Reviews

Average Ratings

4.3
81 lifetime reviews.
  • A great buying experience.

    I went to the dealer expecting lots of pressure and was surprised to be treated very well. Mike was a good salesman and had no problem with me loo...


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    I went to the dealer expecting lots of pressure and was surprised to be treated very well. Mike was a good salesman and had no problem with me looking around for a used car. He was very patient with me and we ended up buying and driving away with a pre-owned car that day.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Lifelong Customer

    My husband needed a truck for work. I had already been approved at a buy-here/pay-here type delearship but the loan offered wasn't ideal. I called...


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    My husband needed a truck for work. I had already been approved at a buy-here/pay-here type delearship but the loan offered wasn't ideal. I called Gilbert and explained the situation. He told me to come on in and gave his word he could get me in a vehicle the same day with a better offer. He and Steven both went above and beyond. They not only kept their word but they got us into a vehicle that was the perfect fit for our family. When our other vehicle broke down Steven even delivered the truck to me so that I wouldn't be stranded at home with kids and no transportation. This experience made a returning customer, a lifelong one.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bought a used car

    The experinse was wonderful I am a Vietnam Veterian dealing with PTSD I explained my situation to the sales person and from there it went wonderfu...


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    The experinse was wonderful I am a Vietnam Veterian dealing with PTSD I explained my situation to the sales person and from there it went wonderful. I would recumended Shawnee Mission Ford to anyone that likes a non pressure atmosphere to a veterian

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fixed my car

    Fixed my car and had it running again. On the phone I was told it was mainly all due to the part expense and little labor, yet the invoice showed ...


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    Fixed my car and had it running again. On the phone I was told it was mainly all due to the part expense and little labor, yet the invoice showed the labor was just as much. Slightly disappointed but still satisfied.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Buying Experience

    Very good experience today. I went in to drive a couple of different F150 to decide on which power plant I wanted. I drove out with a Clean low...


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    Very good experience today. I went in to drive a couple of different F150 to decide on which power plant I wanted. I drove out with a Clean low mile F150. My salesman Roy was great through the whole process as well as the sales manager and the financial manager...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Never contacted

    Attempted to contact the dealer about a specific vehicle and was never called or emailed. They didn't even bother to try to sell me a new truck.


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    Attempted to contact the dealer about a specific vehicle and was never called or emailed. They didn't even bother to try to sell me a new truck.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Mrs Ramirez

    Every time I call about a recall they say they. Don't have the parts in stock and they say bring your car in early and they have it all day . And ...


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    Every time I call about a recall they say they. Don't have the parts in stock and they say bring your car in early and they have it all day . And they don't call you at all you have to call them. And there still is screw missing from the last time I was there from under my escape

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • never heard from them

    Got an email saying I would get an email. But I never got it.


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    Got an email saying I would get an email. But I never got it.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Ford Explorer

    Had a great experience at Shawnee Mission Ford! Easy to do business with and enjoyed the selection.


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    Had a great experience at Shawnee Mission Ford! Easy to do business with and enjoyed the selection.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service

    Ruben and Carmen took excellent care of my husband and I when we purchased our vehicle. We originally went to another Ford dealer that same day an...


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    Ruben and Carmen took excellent care of my husband and I when we purchased our vehicle. We originally went to another Ford dealer that same day and the customer service was lacking so we left. They both were very patient with us as we had a lot of questions. Immediately after leaving the lot, I noticed a chip in the window so I had to reach out to see what next steps would be. Carmen immediately responded and let me know to just bring it in and they would take care of it free of charge. When I arrived, Ruben greeted us and was extremely helpful. He took me where I needed to be and stuck around to ensure everything was taken care of. I really felt he went above and beyond that day just to make sure all was well. Overall Carmen and Ruben did a wonderful job helping us with our vehicle purchase. I would highly recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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