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Reviews

Average Ratings

4.9
147 lifetime reviews.
  • As close to perfection as possible.

    I have purchased three VWs from Mitchell over the past 4 years. A 2010 EOS for my wife, who says it is the best and most fun car she has ever owne...

    Dealer Response

    Nothing could speak about us with higher regard than the fact that you've come to us for all your VW purchases and service, Marshall. As long as y...


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    I have purchased three VWs from Mitchell over the past 4 years. A 2010 EOS for my wife, who says it is the best and most fun car she has ever owned. I purchased a 2010 CC almost a year later, and drove it for two years. Because my elderly in-laws had trouble getting into the car, due to the slope design of the roof, I traded it for a new Passat. The CC was the best car I have ever owned, and the Passat is a close second. The rear legroom in the Passat is not to be believed for a car that size. Mitchell, as a dealership, has the most professional employees of any that I have ever used. Scott, Rob and the two salesmen who sold me the cars (the first one retired), and the service personnel, have always come through for my wife and me. If you are reading this, I would highly recommend this dealership to anyone looking for a good looking, dependable, great mileage new car. I love my VWs and my dealership.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Nothing could speak about us with higher regard than the fact that you've come to us for all your VW purchases and service, Marshall. As long as you love the Volkswagen brand, and the models it offers its drivers, we're honored to be the ones to provide and maintain them for you!


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  • Was a great experience and good prices!

    I needed recall work done and figured since I was in for that I would get a thorough checkup and 70,000 mile service done as well. Miranda at th...


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    I needed recall work done and figured since I was in for that I would get a thorough checkup and 70,000 mile service done as well. Miranda at the front was great to work with. I got to speak with the technician who was working on my 2009 EOS and he gave me an excellent explanation of what was going to be done, and what will need to be done in the future. Miranda then wrote up quotes for all of the work. I will have them do that work during the next couple months since I now know how much $$ to budget. The car was clean and runs better now than it has in a while. I also mentioned that I would love to get a newer EOS and immediately spoke with a used car salesman who was really nice and took down my information. I will definitely consider buying through them if they can find me the car!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service (outside warranty)

    It is refreshing to have a Service Team that understands it customers and works to provide benefit. Recently, my 2013 Beetle exhibited shifting i...


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    It is refreshing to have a Service Team that understands it customers and works to provide benefit. Recently, my 2013 Beetle exhibited shifting issues. The trouble was diagnosed to the clutch and throw-out bearing in premature failure. (Fifty years of driving manual transmissions and this is the first clutch/throw-out bearing failure.) Although out of VW warranty, Mitchell Service Team negotiated the lion's share of costs back to the manufacturer. Our invoice for new parts, replaced as a precaution, was one tenth of the original accurate estimate. We are very happy with this outcome. They get my business because they have integrity and compassion for their customers. Go there, buy a car from them, and have your service work performed by their excellent staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Headlight out--becomes major expense

    My GTI driver side headlight went out. Needed the bulb replaced. Took it to Mitchell for service. Turns out the wiring inside the headlight were b...


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    My GTI driver side headlight went out. Needed the bulb replaced. Took it to Mitchell for service. Turns out the wiring inside the headlight were burned out. The headlight assembly was pricy but certainly not unexpected since its a Volkswagen. Regardless of expense, the service department was excellent. I have used Mitchell several times in the past and will continue to visit them for scheduled service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • light bulb change

    needed a new light bulb. it was changed quickly. also noted an oil leak that needs to be fixed. Appreciate proactive car maintenance.


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    needed a new light bulb. it was changed quickly. also noted an oil leak that needs to be fixed. Appreciate proactive car maintenance.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Outstanding experience

    Both my wife and I had been communicating with Steve Ferenc sales representative for Mitchell concerning purchasing a new VW wagon and the VW sett...


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    Both my wife and I had been communicating with Steve Ferenc sales representative for Mitchell concerning purchasing a new VW wagon and the VW settlement with the TDIs---he was informative and kept us apprised of the progress in this matter--- we recently purchased a new 2016 Golf wagon--- it was the most seamless purchase of a vehicle I have experienced--- the whole process was stress free and expedient Steve did an outstanding job of having everything set up prior to our arrival---I would highly recommend Mitchell to my friends and family and hope to make future purchases at their dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Regular maintenance

    Regular maintenance fast and thorough. Recommended crucial pro-active procedures to maintain top performance.

    Dealer Response

    We appreciate you taking the time to share your experience with others -- and we're glad to be of continued service!


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    Regular maintenance fast and thorough. Recommended crucial pro-active procedures to maintain top performance.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate you taking the time to share your experience with others -- and we're glad to be of continued service!


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  • Mike Labrie delivers exceptional cusomer service!

    I am a VERY happy customer of Mitchell VW in Canton CT. I needed my 2015 Jetta looked at for an engine warning light. I called and told Michael ...

    Dealer Response

    Thank you in return, Jon, for your time and trust!


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    I am a VERY happy customer of Mitchell VW in Canton CT. I needed my 2015 Jetta looked at for an engine warning light. I called and told Michael Labrie the Service Manager that I had to drive down to NYC to pick my daughter up in the afternoon. Mike fit me in early and got me out and on the road in two hours with a full diagnosis and plan for repair. We scheduled a gas line replacement for next week. In the meantime my car is ok to drive and I have peace of mind with my daughter in the passenger seat. Thank you Mike and all at Mitchell VW

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you in return, Jon, for your time and trust!


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  • Service of check engine light

    Check engine light management was quick, logical and service restored car to like new performance.

    Dealer Response

    That's exactly what we're here for -- thanks!


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    Check engine light management was quick, logical and service restored car to like new performance.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That's exactly what we're here for -- thanks!


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  • latest service

    check engine light on. 2 components of turbo system bad. Replaced both...unfortunately, turbo is dying too, and check engine light is back on. D...

    Dealer Response

    Give Mike LaBrie (service manager) a call and chat about the overall ROI on replacing the turbocharger, Mike. There are a few criteria you can use...


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    check engine light on. 2 components of turbo system bad. Replaced both...unfortunately, turbo is dying too, and check engine light is back on. Do I keep or do I trade in ? Hmmmmmm.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Give Mike LaBrie (service manager) a call and chat about the overall ROI on replacing the turbocharger, Mike. There are a few criteria you can use to determine whether or not the expense of that work yields more longevity than taking on a new car's payments. We'll help figure it out!


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