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Used 866-919-3972 Email Dealer
Service 877-536-8684

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Reviews

Average Ratings

2.8
39 lifetime reviews.
  • Great experience as usual

    We have bought several vehicles from Gary Crossley Ford over the years and this time was just like all the rest: WONDERFUL! Have always found the...


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    We have bought several vehicles from Gary Crossley Ford over the years and this time was just like all the rest: WONDERFUL! Have always found them to be concerned about our needs and always leave happy with the deal! Great job, Gene Burgen!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Disappointed

    The salesmen was very Pushy. Not impressed with financing department either.


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    The salesmen was very Pushy. Not impressed with financing department either.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Customer service is bad

    Salesman lacked customer skills, took 3 days to get my vehicle, seems like all they wanted us to do is hurry up and sign papers. Basically left th...


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    Salesman lacked customer skills, took 3 days to get my vehicle, seems like all they wanted us to do is hurry up and sign papers. Basically left there feeling uninformed and month later brand new car had issues.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Selling my car

    Had a quote from the dealer on Cars.com and when I went in the person I was communicating with wasn't in. I told them what the offer was from Car...


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    Had a quote from the dealer on Cars.com and when I went in the person I was communicating with wasn't in. I told them what the offer was from Cars.com but that didn't seem to matter. I was extremely forthcoming about everything on my car so the fact that they came back and told me the offer was $1500 less than what they quoted me was obviously the way they get people to come to their dealership. When I went in everyone was standing around waiting to jump on me like I was a $1000 dollar bill. When I told them about the difference in the online quote and what the "used Car manager" could give me it was like I turned into a lepper. This dealership is the reason people hate car dealerships. Because of the way I was treated here I would suggest you only patronize them if you have thick skin and don't mind being treated like cattle!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • vice president

    Service Dept is apparently oblivious to customer's service. They are better at making excuses than solving simple problems. I was completely misin...


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    Service Dept is apparently oblivious to customer's service. They are better at making excuses than solving simple problems. I was completely misinformed every step of the way.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Wonderful dealership

    Wonderful deal on a great used SUV. Never experienced this kind of service at any dealer


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    Wonderful deal on a great used SUV. Never experienced this kind of service at any dealer

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • One bad apple! Don't know about the rest.

    The gentleman on the phone was very professional and helpful. He told me to meet up with a specific salesman (Larry) when I got there. I accidentl...


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    The gentleman on the phone was very professional and helpful. He told me to meet up with a specific salesman (Larry) when I got there. I accidently went to the wrong building and another man approached (Terri) us. He mislead us and said he was supposed to help us. He was aggressive and pushy. I asked him not to call and we knew where to find them. He called multiple times a day. I wouldn't answer. Then the internet salesman called and asked why I missed my appointment. Terri lied to us and didn't tell them that we came by. That makes me look bad. What a bad experience with him. The epitome of the used car salesman experience. Everyone else seemed nice enough.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Nice to deal with

    Buying a car is typically a long and frustrating process; Jaime was nice & treated us with respect. Even though we were there for a few hours, I f...


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    Buying a car is typically a long and frustrating process; Jaime was nice & treated us with respect. Even though we were there for a few hours, I feel it could have been much worse. We are happy with our purchase & the price we paid.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst ever

    Purchased my last 3 new cars here, so why not....2 1/2 hours wasted. Did not have the vehicle we wanted and showed no interest in getting it. Kept...


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    Purchased my last 3 new cars here, so why not....2 1/2 hours wasted. Did not have the vehicle we wanted and showed no interest in getting it. Kept wanting to sell something off the lot. Ask about an appraisal on my trade 3 times and kept getting the run around until we made a choice. Salesman actually left twice to see other customers. Got up and left, spent my 46k at a different ford dealer the next day. I live 2 miles from this dealer, but I will never set foot on the lot again.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Unbelievable lack of customer service.

    Five calls today to buy a new car, had to leave VM each time. Still.....no returned calls. I'm a cash buyer! Do not use this place...run as fast a...


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    Five calls today to buy a new car, had to leave VM each time. Still.....no returned calls. I'm a cash buyer! Do not use this place...run as fast as you can to another dealer. I'm sure the service is the same.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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