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Mark Jacobson Toyota

(2,781 reviews)
Visit Mark Jacobson Toyota
Sales hours:
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,781 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Thanks for a great experience Sandra Mckinney & Luke Czubay

I never thought I would purchase a Toyota / personal reasons But recently I stopped in at Mark Jacobson of Durham I spoke with Luke and he introduced me to Sandra Mckinney who was professional, informative andvery nice. After speaking with her and test driving the Camary I decided to buy. I want to sas they are the best and thanks for saying Yes! Note my son an auto / diesel mechanic was so shocked that I brought a Toyota he applied for a job.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alex Dias sales professional

BEST BUYING EXPERIENCE EVER, HONESTY INTEGRITY. PLACED MY NEEDS FIRST. FROM START TO FINISH THE FIRST. AND ONLY TOYOTA DEALER I WILL EVER DO BUSINESS WITH!!!!!!! TOTAL PROFESSIONALS. PERIOD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience with Rick Moras and Bob Joyce!

Leased a truck from Rick and enjoyed the experience. Didn't even know if I could, but Rick and Bob made it happen. didn't feel pressured and got a great deal. Trust this dealership. Hope Rick wins the contest!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome..!!

I just love the service that Thomas Coffey provided me. He is an awesome guy. I will always recommend everyone to see this guy. Just love his service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent and Quick

I recently bought a new Toyota Camry and was very pleased with the service I received. Thomas Coffey was very knowledgeable about the Camry and all of its features. Before I came to Mark Jacobson Toyota I visited a Honda Dealership looking for a Honda Accord. Once I saw the Toyota Camry SE I knew that was the car I wanted. Thank you Thomas for all your help!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Impressed with the Service Dept

I am so impressed with the way the Service Dept. operates. I love the fact of them coming to meet you at your car, discussing your issue and then calling you when they have completed the service. I am very impressed with their staff and how they handle their process. They make you feel comfortable and welcomed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

one of the best experiences. Thanks to Mary Garrison

Mary at pre owned was awesome, very helpful and helped us buy the toyota Camry we found online. Great experience. I will recommend this dealership to my friends. Thank you Mary Garrison for the great customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service

I recently bought a new Toyota Corolla 2015. I wasn't ready to buy a new car just yet. But dealing and talking with Alex. Alex made my decision very clear. Despite my credit. I was approved. Alex was awesome through the whole experience. Alex stuck with me the whole time making sure I got everything taken care that night. Alex made sure I got my car insurance taking care. As well as got all my necessary paperwork signed and reviewed. Thank u Alex and everyone at Mark Jacobson Toyota for everything. Thank you Michelle Johnson

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Time to think.

I recently bought a used car from Mark Jacobson Toyota and the experience was very pleasant. I have a challenging credit situation due to my recent change of career and being sepereated. Mary was my salesperson and I expressed my hopes in what type of vehicle I was looking for and she was able accomendate them.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love my new car!

After researching a lot of new cars on the internet, we finally decided to purchase a 2015 Rav4 from Mark Jacobson. It was the first place we went and we are glad we did. The Sales Manager, Justin Jones and our Salesman Tom Coffey were very informative and had a lot of knowledge about the Rav4 as well as all of the Toyota vehicles. After test driving a Rav4, I knew that was the car for me. I appreciate all of Tom's and Justin's assistance and will refer my friends to Mark Jacobson Toyota for their next new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.