The Autobarn of Mt. Prospect - Volkswagen

Reviews

Average Ratings

4.8
1296 lifetime reviews. Includes reviews of The Autobarn of Mt. Prospect - Volkswagen from DealerRater.com
  • John Paul Is Just Fantastic!!!!!!
    September 20, 2017

    John Paul Has Been My "GO-TO" Service Rep For As Long As I Can Remember,And I TRUST Him Completely!!!!, Fantastic Personality!!!!. Regards, Reid A...


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    John Paul Has Been My "GO-TO" Service Rep For As Long As I Can Remember,And I TRUST Him Completely!!!!, Fantastic Personality!!!!. Regards, Reid Abernathy

    Does recommend this dealer
    Came in for service or repair

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  • customer service review
    September 20, 2017

    They are not only competent, but really care about their customers needs, while waiting for their service . It's the only agency I'll ever purchas...


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    They are not only competent, but really care about their customers needs, while waiting for their service . It's the only agency I'll ever purchase a car from.

    Does recommend this dealer
    Came in for service or repair

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  • John Paul
    September 19, 2017

    If it wasn't for John Paul, I wouldn't go back to the Auto-Barn mt Prospect. I've had him as a service writer for a number of years.


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    If it wasn't for John Paul, I wouldn't go back to the Auto-Barn mt Prospect. I've had him as a service writer for a number of years.

    Does recommend this dealer
    Came in for service or repair

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  • Dependable quality work
    September 15, 2017

    I bought my car here 6 years ago and continue to bring it here for all services. They always give me a discount where one is available. My auto ...


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    I bought my car here 6 years ago and continue to bring it here for all services. They always give me a discount where one is available. My auto guard warranty just expired, but they gave me a free auto guard.

    Does recommend this dealer
    Came in for service or repair

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  • Oil change and winter protection/clean
    September 14, 2017

    It was like getting a new car. Great people and easy to work with. This is the best service and job quality that I have so far received at this de...


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    It was like getting a new car. Great people and easy to work with. This is the best service and job quality that I have so far received at this dealership. And they were great.

    Does recommend this dealer
    Came in for service or repair

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  • consistently excellent
    September 14, 2017

    appt on time, service on time, perfect, excellent service, clean waiting room, good coffee, snacks, close to home, running out of good things to say


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    appt on time, service on time, perfect, excellent service, clean waiting room, good coffee, snacks, close to home, running out of good things to say

    Does recommend this dealer
    Came in for service or repair

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  • Amazing
    September 7, 2017

    Great service, Ray and john Paul are great. They were able to help me with all my needs. Above Satisfactory, they always exceed my expectations. ...


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    Great service, Ray and john Paul are great. They were able to help me with all my needs. Above Satisfactory, they always exceed my expectations. Spoke to Eryk about possible trading in my car to purchase a new one. However expirence has not been so spectacular. He only conversates through text message. Asked to see multiple cars and still haven't seen any, but he's trying to work out prices and a deal with me on cars I'm not interested in as well as over the price range I told him I was looking to stay in. As a sales perfessional myself, i have to say this is bad business and technique. i get trying to be somewhat aggressive in sales but this is way over the top. No customer wants to purchase something they haven't seen in person and talk about monthly prices on cars they are over their budget. If I didn't ask him the break down and how he got those numbers, I wouldn't have known about it.

    Does recommend this dealer
    Came in for service or repair

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  • Recall Repair
    September 7, 2017

    The work was done in less time than estimated. I waited while the repair was being done.. The waiting area/TV was well arranged and the free car w...


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    The work was done in less time than estimated. I waited while the repair was being done.. The waiting area/TV was well arranged and the free car wash was a nice plus.

    Does recommend this dealer
    Came in for service or repair

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  • Consistenly great service
    September 7, 2017

    I continue to return to the Autobarn after 4 great years of dealing with JP in service and will continue to recommend the dealership to my friends...


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    I continue to return to the Autobarn after 4 great years of dealing with JP in service and will continue to recommend the dealership to my friends and family

    Does recommend this dealer
    Came in for service or repair

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  • Wonderful experience!
    September 3, 2017

    This was my first time at this dealership. They were very courteous from start to finish! The person checking me in was very nice as was the man...


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    This was my first time at this dealership. They were very courteous from start to finish! The person checking me in was very nice as was the man who dropped me where I asked. The mechanic texted me his number in case I wanted to get in touch with him and also called me with a detailed description of the repairs needed. Car was cleaned and quick up was quick. Wonderful!

    Does recommend this dealer
    Came in for service or repair

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