Mike Castrucci of Alexandria

(4.6) 300 reviews

Dealer on Cars.com since December 2006

Currently in stock!

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Today's Hours

Sales 6:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 6:00 AM - 6:00 PM
Sat 6:00 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.6
300 lifetime reviews. Includes reviews of Mike Castrucci of Alexandria from DealerRater.com
  • Purchased a new Flex

    We encountered Friendly and professional staff at Mike Castrucci Ford. Nathan and Mike were knowledgeable and enthusiastic about the Fird Flex we want

    ...

    ed to purchase

    Customer Service
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    Does recommend this dealer

  • Easiest new car purchase ever

    Jason made our purchase of a new Ford Flex the easiest purchase we have ever had. He was friendly, accommodating , and most of all not ???pushy??? at

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    all. We would definitely recommend him if you are interested in a Ford

    Customer Service
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    Does recommend this dealer

  • I love my new car!!

    Mike Routt at Alexandria Ford dealership was awesome. I was in and out in under 3 hours. He listened to my needs and knew exactly what car to show m

    ...

    e. I drove it and knew it was for me. I didn???t even look at other cars.

    Customer Service
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    Does recommend this dealer

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Service & Repair

Service Reviews

4.6

19 lifetime reviews of the Service Department.
Includes reviews of Mike Castrucci of Alexandria from DealerRater.com

  • Horrible experience

    Bought a 2016 Ford F-150 in October 2016. Had smoke coming from tailpipe. They had my truck 17 days still not fixed but had more issues when it was

    ...

    returned to me. Sent it in the second time they had it for 30 days got it back and still have the same issue but now it is worse. I have bought two cars from Mike Casstruci MIlford and the truck from the Alexandria store. Due to their service not only will never service my truck there, I will never purchase another vehicle from them. It has been excuse after excuse. They think because I have a courtesy car why should I be complaining. That is always the first response. You have a car right? I am not paying for a courtesy car I am paying for the truck I purchased. I just wanted my truck fixed for the first issue it was brought in for. Absolute worst service department I have ever seen. I hope they enjoy losing loyal customers because this loyal customer will never deal with them again at any level.

    Customer Service
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    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Worst service.

    Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a

    ...

    recalled part fixed. Wish I could give these xxxxxxxx zero stars.

    Customer Service
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    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 1289 Offers on 27 Models

About Our Dealership

Dealer on Cars.com since December 2006

Mike Castrucci of Alexandria is a car dealer located in Cincinnati. We are proud to serve our customers around the Cincinnati area and as your certified dealer. At Mike Castrucci of Alexandria we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Mike Castrucci of Alexandria, your certified dealer, serving the Alexandria area.

"#1 Northern Kentucky Ford Store!"
Mike Castrucci of Alexandria
7400 Alexandria Pike Alexandria, KY 41001
New (866) 230-7807
Used (888) 896-6702
Service (866) 406-1470
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