The Autobarn of Mt. Prospect - Volkswagen

4.8 out of 5 (4.8) 1398 reviews

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4.8 out of 54.8
1398 lifetime reviews. Includes reviews of The Autobarn of Mt. Prospect - Volkswagen from DealerRater.com
this dealer
4.9 out of 5
Customer Service
4.9 out of 5
Quality of Repair
4.8 out of 5
Overall Facilities
4.8 out of 5
Buying Process
4.9 out of 5
Friendliness
4.6 out of 5
Pricing
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Reviews

  • 4.6 out of 5
    They are always helpful and try to save us money on repairs.
    April 17, 2018

    I can't say that I've ever felt so comfortable with a dealership's service department. Mount Prospect Autobarn service advisors Ray and John Paul exp...lain things thoroughly. They research and answer any questions or concerns.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
  • 5.0 out of 5
    Excellent service and sale
    April 11, 2018

    Service Department is best for VW service in Chicagoland area. Have been using Autobarn VW since its beginning in 1996 and never disappointed with ser...vice

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    Service, 30 day
    April 9, 2018

    Appointment was prompt and timely. Was immediately met in service bay. Waiting area is always in good order and clean. Great place to service new a...nd used vehicles. Very friendly as well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 4.8 out of 5
    Great Service
    April 7, 2018

    made an appointment for an oil change and all went as planned. Service was done in a timely manner and the reps were pleasant and informative. Love y...our service department.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    It was great as usual.
    March 25, 2018

    The staff are professional and friendly, thorough and informative. the waiting area is well stocked with refreshments and extremely clean as is the re...stroom and showroom.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 5.0 out of 5
    Highly Recommend!
    March 23, 2018

    I will never take my car anywhere else to get serviced! Everyone is extremely professional, friendly and knowledgeable. I am always comfortable knowin...g that I???ll be provided honest feedback and high quality service each time I go in. Highly recommend!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.8 out of 5
    Very friendly service
    March 15, 2018

    Excellent service from Ray Puentes. He has always taken good care of me and is very responsive to any questions. He communicated with me through a n...ew approach - text messaging. I also like all of the beverage and snack amenities provided by the dealership and the comfortable waiting facilities.

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    Came in for service or repair
    Did not make a purchase
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    Employees Worked With
  • 5.0 out of 5
    Excellent service
    March 15, 2018

    John Paul was a gentleman and true professional. I choose to use thier services due to impeccable custmer service. Both Cesar and John Paul earne...d my business drom now on.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
  • 5.0 out of 5
    Professional customer oriented staff.
    March 10, 2018

    Great service, Professional staff. Appointment was right on time and vehicle was ready sooner than anticipated. 2nd time in service and both have bee...n the same result.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    Long-time customer
    March 6, 2018

    I have been visiting the Mt Propect VW dealer for several years for 2 vehicles. Always great service and Robert in sales is the best. Very professiona...l and no pressure for either sales or service to your vehicle. Prices are reasonable considering the quality of workmanship. Thank you for all your help!

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    Came in for service or repair
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    Employees Worked With
The Autobarn of Mt. Prospect - Volkswagen
333 West Rand Road Mt. Prospect, IL 60056
New (847) 613-4511
Used (847) 613-4918
Service (847) 613-4637
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