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Stohlman Subaru of Sterling

4.7
(634 reviews)
Visit Stohlman Subaru of Sterling
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 consumer dealer award View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (866) 906-0177 (866) 906-0177
Used (888) 286-1650 (888) 286-1650
Service (888) 228-3182 (888) 228-3182

Reviews

4.7
(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stohlman Subaru of Sterling from DealerRater.

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5.0

New Car Purchase

We purchased our second Subaru from Stohlman's in May [first purchase was in May 2017] and recommend this dealer without reservation both for new cars and for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we really appreciate your great feedback! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

1.0

Dont go to Stohlman Subaru for service. They will rip you...

Dont go to Stohlman Subaru for service. They will rip you off!! Dear Stohlman Subarru, I just had my mother-in-law's 2019 Forester serviced at your service department. The vehicle is leased from Subaru and I brought it in for a recall and a 12k checkup. I go to pick up the car and I see the bill was for $222.25!!! Which totally shocked me. Basically for an oil change, tire rotation and air filter replacement. $222.25!!!! This is total highway robbery. The kind gentleman that helped me check out was very nice and courteous (don’t remember his name but a young man in his late 20’s, slim with brown hair. I complained about the price and was also told the $75 coupon I had didn’t apply to the charges since that was for. 30k service. We went through the invoice and I saw labor cost of circa $110+ (double ouch) for an oil change, tire rotation and air filter change!!! Totally outrageous. I also used your shuttle service which was very nice. The service rep who first helped me “Brittany” wouldn’t return my calls, to arrange for your shuttle to pick me up I had to call multiple times finally pleading with your receptionist on the phone not to forward my call to the service department since all my previous calls were unanswered. I did leave a voice mail on 1 June (in afternoon) for Brittany but never got a call back, I left messages with your receptionist during late afternoon on 1 June, never got a call back. I subsequently called numerous times on 2 June and finally got someone on the line who could help me (your receptionist was very nice). Anyhow you all have lost my business for life. I usually deal with Dulles Subaru(I also own a Subaru) but your dealership is closer to my house and much more convenient. That said, I'm done with Stohlman. You all give dealerships a bad name. At least at Dulles subaru they will work with me on most things (Car sales and service- I have purchased two cars from them in the past). Regretfully, Don

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
5.0

As always, top notch and courteous service. They...

As always, top notch and courteous service. They explained the costs prior to doing the work, and performed the servicing promptly. I’ve used Stohlman Subaru for years for both purchases and servicing. This is my third Subaru. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
5.0

I was extremely pleased with the recent service completed...

I was extremely pleased with the recent service completed on my Subaru Outback. James Williams was so customer friendly! He and his mechanic made it a very pleasant experience! I’ve owned my Subaru since 2013 and will definitely do business with your Stohlman Dealership when I’m ready for a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

I was extremely pleased with the recent service completed on my Subaru Outback. James Williams was so customer friendly! He and his mechanic made it a very pleasant experience! I’ve owned my Subaru since 2013 and will definitely do business with your Stohlman Dealership when I’m ready for a new vehicle! L. Goreski

Consumer response

I was extremely pleased with the recent service completed on my Subaru Outback. James Williams was so customer friendly! He and his mechanic made it a very pleasant experience! I’ve owned my Subaru since 2013 and will definitely do business with your Stohlman Dealership when I’m ready for a new vehicle!

Consumer response

No need to edit. I wrote how very pleased I was with the service I received! It was excellent, as usual!!

5.0

Once again I had a stellar service appointment. They did...

Once again I had a stellar service appointment. They did the oil change and realized the tires had very little tread left. I had waited for the oil change, but when I decided to replace the almost bald tires, they quickly gave me a loaner so I could go on with my day. They always treat me fairly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
5.0

Subaru

Excellent! We were greeted and served well. all question were answered fully.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

5.0

They tell you what you need to know. In my most recent...

They tell you what you need to know. In my most recent service, I commented that my brakes may need attention. Feedback was that they are wearing normally and have about 50% of life left. Honest and trustworthy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
5.0

Nick E. is the best, always a pleasure with him! He...

Nick E. is the best, always a pleasure with him! He always makes sure I get the service I need, and in a timely manner. Quick and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
5.0

Excellent service on the purchase of an Outback! Mike...

Excellent service on the purchase of an Outback! Mike Cerqueira was very easy to work with through the process, and helped us get great car at a great price. Fernando Avila made all the paperwork very easy, and Phil supported us through the process to allow for a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
5.0

Title of what?

Worked with Mark Doyle - who was amazing. We've worked with him during our previous purchase which was also a pleasure. Roxanne in finance was also a joy to work with. Great people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!