[{"id":54429,"personPtyId":51545010,"firstName":"John","lastName":"Paul","titleText":"Service Advisor","shortBioText":"John Paul is the 1st ever Autobarn Employee.","emailTxt":"jpaul@theautobarn.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":180,"imageUrl":"https://cdn-user.dealerrater.com/images/9c64723cc2ec.jpg","drDealerId":13618,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":87017,"firstName":"Ray","lastName":"Puentes","titleText":"Service Advisor","emailTxt":"rpuentes@theautobarn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":108,"imageUrl":"https://cdn-user.dealerrater.com/images/6f1a9fa7b791.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":285675,"personPtyId":37330866,"firstName":"Jack","lastName":"Langefeld","titleText":"Sales Consultant","shortBioText":"I've has the pleasure of working with two talented teams with Volkswagen, starting at a smaller town VW dealership in upstate New York. Working at a small store has its advantages. I learned to focus more on the customer, and to focus on and love all things VW. Over time, I've acquired a passionate respect for the quality of the VW brand, and I make sure that I pass on my passion to my customers. Now that I work at a larger dealership based in the northwest Chicago suburbs for over two years, I love meeting many new people from all over the world. If you are looking for a new or certified VW, or any other quality used car/brand, I am here to help!","emailTxt":"jlangefeld@theautobarn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/714725a82e75.jpg","drDealerId":13618,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1277942400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":462033,"firstName":"Cesar","lastName":"Martinez","titleText":"Sales Consultant","emailTxt":"cmartinez@theautobarn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/6f7dd2e74b14.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":462029,"personPtyId":39066408,"firstName":"Bojan","lastName":"Kokanovic","titleText":"Sales Manager","emailTxt":"bojank@theautobarn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/2c485a59241f.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":24578,"personPtyId":37329895,"firstName":"Raffi","lastName":"Ohanian","titleText":"General Sales Manager","shortBioText":"Raffi has been a member of Management here at The Autobarn Volkswagen of Mt. Prospect since early 1999. He is dedicated to 100% complete customer satisfaction and has a continued flow of repeat and referral customers due to his knowledge of all angles of running a high volume dealership.","emailTxt":"rohanian@theautobarn.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":115,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":462034,"firstName":"Daniel","lastName":"Wruskyj","titleText":"Sales Consultant","emailTxt":"dwruskyj@theautobarn.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/ad682a6c5585.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":54346,"firstName":"Eryk","lastName":"Buszynski","titleText":"Sales Consultant","emailTxt":"ebuswzynski@theautobarn.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":55,"imageUrl":"https://cdn-user.dealerrater.com/images/b618418c4ea8.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":79054,"personPtyId":39085123,"firstName":"Robert","lastName":"Baturin","titleText":"Sales Consultant","emailTxt":"rbaturin@theautobarn.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/442c746928cf.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":221225,"firstName":"Josh","lastName":"Sims","titleText":"Sales Consultant","emailTxt":"jims@theautobarn.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/6a3391605998.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":462032,"firstName":"Angel","lastName":"Garcia","titleText":"Sales Consultant","emailTxt":"agarcia@theautobarn.com","combinedEmpAvgRatingNbr":3.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/2ee0815f75d3.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":462030,"personPtyId":38272819,"firstName":"Dennis","lastName":"Tomsa","titleText":"Sales Manager","shortBioText":"","emailTxt":"dennist@theautobarn.com","combinedEmpAvgRatingNbr":3.3,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/f5c8d68bed76.jpg","drDealerId":13618,"dealerEmpStartDtUtc":"1504227600","industryStartDtUtc":"1288573200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":462049,"firstName":"Frank","lastName":"Campos","titleText":"BDC Representative","emailTxt":"fcampos@theautobarn.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/16c03f08dd4e.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":533329,"personPtyId":47749406,"firstName":"Tim","lastName":"Butkus","titleText":"Sales Consultant","emailTxt":"tbutkus@theautobarn.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13618,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":445646,"personPtyId":37338181,"firstName":"Brett","lastName":"Reuter","titleText":"General Manager","emailTxt":"brettr@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/319e823ef1b8.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":462050,"personPtyId":37709418,"firstName":"Mary","lastName":"Korkis","titleText":"BDC Representative","emailTxt":"mzaia@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/faea32a09d6f.jpg","drDealerId":13618,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":462051,"personPtyId":37709453,"firstName":"Zoltan","lastName":"Orban","titleText":"BDC Manager","emailTxt":"zorban@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/73de1a0c5d43.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":533326,"firstName":"Jason","lastName":"Dalzell","titleText":"Sales Consultant","emailTxt":"jdalzell@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517436,"personPtyId":38234931,"firstName":"John","lastName":"McGowan","titleText":"Service Manager","emailTxt":"jmcgowan@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b26e8c275507.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":533328,"personPtyId":50619921,"firstName":"Ozzy","lastName":"Sarwar","titleText":"Sales Consultant","emailTxt":"osarwar@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13618,"certifiedEmployee":false,"deptDscrp":"Sales"}]

The Autobarn of Mt. Prospect - Volkswagen

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

The Autobarn of Mt. Prospect - Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2000

The Autobarn Volkswagen of Mount Prospect opened in July of 1998 and was converted to become Chicagoland's largest Volks

...

wagen Marketplace during 2002. Our non-confrontational sales approach and focus on service and really satisfying customers works well in the Western Suburbs, and we continue to grow.

"New Cars, Old Friends! AutobarnVWmp.com"

Service

Oil, Filter Change

$49.99 and up*

Tire Rotation

$24.95

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1474 lifetime reviews. Includes reviews of The Autobarn of Mt. Prospect - Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 7, 2018

    Brought our Atlas for service refarding faulty volume button on steering wheel and noise when opening and closing front passenger door. Both issues were... resolved easily. All members of the staff and professional and courteous. Extrememly satisfied with vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jack Langefeld

    Sales Consultant

    (5.0) 16 reviews

  • 5.0 out of 5
    October 3, 2018

    I HAVE BEEN DEALING WITH AUTOBARN SINCE 2001,AT THE MT.PROSPECT LOCATION WITH JOHN PAUL.I HAD NEVER HAD A BAD EXPERIENCE WITH THEM.SINCE I WORK A FEW MINUTES... AWAY THEY ARE ABLE TO TAKE ME TO AND FROM WORK.THE REST OF THE CREW THERE DOES AND OUTSTANDING JOB AS WELL.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Paul

    Service Advisor

    (4.9) 180 reviews

    Raffi Ohanian

    General Sales Manager

    (4.9) 115 reviews

  • September 3, 2018

    Awesome salesperson Ozzy. Made buying a car great very personable made sure we were taken care of throughout the whole day. Worked hard to sell this... car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ozzy Sarwar

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 2, 2018

    Diago (sp?) first met me as I drove in. He was very professional, polite and helpful. He explained the amount of time to wait and said he would come... and let me know when the car was ready which he did. Again, with a courteous, friendly helpful manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 4.4 out of 5
    October 2, 2018

    Dealership addressed concerns in a timely fashion, will recommend dealership for future purchases. Countryside location is my preferred dealership out... of the franchise. Robert Fischer JR was who I dealt with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Angel Garcia

    Sales Consultant

    (3.8) 6 reviews

    Dennis Tomsa

    Sales Manager

    (3.3) 14 reviews

  • 1.0 out of 5
    October 2, 2018

    First off I have to say is that this is one of the worst dealerships I have worked with (5th car purchased). The sales process itself was fine, negotiation... process was fine and the paperwork process was fine (Other then the guy building my contract did not know how to take "no" for an answer). The major, major problems came shortly after the purchase was made and left. It took this dealership over 3 times to pay off my trade, how is that even possible? 1st time they sent it to the wrong address, 2nd time they put the wrong amount owed on the check and the 3rd time was when I finally had the car paid off. OVER A MONTH has gone by during their very unorganized pay off process and I had to put money out of my own pocket to make an overpayment so my traded in jeep would not hit my credit report as a late payment. So here I am paying on two cars for a month, great. 2nd major issue is with my tires, I made this purchase on a contingency that they put all season tires on my new car, which they offered to do so without hesitation. We go outside and take a look at a set on another car and we switch, I must have asked 4 separate times if they were all season and I was assured that they were, WELL THEY WERE NOT. Come to find out they are summer. NOT ALL SEASON. I call and explain all of this to them and their resolution is to put winter tires on it. HELLO! That is not what I agreed to. On top of all that I was also told this car had breaking assist by the sales guy and forward collision warning. ALSO NOPE. I am a consumer. I put my trust into what you tell me as you guys are the "experts". Well this car purchase makes me never to buy a car again. You would think bringing these major issues up to the managers attention would have created a better outcome. Nope, another disappointed consumer. I will make sure all social media outlets know not to visit your Buisness.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The customer purchased this vehicle in April and this is the first time we have heard from him. At the time of purchase he stated he did not like the ...tires that were on the vehicle. We graciously allowed him to pick the tires he liked the best off of any of the other S4’s we had in stock, and we switched them out at no additional cost. Now, after nearly 6 months, over 13,000 miles, and one accident later, he is attacking us on all the review sites demanding a new set of winter tires. Coincidentally, just as the weather is starting to turn colder. It’s not too hard for us, or anyone else, to figure out what he is attempting to do. We have tried to reach him several times to discuss any possible resolution and are awaiting a response.


    Worked with:
    Angel Garcia

    Sales Consultant

    (3.8) 6 reviews

    Dennis Tomsa

    Sales Manager

    (3.3) 14 reviews

  • 4.4 out of 5
    September 30, 2018

    Not a big fan of car shopinng, this was the second car I've ever bought. They had some add ins that I didn't want and they didn't give too much of a hassle... not to have them. This softer sell is a lot more attractive to me and will bring me back. I was just going to go to CarMax and pay the extra cost they charge go avoid dealing with car dealers. Angel was great, friendly, no heavy pressure and I felt very comfortable. He explained things well and is a good person to go to if you want friendly sales and not over the top pushy sales.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Angel Garcia

    Sales Consultant

    (3.8) 6 reviews

  • 5.0 out of 5
    September 29, 2018

    They do what you ask of them, no pressure and they will give your vehicle a thorough check and if there is any other work needed, they will inform you.... I am satisfied with Autobarn and have trusted them through the years.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Paul

    Service Advisor

    (4.9) 180 reviews

    Ray Puentes

    Service Advisor

    (5.0) 108 reviews

  • 4.8 out of 5
    September 29, 2018

    Every person at the Mt. Prospect Auto Barn is very courteous, helpful, nice. I feel like a valued customer. Waiting area is comfortable, the snacks and... beverages are a nice touch!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    September 27, 2018

    I had just purchased a CPO (certified Pre-Owned vehicle) from the Autobarn and there was a crack in the windshield. They delivered on their promise to... replace it as I suspected they would! I am very happy with my purchase and will come back to purchase my next VW!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eryk Buszynski

    Sales Consultant

    (4.8) 55 reviews

    Frank Campos

    BDC Representative

    NOT RATED

View More Reviews