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Reviews

Average Ratings

4.7
Average based on 113 reviews
  • Fantastic Experience!

    Both Kevin Barzola and Gary Sumling were phenomenal throughout my entire buying experience. Kevin made me feel comfortable and did an excellent jo...

    Dealer Response

    Hi Wes, Congratulations on your new car and thank you for putting your trust in Liberty Mazda! Kevin and Gary are great, and we are fortunate to h...


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    Both Kevin Barzola and Gary Sumling were phenomenal throughout my entire buying experience. Kevin made me feel comfortable and did an excellent job of informing me of what Mazda and the CX-5 had to offer, while never pressuring me in any way. Gary then made the finalizing of the purchase very seamless and easy. I unfortunately forget the name of the woman who went through all the bells and whistles with us before we drove it off the lot but she was extremely informative and awesome as well! Truly an exceptional experience and one I will advertise to others.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Wes, Congratulations on your new car and thank you for putting your trust in Liberty Mazda! Kevin and Gary are great, and we are fortunate to have them. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Kind regards, Chris Wilkie | General Manager | wilkiec@executiveag.com


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  • Purchase of a new car

    The sales organization did not do one thing they were asked to do in regards to sending documents and other information to other institutions. If...

    Dealer Response

    Hi Pat, We sincerely apologize for the miscommunication. We would appreciate the opportunity to speak with you to correct the situation and make t...


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    The sales organization did not do one thing they were asked to do in regards to sending documents and other information to other institutions. If it wasn't for the price of the vehicle there is no reason to purchase here.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Pat, We sincerely apologize for the miscommunication. We would appreciate the opportunity to speak with you to correct the situation and make things right. Feel free to reach me at your convenience at walkerm@executiveag.com


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  • Linda/Hans review

    Extremely pleased with auto purchase experience. This was a no haggle purchase with little negotiation effort on my part, yet I was able to obtain...

    Dealer Response

    Thank you so much for the five star review! Our number one priority is achieving 100 percent customer satisfaction and it is great to hear that ou...


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    Extremely pleased with auto purchase experience. This was a no haggle purchase with little negotiation effort on my part, yet I was able to obtain a fantastic deal.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for the five star review! Our number one priority is achieving 100 percent customer satisfaction and it is great to hear that our team was able to make that happen. We sincerely appreciate your business and hope to see you for any of your future sales or service needs!


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  • Fantastic buying experience

    Jessica Jones made the shopping and buying process such a breeze! Would recommend her and the entire staff to anyone looking to buy from Mazda.

    Dealer Response

    Hi April, Congratulations on your purchase! t's delightful to know that we were able to provide you with such a remarkable and pleasant experience...


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    Jessica Jones made the shopping and buying process such a breeze! Would recommend her and the entire staff to anyone looking to buy from Mazda.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi April, Congratulations on your purchase! t's delightful to know that we were able to provide you with such a remarkable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Mark Walker | General Manager


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  • George Colon, BEST SALESMAN OF THE UNIVERSE!

    I will never go anywhere else and you shouldn't either!! Best car buying experience ever!! Our Salesman, George Colon, was excellent!! Pleasant, p...

    Dealer Response

    Robin, It was a pleasure to read about your first buying experience working with George. Congratulations on your purchase! Our top priority is del...


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    I will never go anywhere else and you shouldn't either!! Best car buying experience ever!! Our Salesman, George Colon, was excellent!! Pleasant, personable, professional, trustworthy and understanding,(just one of God's more peaceful creatures), he walked us through the entire car buying process without a hitch. No trouble...peaceful transaction. We walked in for our appointment at 9:30 a.m. and he greeted us at the door with a big smile and a warm welcome, had two black Mazda 3s waiting because my husband told him I wanted black but I changed my mind when I saw the white one. No problem...George changed everything, got the key to the white one and by 2:00 p.m. that same afternoon, I drove off in a brand new 2016 beautiful white Mazda 3 with ALL THE TRIMMINGS for a great lease price I just couldn't refuse!! Next car in three years? My Miata!! Wanted to get one this time but I can wait. Everyone at Mazda Liberty was pleasant and professional. Need a Mazda?? See George Colon , THE SALESMAN OF THE UNIVERSE for the best service ever!! Thank you so much for the wonderful experience!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Robin, It was a pleasure to read about your first buying experience working with George. Congratulations on your purchase! Our top priority is delivering exceptional service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a remarkable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Mark Walker | General Manager | walkerm@executiveag.com


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  • Highly Recommend this Mazda Dealership

    I went to liberty Mazda to look at a used car and I had a trade-in. The no haggle price was nice and they offered me a fair price on my trade in. ...

    Dealer Response

    Megan, It was a pleasure to read about your buying experience working with Christopher. Congratulations on your purchase! Our top priority is deli...


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    I went to liberty Mazda to look at a used car and I had a trade-in. The no haggle price was nice and they offered me a fair price on my trade in. The process was very easy and fast and was in my new car within a few days of test driving the car I was looking at. I was able to get financing without complications. Sales employee Christopher Evans was knowledgeable, friendly and professional. Best car buying experience I've had so far. Very happy with my Mazda CX-5!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Megan, It was a pleasure to read about your buying experience working with Christopher. Congratulations on your purchase! Our top priority is delivering exceptional service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a remarkable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Mark Walker | General Manager | walkerm@executiveag.com


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  • DONT BUY FROM THEM

    This is a 2015 Mazda 3 which I purchased 3 months ago. Was driving on the New Jersey Turnpik tonight, all the sudden I heard boom, something explo...

    Dealer Response

    Hi Yuan- We are sorry that you didn't have a fantastic experience with our dealership. As of now, this issue has been resolved and we hope that y...


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    This is a 2015 Mazda 3 which I purchased 3 months ago. Was driving on the New Jersey Turnpik tonight, all the sudden I heard boom, something exploded. Turned out to be the window on the driver side, then the glass was just shattering into small pieces and fell out of the car. We then parked on the side of the high way and I started to call the Mazda Roadside Assistant, after telling the lady my information and about what happened I told her I want to talk to the dealership where I bought my car first, because the dealership was about to close less than 45 minutes. I called the number from Liberty Mazda’s website and told the operator that I want to talk to sales(because service was closed already). Then she transferred me to a store, the man who answered the phone was rude, he kept telling me that the dealership is about to close and he can do nothing, the earliest time he could get me a loaner is going to be Monday. I was not satisfied with his answer and mad with the nasty attitude. Finally he asked me who was the sales guy who sold me the car, I told him the name he said that person does not work for them. Then he realized I called the wrong Liberty Mazda location and can’t wait just hanged up the phone. So I called again, finally this time I called the right number. A sales guy answered the phone. I told him that the dealership was on my way home, so I would like to drop off the car at the dealership and get a loaner. The reason was I don’t have a garage and I don’t feel comfortable leaving my car outside with a broken window. He was first insisting that no he can not help me, the dealership will be closing soon. I told him I don’t want to be unreasonable but this is an emergency and it was not my fault(luckily I had a dashboard camera which recorded everything). Then he finally compromised and told me to drop the car off because they would have security at night and they can help me to move the car to the inside. However, I will not get a loaner. I told him no, because where I live is an hour away, how am I suppose to get home without a car. Then he handed the phone to a manager, after knowing what happened, he said even thought I drop the car off at the dealer it will still be parked outside, nobody will be there to help me move the car inside. What a contradictory statement! Then I asked him about the repair, without given it a thought he said Mazda warranty will not cover the glass, you should call the insurance company. Why in the world would I call my insurance company? It is an obvious manufactory defect. On a second thought service at Liberty Mazda helped me fixed that window in October because the noise it was made while I was driving. He tighten the window, maybe it was too tight? I’m writing this just to warn you don’t purchase car from them. More than likely if something like this happened you will be treated just like this. They just care that they sold you a car, anything beyond that will be your own business. A simple question like “Are you ok? Did you hurt?” was not asked by either one of the three guys I talked tonight. Instead they just want to get off work on time and be done with it! I am telling all my friends and family to not buy car from Liberty Mazda. And personally I would never purchase a Mazda.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Yuan- We are sorry that you didn't have a fantastic experience with our dealership. As of now, this issue has been resolved and we hope that you are happy with your loaner and window fix. Please let us know if we can help you in the future!


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  • Purchased a 2011 Subaru Impreza

    I was in the market for a new car and began my research online. I found the particular car I was looking for at Liberty Mazda in Hartford. The pro...

    Dealer Response

    Karen, it was a pleasure to read about your experience at Liberty Mazda. Our top priority is delivering informative service at an efficient pace, ...


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    I was in the market for a new car and began my research online. I found the particular car I was looking for at Liberty Mazda in Hartford. The process was very easy and fast and was in my new car within a week of test driving the car I was looking at. I was able to get financing without complications and the staff at the dealership were knowledgeable, friendly and professional.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Karen, it was a pleasure to read about your experience at Liberty Mazda. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way.Thank you for taking the time to write this review. It's fantastic that we have earned your trust. We look very forward to seeing you in the future! Best regards, Mark Walker General Manager | walkerm@executiveag.com


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  • Used car search; friendly knowledgeable staff

    I went to liberty Mazda to look at a used car and I had a trade-in. The no haggle price was nice and they showed me the work invoice on all that w...

    Dealer Response

    Dennis, it was a pleasure to read about your experience at Liberty Mazda. Our top priority is delivering informative service at an efficient pace,...


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    I went to liberty Mazda to look at a used car and I had a trade-in. The no haggle price was nice and they showed me the work invoice on all that was done to the car I was interested in. They also offered me a fair price on my trade-in. I didn't wind up buying a car at liberty Mazda but I would not hesitate to go back there to buy a new Mazda or a used car from this dealership.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Dennis, it was a pleasure to read about your experience at Liberty Mazda. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way.Thank you for taking the time to write this review. It's fantastic that we have earned your trust. We look very forward to seeing you in the future! Best regards, Mark Walker General Manager | walkerm@executiveag.com


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  • Great experience

    Very friendly and knowledgeable staff. They made my first car buying experience easy and quick. I love my new mazda3.


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    Very friendly and knowledgeable staff. They made my first car buying experience easy and quick. I love my new mazda3.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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