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Reviews

Average Ratings

4.4
433 lifetime reviews. Includes reviews of Bernardi Toyota from DealerRater.com
  • Love love love!!!

    Went there on Friday to get a quote on leasing a car and ended up walking out with an amazing deal on the exact car I wanted to lease. My dad is d...


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    Went there on Friday to get a quote on leasing a car and ended up walking out with an amazing deal on the exact car I wanted to lease. My dad is decently hard to work with at times, especially when trying to talk down deals, and the customer service rep who worked with us, Gustavo Goulart, was so extremely helpful and attentive to all of our needs and was really trying to help us and work with us. We also spoke to his manager, Charlie, and he was willing to try and work out a deal that worked for both our end and theirs and we ended up walking out of there extremely happy and getting the exact price we had in mind walking in there. There just brought in a bunch of new managers and are really trying to make the customers happy and I can attest to that. Although the other reviews may be for the service side of things, regarding the management and overall customer service side I have to say they were so helpful and nice and really tried everything in their power and give us everything we asked for. They were also extremely careful in explaining everything and made sure we understood exactly everything without pushing services and extra features onto us before we signed the deal. I would 110% recommend this Bernardi's to anyone who's looking to get a new Toyota and will definitely be coming back. Also, we worked with the financial rep who's name is Ron and he was the sweetest, funniest, most helpful guy who tried everything in his power to help us and meet our needs. Loved this place and whatever they are doing for new managing is most definitely working!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Professional

    They are very kind and willing to work for you. Had so problems with a car I bought and they took care of everything very professionally. Service ...


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    They are very kind and willing to work for you. Had so problems with a car I bought and they took care of everything very professionally. Service department was very good explaining the problems and the time frame to take care of them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • They don't wash your new car on service appt.!!

    I could not believe they did not wash or clean my new car on its first service appointment. Instead they gave me a coupon for a free cleaning at ...


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    I could not believe they did not wash or clean my new car on its first service appointment. Instead they gave me a coupon for a free cleaning at some car wash place. So now I have to find time go and wait in line somewhere else. Should have bought the Lexus instead of the Premium Avalon. Nearly same price.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Going the extra Mile
    November 13, 2016

    I worked with a salesman named Cowboy. He was fantastic. He made my purchase experience easy and fast. He also made arrangements for a car rental ...

    Bernardi Toyota

    JRovers, Thanks for the great review! Seth Marshall General Manager Bernardi Toyota


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    I worked with a salesman named Cowboy. He was fantastic. He made my purchase experience easy and fast. He also made arrangements for a car rental for at no charge! Ask for the The Cowboy - you won't go wrong!!

    Does recommend this dealer
    Bernardi Toyota

    JRovers, Thanks for the great review! Seth Marshall General Manager Bernardi Toyota


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  • Run Away - Had me driving illegally for a month
    October 1, 2016

    So, whatever you do - don't buy at Bernardi Toyota - found out a month after I bought the truck (2016 Highlander) that they never properly transfe...


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    So, whatever you do - don't buy at Bernardi Toyota - found out a month after I bought the truck (2016 Highlander) that they never properly transferred my registration over from my old vehicle. After calling them multiple times (At least five times) asking "wheres my registration" I finally checked the registry online to find out they never registered the truck. I came very close to just returning the vehicle today and demanding a refund. They also still owe me money for my "trade" - which just needed a title search. They originally said 7-10 days for that to come in - one month later - still waiting for it. So they basically have my old truck, with the keys, and the money that I put in escrow for the trade - and I have nothing but a promise that they will call me when title comes in. Suppose to fix all this Monday for me, not happy that they royally dropped the ball. Horrible customer service that basically had be driving illegally. I'll never buy from here again and I am making sure that this review goes to every car site there is. Did I mention, they never call you back after you bought the car and have issues with it? However, when I was in the buying process all they did was call me to try to close the sale. Horrible . . .

    Does not recommend this dealer

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  • Typical xxxxx bait and switch
    August 26, 2016

    I called this morning and requested a specific vehicle which I was told was in stock. I called again while en route and left a message with Manage...


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    I called this morning and requested a specific vehicle which I was told was in stock. I called again while en route and left a message with Manager "mike," about this same vehicle. Mike called me back, we spoke to the price and the vehicle, again advised me that the car was in stock. Upon arrival, lo and behold, they had the same model, different vehicle pulled up. Of course this one was $1000 more than the vehicle I was asking about. I was then advised that the vehicle in question was sold the day prior. Thanks for being a typical cars salesman xxxxxxxxx, Mike.

    Does not recommend this dealer

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  • Oil change took 2 1/2 hours to complete w/ Manny Martinez
    June 26, 2016

    When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn???t e...


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    When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn???t explain to me why I was being charged for the oil consumption test, so I declined the oil consumption test. When the oil change was done, he stated that he went ahead and did it anyways, even though I declined the service. I never heard of a service department completing repairs against the customer's wishes. [I was told about the oil consumption test in more detail at another Toyota service department]. Also, when I asked Manny for a shuttle after being there the first hour, he stated, "There are no shuttle drivers today." When I was at Westboro Toyota and Acton Toyota of Littleton, they shuttle you wherever you need to go, so it was weird that he said I couldn't be shuttled. The small highlight is that because he recognized the mistake that he made, the oil change was discounted from $30 to $16. I think that was the last time I went to Bernardi Toyota and because of this, I have to travel to Westboro Toyota or Acton Toyota of Littleton for service that I can get closer if Bernardi was more communicative. Plus, I was there for 2 1/2 hours, which was crazy! And during lunch time when I couldn't get shuttled and get food for my child. When I tried to call and speak with someone, I left VM's and even put an email through their website, but no one ever returned my phone calls or letters that I wrote. It doesn't seem like Bernardi Toyota cares to follow-up with issues with the intent to fix them in the future. Maybe they will in the future - there's always hope. I gave the date of service, along with the exact amount of the oil change cost in case someone from Bernardi wants to research the repair job and reach out to me for follow-up. The phone number is updated in the customer database and I can always add an update to this if I receive contact.

    Does not recommend this dealer
    Came in for service or repair

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  • Great Dealer - Did thier best to get the me the best!
    December 13, 2015

    I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on th...


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    I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on the car. So he explained things that are necessary and did not repeat things I already knew. He was so good in closing the deal with me. The finance department (Hoss & Kevin) went out of thier way to make sure I get the best deal for my loan. They kept me informed all the time. Head of finance was a very nice person. When I closed the paper work and down payment, it was the day before the thanks giving. They were closing early. So I told Arab Al Awadi that I am ok to take my car delivery the day after thanks giving. But he did not relent. He did all he can and called before thier early closure to tell me my car was ready. Wow! And I was also pleasently surprised by thier "extra 1 year" maintenance - making it a total of 3 year. Which is something I did not find at other new england toyota dealers. Overall, I have been more than pleased with Bernardi. They did thier best to get me the right deal and finance.

    Does recommend this dealer

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  • LIARS
    August 26, 2015

    · So went in to buy a new truck, I was shown a truck but I'm not a fan of black vehicles Dell (sales rep) say's No problem we will get whate...


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    · So went in to buy a new truck, I was shown a truck but I'm not a fan of black vehicles Dell (sales rep) say's No problem we will get whatever color you want, Great we said gave me a great price put down a deposit and waited and waited and waited and finally called... Yes we will have one on Thursday great!! NOPE the other dealer sold it from under us??? We will order you one it could be up to 6-8 weeks fine we said In the mean time I am finding the exact truck at other local dealers I call and ask how come I can find this truck and you can't we don't deal with them ?? So I finally call Mike Knox GM I will get involved personally!!! GREAT I think. Then I get a call from Steve a New manager he says we can't get the truck come get your deposit THIS IS FOUR MONTHS LATER!!!! I call Mike Knox again and email the owner Zero response from the owner, Mike says we are looking some more, all the managers that we're here when you made the deal have been terminated, I tell MIKE KNOX GM we are going on Vacation we will be gone for a week, don't worry I will call when you get back???. BOOM back from vacation and the deposit is in our held mail, I call and leave a message for MIKE KNOX GM and of course no response, I leave a message for Dell no response...... REALLY WHAT A JOKE THESE GUY???S ARE CLOWNS ..... STAY AWAY FROM BERNARDI FOR NOW AND FOR LIFE LOSERS

    Does not recommend this dealer

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  • New car in need

    Customer service was great. Ed Fucci was very engaging, as was GM Mike Knox. Brad is very helpful and so is Pedro, and Erica. It was much apprecia...


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    Customer service was great. Ed Fucci was very engaging, as was GM Mike Knox. Brad is very helpful and so is Pedro, and Erica. It was much appreciated, I have been driving Toyotas for 25 years and I don't plan on ever going on anywhere else. I've gotten my last 2 cars at Bernardi.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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