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Johnson Lexus of Raleigh

(3,007 reviews)
Visit Johnson Lexus of Raleigh
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(3,007 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Administration

EB was very helpful in the process of purchasing a GX460 on line. I have had great experience with Lexus and this time was no different. I appreciate the professionalism that was shown. EB had knowledge of the suv I purchased. He walked me through the process with easy. EB made my experience enjoyable with no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your great dealership experience! We are happy to hear that you are enjoying your GX.

Great customer service, beautiful vehicle

I received customer service as if I were purchasing a new $100k + vehicle - even though my purchase was much more modest. And even though Sergio was busy with other clients, I felt like I was his most important. Well done guys/gals. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

No customer is more important than another to us! We are delighted that you were able to enjoy attentive service. Enjoy your vehicle!

Fantastic experience EB made the process non stressful

Going above and beyond EB did a excellent job walking me through the process of purchasing on line. He made it look effortless with no pressure. I have always receive high professionalism from Lexus being the reason I have purchased my second Lexus SUV. I drove my first for twelve years. It preformed and looked great after twelve years. I expect nothing less with my new purchase. I recommend Lexus to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for continuing to choose Johnson Lexus as your preferred dealer! We are honored to have you as a member of our automotive family. :)

Excellent Service

I purchased a Lexus LS460 on May 10. Zack Gray is an exceptional salesperson. He was professional and courteous. He ensured that I understood entire purchase process and was comfortable with every aspect of the purchase. Thanks Zack for all of you help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your purchase experience. Welcome to the Johnson Lexus family!

Wonderful experience

Purchasing my vehicle at Johnson Lexus was excellent experience. My salesman was wonderful. Dashiel Boye, went above and beyond to assure that I was satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are pleased that you enjoyed your visit. We always aim to go above and beyond for our customers! Thank you for appreciating that. :)

Awesome service

I always enjoy doing business with Travis Howard as my salesman, he has awesome patience and always make sure I'm satisfied. Travis will dig and dig until he come up with a solution for your need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are dedicated to making sure that deals are in the best interest of our customers. We are thrilled to hear that you received that dedication!

Best salesman

Sergio is one of a kind salesperson. He is so knowledgeable in all aspects of car buying and trading as well. We never felt pressured even though we went to the dealership many times unannounced and he always took the time to answer our questions and made suggestions based on what we were looking for. If you are looking for a salesperson with great customer service, honest, and very informative, then Sergio is your guy. Very happy with our purchase and the excellent service Sergio provided us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We aim to remain available for any questions our visitors have! It is important for us to make sure that potential buyers are provided with as many facts and statistics as possible so that they are able to make an informed decision. We are proud to hear that our team has continued to uphold the Johnson Lexus standard of superior service!

Dashiel Boye

Dashiel is a great salesperson he is absolutely awesome salesman and personality to his clients needs. He pays attention and listens to your needs and wants. I had a great experience dealing with him. I would absolutely recommend him to anyone looking to purchase a Lexus from this dealership. Thank you for making my experience of purchasing my vehicle less stressful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Wow! It sounds like you enjoyed an exceptional dealership experience! We are elated to hear it. Thank you for choosing Johnson Lexus for your pre-owned purchase!

Awesome experience

I received world class service from Dashiel- he was the ultimate professional! This is my second car from Johnson Lexus and would not hesitate to purchase from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are very pleased to hear that you are so satisfied with the service you received from our team! We hope that you are enjoying your vehicle!

Smooth & Professional Dashiel

Dashiel has a great personality! He was not an aggressive salesperson, just confident, laid back and knowledgeable! Being a busy businessman, the process was a bit lengthy but in the end I marveled at the great customer service throughout. I have already happily recommended Johnson Lexus and Dashiel Boye to someone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a positive review! We are pleased to hear that our team was able to meet your needs!