The Autobarn of Mt. Prospect - Volkswagen

New 888-808-6342 Dealer Website
Used 888-256-5725 Email Dealer
Service 866-587-7341

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
1221 lifetime reviews. Includes reviews of The Autobarn of Mt. Prospect - Volkswagen from DealerRater.com
  • Great Service
    March 19, 2017

    Dealership has a great service dept. All the staff are very helpful. No pressure to sell you unnecessary service. Free coffee and snacks also. Car...


    Show Full Review

    Dealership has a great service dept. All the staff are very helpful. No pressure to sell you unnecessary service. Free coffee and snacks also. Car washed and vacuumed free

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • 2009 Ford Fusion
    March 17, 2017

    Robert was very knowledgeable and communicative during the sales process and worked to provide a wonderful car buying experience. Everyone at the...


    Show Full Review

    Robert was very knowledgeable and communicative during the sales process and worked to provide a wonderful car buying experience. Everyone at the dealership was friendly and helpful.

    Does recommend this dealer

    Hide Full Review
  • Battery Concern
    March 13, 2017

    I left my trunk ajar on my Jetta Sportwagon and the battery went dead. After charging I was concerned that maybe I needed a new battery since my J...


    Show Full Review

    I left my trunk ajar on my Jetta Sportwagon and the battery went dead. After charging I was concerned that maybe I needed a new battery since my Jetta was 4 years old. The Service Department checked the battery and did a diagnostic test and found battery was still in very good condition.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Excellent service, fantastic salesman......Yeah Chris
    March 8, 2017

    We came in, bought the car all within one hour! That must have been a record. Chris Krause was fantastic. Great doing business with him.


    Show Full Review

    We came in, bought the car all within one hour! That must have been a record. Chris Krause was fantastic. Great doing business with him.

    Does recommend this dealer

    Hide Full Review
  • Comfortable buying process.
    March 6, 2017

    I dealt with Eryk and I could not have been more comfortable throughout the buying process. I liked mostly that I was not pressured or swayed anyway.


    Show Full Review

    I dealt with Eryk and I could not have been more comfortable throughout the buying process. I liked mostly that I was not pressured or swayed anyway.

    Does recommend this dealer

    Hide Full Review
  • Lease return trade of 2014 & new lease of 2017 model
    March 4, 2017

    Sales manager considered best options for an awesome experience of a lease return and new lease. Within a short few hours I was able to trade my e...


    Show Full Review

    Sales manager considered best options for an awesome experience of a lease return and new lease. Within a short few hours I was able to trade my existing car, and drove off with a new 2017 Passat.

    Does recommend this dealer

    Hide Full Review
  • Quick to fix
    March 4, 2017

    Great service. Quick and responsive to having a tail light fixed. Service advisor was friendly and answered all questions. A text message alert...


    Show Full Review

    Great service. Quick and responsive to having a tail light fixed. Service advisor was friendly and answered all questions. A text message alerted me to come see the service advisor to finalize the transaction

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Appointment for possible major issue with Tiguan
    March 2, 2017

    After a real scare when we had the car in for tune up maintenance where a noise coming from the engine looked like a timing chain issue that is kn...


    Show Full Review

    After a real scare when we had the car in for tune up maintenance where a noise coming from the engine looked like a timing chain issue that is known on the 2.0 turbo, we were extremely relieved when a thorough look by several of your mechanics found the issue was a nearby heat shield instead and could be resolved same day. We appreciated the readiness of your service folks in case the car was there for an extended time frame and you had a loaner I used that morning all set. My wife who is the true VW evangelist and was hugely upset at the thought of a major engine issue again was thoroughly thankful and happy to know the car is in great shape. We thank you for your help and preparedness and will consider VW again on our next car.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • first service for 2014 Tiguan
    March 2, 2017

    John Paul is a good listener and seems very thorough. I know he's been at Autobarn at least since 2005 when I made my first purchase there. I was...


    Show Full Review

    John Paul is a good listener and seems very thorough. I know he's been at Autobarn at least since 2005 when I made my first purchase there. I was always lucky to get to have him handle my VW servicing. Autobarn runs a great service dept!

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • New Sales Experience
    March 2, 2017

    Autobarn in Mt. Prospect was able to deliver a very positive sales experience. They went the extra mile when others came up short. Overall, I was...


    Show Full Review

    Autobarn in Mt. Prospect was able to deliver a very positive sales experience. They went the extra mile when others came up short. Overall, I was very pleased.

    Does recommend this dealer

    Hide Full Review