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Johnson Lexus of Raleigh

(2,946 reviews)
Visit Johnson Lexus of Raleigh
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Accessible & Awesome!

Travis Howard and the Johnson Lexus team make car buying easy. This is my third Lexus purchase, and even when I think things can’t get better, Travis finds a way to outperform! I wanted something larger than my last two cars, but something that also reflected my personality (zippy). In less than 24 hours from my first text, he got me all set up in a gorgeous RX! The tech and finance managers also made the experience easy and quick. I’d happily recommend my entire team to anyone looking for a new or new-to-them ride!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for complimenting our team members! You've certainly made our work worthwhile with your review!

Purchase

We are very pleased with Johnson Lexus of Raleigh. Our salesman Travis Howard always provide excellent customer service. Great place and great vehicle. We are more than satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

You all make that Lexus look GREAT! Thank you for sharing your experience and your photo. :)

Excellent Customer Service!!!!

Mr. Travis Howard is the best! He was able to help me pick the perfect car for me. Very knowledgeable and treated me like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your compliments!

Above and Beyond

Our experience with Johnson Lexus was exceptional. Randy Noe went above and beyond to ensure that our entire Lexus purchase experience was a positive one. He was professional, knowledgeable, and personable. We plan to return again for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love when guests decide to join our automotive family! Thank you and welcome! :)

Awesome experience,

When Elliott bought his first 2016 used car from Johnson Lexus this week. Mr. Zack Gray was very understanding of his needs in the type of car he was looking for. He was very please with the deal and the price of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to have been able to help!

Sales and delivery

I look forward to a long lasting relationship with Johnson Lexus. They carry a level of excellence that I have yet to see in the industry. I passed 3 Lexus dealerships and drove 130 miles to buy my car and I will continue to support them as long as I drive a Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to regard us as your preferred Lexus dealer! Having you as a loyal member of our automotive family means everything to us.

Johnson Lexus of Raleigh Great Dealership

The people of Johnson Lexus of Raleigh was one of the nicest dealerships I have ever had the pleasure of buying a car from. Their friendly staff made every effort to help me out in any way they could. The next time I am in the market for a new car, I will be making either a phone call to Scott Eason, or making a trip over to the dealership to meet him in person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It is our privilege to serve you! Thank you for choosing Johnson Lexus! :)

Awesome experience

When we bought our new car 20 years ago from a Dodfe dealer it was a horrible experience. Eb and others at Johnson Lexus of Raleigh were gracious, informative, and easy to work with. I highly recommend working with Eb if you need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you enjoyed your experience with us just as much as we did with you! :) Welcome to the Johnson Lexus family.

Great Customer Service!

I made a appointment Friday 7-19-2019 for a Oil change service And a State inspection and free Car wash - And had a loaner car for a day until my Lexus were finished/ My Service Rep Casey Cooper did a Great job - This is the Best Dealership ever, Everyone there are so friendly and kind - I love my Lexus! Thanks- Casey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You love your Lexus and we love you. :) Thank you for sharing your service experience!

Echard experience with JOHNSON LEXUS

Johnson Lexsu was the best dealership we experienced. Mr. Travis Howrd is truly the most patient & intelligent agent we know. We recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much!