Herb Chambers Ford of Braintree

Reviews

Average Ratings

4.8
610 lifetime reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.com
  • Great Experience!

    Top quality inventory, an educated sales staff and a non-pressure environment made the process of buying a car much easier than I imagined. My th...

    Dealer Response

    I sincerely appreciate the time it took for you write this great review about Omar! We thank you for your business and look forward to the opportu...


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    Top quality inventory, an educated sales staff and a non-pressure environment made the process of buying a car much easier than I imagined. My thanks to Omar Ananbeh for his patience and insight in this endeavor.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I sincerely appreciate the time it took for you write this great review about Omar! We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Scott Lewis, General Manager


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  • Excellent
    September 22, 2017

    Mark diamond Was very helpful and polite and I am happy with the my purchase and I will definitively refer you guys to my family and friends.


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    Mark diamond Was very helpful and polite and I am happy with the my purchase and I will definitively refer you guys to my family and friends.

    Does recommend this dealer

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  • Good experience
    September 16, 2017

    Our experience was great we have dealt with HerbChambers for our last 3 vehicles At first we arrived and the truck we were told had vinyl seats a...

    Herb Chambers Ford of Braintree

    Thank you for taking the time to write this review! I'm so pleased to know that Omar made your buying experience a positive one. Thank you for you...


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    Our experience was great we have dealt with HerbChambers for our last 3 vehicles At first we arrived and the truck we were told had vinyl seats and did not but they switched out the seat for us

    Does recommend this dealer
    Herb Chambers Ford of Braintree

    Thank you for taking the time to write this review! I'm so pleased to know that Omar made your buying experience a positive one. Thank you for your business and we look forward to doing business with you again! Best, Scott Lewis, General Manager


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  • Exceptional and Above and Beyond
    September 16, 2017

    The customer service at this Ford dealership goes above and beyond and the service was excellent. My sales & leasing consultant Brandon Williams i...

    Herb Chambers Ford of Braintree

    Thank you! Time and time again Brandon has proven that he will go the extra mile to ensure our customers' satisfaction. I will be certain to let h...


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    The customer service at this Ford dealership goes above and beyond and the service was excellent. My sales & leasing consultant Brandon Williams is an extremely friendly and very professional sales consultant that I highly recommend. Honest, Friendly, and DOES NOT try to pressure you...what more could you ask for when making such a large purchase. Overall a fantastic experience and would purchase from here and more specifically Brandon Williams again!!!

    Does recommend this dealer
    Herb Chambers Ford of Braintree

    Thank you! Time and time again Brandon has proven that he will go the extra mile to ensure our customers' satisfaction. I will be certain to let him know what a great job he is doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Scott Lewis, General Manager


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  • Best experience at a dealership!
    September 11, 2017

    I went in looking at a 2016 used F-250. After looking the truck over, I knew the truck wasn't for me. A little discouraged, because it had what I ...

    Herb Chambers Ford of Braintree

    Thank you, Joe! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests...


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    I went in looking at a 2016 used F-250. After looking the truck over, I knew the truck wasn't for me. A little discouraged, because it had what I wanted, I discussed what other avenue their was with Mark Diamond. We looked at a NEW 2016, with my favorite color and a beautiful body. Test drove it and gave it a look around. The bed was sprayed in, but the tail gate wasn't. That was when Scott Lewis came in and we looked the truck over on paper. He showed no hesitation in showing the dealerships invoice on the truck and showing what options it had. He also said he would spray the liner on the tailgate at no additional cost. The price was fair, and negotiation was minimal and quick. I didn't leave thinking "Oh, I could have done better, there was more to give." We chatted with Mark Diamond for a bit and shared quite a few laughs along the way. It's crazy that buying new was in the way back of my head, and I ended up getting a truck for well bellow what a used one would cost, with a full 3 year warranty, and all the incentives of buying new. The sales and finance team was a class act, and I couldn't have been anymore pleased with the dealership. Pick it up Saturday, with no expected hiccups. Well done, and thank you Mark, Scott, and Kevin!

    Does recommend this dealer
    Herb Chambers Ford of Braintree

    Thank you, Joe! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased we were able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Scott Lewis, General Manager


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  • Great experience
    September 8, 2017

    We dealt with Brandon. I went in about 2 weeks ago with some questions, Brandon was able to answer my questions and make some suggestions. I did...

    Herb Chambers Ford of Braintree

    Thank you for taking the time to tell us about your experience. Hearing that Brandon took such great care of you and your husband from start to fi...


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    We dealt with Brandon. I went in about 2 weeks ago with some questions, Brandon was able to answer my questions and make some suggestions. I did receive a follow up phone call from a manager, it was not pushy at all, it was simply a follow up. We went in a week later after thinking about the purchase. Brandon was there to help. We decided to purchase the car. Brandon stayed late ( I think he was supposed to leave at 5 and he stayed past 7) to walk us through the process. My husband and I were not able to take the next day off of work to pick up the car. Brandon was kind enough to deliver it to our house. If you are in the market for a Ford, and decide to go to this dealership, I highly recommend asking for Brandon. He was professional, thorough, and not at all pushy.

    Does recommend this dealer
    Herb Chambers Ford of Braintree

    Thank you for taking the time to tell us about your experience. Hearing that Brandon took such great care of you and your husband from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Scott Lewis, General Manager


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  • happy
    September 8, 2017

    Thought carl was great and went above and beyond. really on top of things. he had a great attitude. just came in for a recall issue, was treate...

    Herb Chambers Ford of Braintree

    I'm so pleased to know that Carl was able to assist you. Thank you and we look forward to working with you again in the future! Best, Scott Lewis,...


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    Thought carl was great and went above and beyond. really on top of things. he had a great attitude. just came in for a recall issue, was treated very very well.

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers Ford of Braintree

    I'm so pleased to know that Carl was able to assist you. Thank you and we look forward to working with you again in the future! Best, Scott Lewis, General Manager


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  • Ford Fusion lease
    September 6, 2017

    Guillaume was exceptionally patient and helpful. He took his time to explain all my options and work with me based on my budget. It was a pleasure.

    Herb Chambers Ford of Braintree

    Thank you, Megan, for taking the time to share your experience with us! I¿¿¿m thrilled to hear you had such an enjoyable visit while leasing your ...


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    Guillaume was exceptionally patient and helpful. He took his time to explain all my options and work with me based on my budget. It was a pleasure.

    Does recommend this dealer
    Herb Chambers Ford of Braintree

    Thank you, Megan, for taking the time to share your experience with us! I¿¿¿m thrilled to hear you had such an enjoyable visit while leasing your new Ford Fusion. We strive to provide our guests with the best customer experience and I¿¿¿m thrilled Nathaniel and Guilaume were able to provide you with exactly that. Best, Scott Lewis, General Manager


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  • Scott Lewis
    September 6, 2017

    Scott Lewis is one of the best managers I ever had the pleasure to work with. I have gone to buy a car from him three times and I will continue t...

    Herb Chambers Ford of Braintree

    Thank you, Lucille, for your very kind recommendation! I appreciate your continued business and thank you for choosing Herb Chambers Ford of Brain...


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    Scott Lewis is one of the best managers I ever had the pleasure to work with. I have gone to buy a car from him three times and I will continue to go back again and again and again.

    Does recommend this dealer
    Herb Chambers Ford of Braintree

    Thank you, Lucille, for your very kind recommendation! I appreciate your continued business and thank you for choosing Herb Chambers Ford of Braintree for your automotive needs. Best, Scott Lewis, General Manager


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  • 80,000 miles service
    September 4, 2017

    Called in Morning and dropped off car on scheduled time for 80,000 mile service, and car was done in quicker than 2 hour window.

    Herb Chambers Ford of Braintree

    Thank you for your terrific feedback, Kevin! Our primary concern is delivering flawless customer service and I'm so happy to know our team was abl...


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    Called in Morning and dropped off car on scheduled time for 80,000 mile service, and car was done in quicker than 2 hour window.

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers Ford of Braintree

    Thank you for your terrific feedback, Kevin! Our primary concern is delivering flawless customer service and I'm so happy to know our team was able to deliver. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager


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