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Reviews

Average Ratings

4.6
Average based on 19 reviews.
  • Great experience

    I recently leased a new Ford Escape at Willis Ford. This is my second time dealing with Willis Ford. Frank and his team make the entire process pl...

    Dealer Response

    Thank you Bill for leaving Willis Ford and Frank such a wonderful review! We look forward to working with you in the future!


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    I recently leased a new Ford Escape at Willis Ford. This is my second time dealing with Willis Ford. Frank and his team make the entire process pleasant and painless. I would recommend them to anyone looking for a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Bill for leaving Willis Ford and Frank such a wonderful review! We look forward to working with you in the future!


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  • Amazing all around!!!!!

    I have purchased 4 cars at this dealership and have also had maintenance and service work done here. Each and every single time I am completely im...

    Dealer Response

    Thank you for leaving such a wonderful review! We all enjoy working with you and your family. We look forward to our continued partnership with ...


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    I have purchased 4 cars at this dealership and have also had maintenance and service work done here. Each and every single time I am completely impressed with their level of service, patience, and integrity! We are Willis Ford Smyrna customers for life!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving such a wonderful review! We all enjoy working with you and your family. We look forward to our continued partnership with you in the future!


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  • Best Buying Experience

    This was the best car buying experience I have ever had. I have bought/leased 3 other vehicles and nothing compares to the experience I had at Wil...

    Dealer Response

    Thank you for the GREAT review Traci! We are so happy that you had such a wonderful experience with us!


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    This was the best car buying experience I have ever had. I have bought/leased 3 other vehicles and nothing compares to the experience I had at Willis Ford. I love my new 2016 Ford Fusion and would recommend Willis Ford to everyone. Bruce Coverdale worked a deal I can afford and I did not feel pressured at all. The staff at Willis Ford are all very friendly!! I would recommend Bruce Coverdale, he is a great salesman!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the GREAT review Traci! We are so happy that you had such a wonderful experience with us!


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  • Great Staff keep me coming back

    The staff are always polite, friendly and helpful. I enjoy taking my car to my local Ford dealer for service. Rick Catterton and Brittney Severson...

    Dealer Response

    Cindy, Thank you for taking a moment to review our Service Department. We are always happy to hear of a pleasant experience. We look forward to ...


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    The staff are always polite, friendly and helpful. I enjoy taking my car to my local Ford dealer for service. Rick Catterton and Brittney Severson are an asset to the Willis Ford team, job well done Brittney and Rick, I will see you soon for my routine service. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Cindy, Thank you for taking a moment to review our Service Department. We are always happy to hear of a pleasant experience. We look forward to seeing you in the future!


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  • Absolutely Amazing Experience!

    I had an absolutely amazing experience with my sales person Frank. I have purchased vehicles from other dealerships and I have never recieved such...

    Dealer Response

    Wendy, Thank you for taking a moment to review our dealership and our staff. We always love to hear of the good experiences our customers have. ...


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    I had an absolutely amazing experience with my sales person Frank. I have purchased vehicles from other dealerships and I have never recieved such superior customer service as I did at Willis Ford with Frank, Nick and Rodney. Frank and the team at Willis Ford really went the extra mile to make my car buying experience as less stressfull as possible. I would highly recommend Frank for all car buying needs!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wendy, Thank you for taking a moment to review our dealership and our staff. We always love to hear of the good experiences our customers have. Congratulations on the new car!!!


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  • BEST EXPERIENCE EVER!!

    WILLIS FORD was the only dealership I could get approved for with my bad credit!! It was a painless process, I didn't feel judged based on my cred...

    Dealer Response

    Marie, Thank you for taking a moment to leave a review for us. We always love to hear from our customers! I am so happy that we were able to hel...


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    WILLIS FORD was the only dealership I could get approved for with my bad credit!! It was a painless process, I didn't feel judged based on my credit. From my Sales Consultant Lisa, to Management to Finance it was an easy, friendly experience!! They really go the extra mile to help and make the car buying process less stressful. I have been to other dealerships before and once they see my credit score, they aren't so friendly and eager to help. This WAS NOT AT ALL the case with Willis Ford! They were GREAT and I will let everyone I know this is the place to go. Especially those of us with not the best credit, you actually get a chance to Rebuild it!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Marie, Thank you for taking a moment to leave a review for us. We always love to hear from our customers! I am so happy that we were able to help you get into a car. Congratulations!


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  • Awesome service

    I worked with Salesmen named Arron Quay. He was very knowledgeable about all the vehicles in question as well as the packages and other options th...

    Dealer Response

    Thank you for leaving such an awesome review for Aaron. We always love to hear from our customers! Thank you and Congratulations on your purchase!


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    I worked with Salesmen named Arron Quay. He was very knowledgeable about all the vehicles in question as well as the packages and other options that they do come with. He was very friendly and he did everything he could do to put me in the vehicle that I wanted. Also as a bonus the price I wanted to pay was dead on! I could not be happier with how he worked with me and my budget to get the most car for my budget I had available. I'm telling you now if you need a vehicle from here talk to him!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving such an awesome review for Aaron. We always love to hear from our customers! Thank you and Congratulations on your purchase!


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  • Awesome Buying Experience

    I worked with Steward/salesman and Rodney/Manager. These two gentlemen went well out of their way to g et my deal done. I spent 20 years in the mi...

    Dealer Response

    Mr. Strouse, Thank you for taking a moment to review our dealership, Stewart and Rodney. We always love to hear positive feedback. We look forwa...


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    I worked with Steward/salesman and Rodney/Manager. These two gentlemen went well out of their way to g et my deal done. I spent 20 years in the military and have purchased cars in several states. I have never had such a pleasant buying experience. I would return to Willis Ford in a heartbeat.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Strouse, Thank you for taking a moment to review our dealership, Stewart and Rodney. We always love to hear positive feedback. We look forward to working with you in the future!


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  • Best Experience Ever Buying a Car!!!

    This was the best buying experience I have ever had. I could not have asked for more when it came to customer experience from the salesman Paul , ...

    Dealer Response

    Thank you AWells for reviewing our dealership. We always love to hear from our customers! Enjoy your new car!


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    This was the best buying experience I have ever had. I could not have asked for more when it came to customer experience from the salesman Paul , to the wrap up of signing the paperwork in the office with Dan. The management is top notch. They worked a deal I can afford and I did not feel pressured! Everyone was pleasant and answered my questions, smiled and said "Hello" when I entered the building. If you want a new or used car this is the place I would suggest you check out. They would do you well as they have me!! I will definitely go back for another vehicle!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you AWells for reviewing our dealership. We always love to hear from our customers! Enjoy your new car!


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  • Love them!

    This is my second time buying a car from Willis Ford. I traded my Ford Focus in for a Ford C-Max hybrid. The car has so much technology in it, I w...

    Dealer Response

    Thank you Smyrna Ryan for taking a moment to review our dealership. We always love to hear from our customers! Enjoy your new C-Max!!!!


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    This is my second time buying a car from Willis Ford. I traded my Ford Focus in for a Ford C-Max hybrid. The car has so much technology in it, I was afraid to touch anything. But their Sales Consultant, Sarah Merriman, showed me how to work everything and invited me to come back if I need some more time learning the features. Everytime I go in there they make me feel like I am part of the family. Not only do I buy from Willis Ford, I service all my cars there too. I have recommend them to a few friends. They definitely have a customer for life.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Smyrna Ryan for taking a moment to review our dealership. We always love to hear from our customers! Enjoy your new C-Max!!!!


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