales guy was amazing !! Great experience! I would definitely recommend MBKC to friends and family.


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    My sales guy was amazing !! Great experience! I would definitely recommend MBKC to friends and family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • poor customer service

    Promise everything and deliver nothing. Told them a week after buying 2015 Sprinter 170 it needed to be aligned. They minimized it and basically s...


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    Promise everything and deliver nothing. Told them a week after buying 2015 Sprinter 170 it needed to be aligned. They minimized it and basically said I didn't know what I was talking about and should just wait, it will get better. Took Sprinter in for recall breakdown. When I went to pick it up after the repair, the oil sprayed underneath vehicle from the breakdown was still dripping from under my vehicle. Again told them the vehicle was out of alignment. They told me it was how I loaded the Sprinter and not the alignment. When my tires started to wear inside and outside on opposite sides, I AGAIN told them it was out of alignment. New service guy said, "hum, it's out of alignment and your tires with 15,000 highway miles are in pretty bad shape and probably can't be rotated", They agreed to align it, but then told me the vehicle I'd just bought a their dealership a few months earlier can't be aligned at their dealership, but they would rotate the bad tires to the back and it might help. NOT. So I have to take the vehicle to another service location miles away to get the work done. Then they tell me Mercedes won't pay for an alignment since my 12,000 "warranty" mileage has been exceeded. The cost is on me. Of course, they have no record of my complaints about the alignment one week after I bought the vehicle or the two other prior reports. Not impressed with Mercedes or KC dealership,

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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