Mike Castrucci of Alexandria

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Reviews

Average Ratings

4.6
238 lifetime reviews. Includes reviews of Mike Castrucci of Alexandria from DealerRater.com
  • 2005 F150 Supercrew

    Couldn't be more disappointed. Wife had called Chris on Monday and told him we were coming to look at the truck on Friday. Never heard another w...

    Dealer Response

    We are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business a...


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    Couldn't be more disappointed. Wife had called Chris on Monday and told him we were coming to look at the truck on Friday. Never heard another word all week so when we left home around 10 AM from about 90 miles away, we called the dealer who couldn't or wouldn't confirm whether the truck was still there but left a message for Chris to call us. The truck appeared to be a decent deal so since we were 2 hours away, we headed that direction. We finally received a call from Chris literally as we pulled in the parking lot at about 12:30. He told us he would verify whether the truck was there or another dealership and call us back in a few minutes. It was pouring down rain, so rather than go in, we drove the lot and didn't see it and then went across the street to lunch, still no call from Chris. We looked up the other Castrucci dealerships in the Cincy area and drove to them ourselves but never found the truck. Still no call from Chris. We continued shopping at other dealerships in the area and made it back home with the cash still in hand that we'd taken to buy this truck. This was almost 2 weeks ago. Still no call from Chris. I guess I can't review the dealership other than to say I couldn't find the truck that was listed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (859) 448-9400 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.


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  • Excellent and quick service
    May 8, 2017

    I want to start saying that my experience with Mike Castrucci Ford has been excellent. I tired other Ford dealers from Indiana and Ohio, and even ...


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    I want to start saying that my experience with Mike Castrucci Ford has been excellent. I tired other Ford dealers from Indiana and Ohio, and even from my past experience from the military being station around the country Mike Castrucci has been the BEST. I walked out with a brand new 2017 Explorer exactly how I wanted it. Scott Fluegel was my sales representative and he was very professional from the beginning. Thanks to Scott, Jeff and everyone from the staff! I am very pleased with my new SUV.

    Does recommend this dealer

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  • Horrific service department
    April 10, 2017

    I purchased a 2016 Ford Taurus. Beautiful car however the Alexandria site drives your new car to the Milford, OH location for body work! My car wa...


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    I purchased a 2016 Ford Taurus. Beautiful car however the Alexandria site drives your new car to the Milford, OH location for body work! My car was serviced 3 times. The 3rd time was my last! My dash came back scratched on the passenger side. My driver rear fender has a chip out of it! Never again will we trust Castrucci with servicing any vehicle! To leave on a positive note the sales of the car was flawless despite my new car depreciated $10k after signing on the purchasing line!

    Does not recommend this dealer
    Came in for service or repair

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  • Service issue.
    March 24, 2017

    I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. T...


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    I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. Thanks for a great job done by this dealership.

    Does recommend this dealer
    Came in for service or repair

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  • Great customer service. Jeff made sure I got what I needed
    March 17, 2017

    Been cars there in past. Jeff Chesser very honest person going out of his way to make expirence a good one. Found the right car for me.


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    Been cars there in past. Jeff Chesser very honest person going out of his way to make expirence a good one. Found the right car for me.

    Does recommend this dealer

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  • Highly recommend Jeff Cheser
    March 13, 2017

    I purchased a 2016 Ford Edge at Castrucci Ford in Alexandria with the help of Jeff Cheser. Jeff was the first salesman I spoke to when I began my...


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    I purchased a 2016 Ford Edge at Castrucci Ford in Alexandria with the help of Jeff Cheser. Jeff was the first salesman I spoke to when I began my search for a new car. He was super informative but never pushy during our encounter. I continued my search but when I finally decided on a car, I returned to Jeff to make the purchase. I want to know the options that exist and make my decision after careful study. Jeff provided those and I would certainly contact Jeff if I ever had need of another vehicle.

    Does recommend this dealer

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  • Jeff Cheser is the best there is in car sales
    March 4, 2017

    I have purchased 5 autos from Jeff in the last few years. Jeff knows his product, helped me pick the best car for my families needs. I have sta...


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    I have purchased 5 autos from Jeff in the last few years. Jeff knows his product, helped me pick the best car for my families needs. I have stayed with the Ford/Lincoln brand because they are great cars but the attention to detail and service has kept me coming back to Mike Castrucci Ford of Alexandria!

    Does recommend this dealer

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  • Used car shopping

    Went to look at used F150's. Chris was fantastic. Let me and my wife take one for test drive and was never pushy. Just listened to what we are ...


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    Went to look at used F150's. Chris was fantastic. Let me and my wife take one for test drive and was never pushy. Just listened to what we are looking for. Did not purchase anything yet but I will definitely liked the way they approach you.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • bought a preowned fusion
    January 21, 2017

    friendly and helpful sales staff,no pressure, decent prices. the salesman chris acree was very patient and helpful and jeff brown in the finance o...


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    friendly and helpful sales staff,no pressure, decent prices. the salesman chris acree was very patient and helpful and jeff brown in the finance office was very easy to talk with and very good at his job

    Does recommend this dealer

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  • Proud owner on a 2016 F-150
    November 22, 2016

    Would like to take the time to thank our salesman Mike Routt for being so helpful and kind. He absolutely goes above and beyond to help you. He ev...


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    Would like to take the time to thank our salesman Mike Routt for being so helpful and kind. He absolutely goes above and beyond to help you. He even got things off my rear view mirror for me that I couldn't, on my old vehicle. His personality is awesome and is the reason we keep coming back!! Thanks again Mike!

    Does recommend this dealer

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