Porsche Atlanta Perimeter

I found Sergey argumentative and not helpful. He first claimed he could not even see the issue. He then claimed it was not covered under the CPO warranty. In the end, the issue was covered by CPO and fixed by Porsche NA. Then an outside door handle was not reconnected during the work and the car has to go back to be repaired.

Not very communicative, failed to meet expectations of a high end dealership, unable to provide accommodations when car took longer than expected at service

I have now purchased two vehicles from Porsche Atlanta Perimeter. The service is top notch, and my salesman, Carl Griffith, is outstanding. Anyone who is in the market for, or interested in, a Porsche, I highly recommend Carl and this dealership.

Total Class... I was treated with respect and I believe they care about my experience with the brand. I've never been happier with my vehicle choice.

Professional, knowledgeable, the entire staff that I dealt with went the extra effort to make the purchase experience very positive.

Amazing service! My service rep Stephen H, explained everything thoroughly and made sure to take care of me while I was waiting for service to be completed.

Experience with Sergey was excellent! He underpromised and overdelivered! He did a fabulous job of keeping me updated re: the service to my vehicle.

Dishonest, incapable, incompetent, sleazy, full of xxxx, liars, shameless, Chuck Turck should be fired, I’m sorry I ever bought from them, I will never use a Jim Ellis dealership again, 100% shameless xxxxxxx

Trey was an absolute rockstar and made this buying experience one of the best I've had. HIs attention to detail and ensuring I was in and out did not go unnoticed. He also went out of his way (was on PTO) to make sure I was taken care of when I had to move my appointment up because of an incoming hurricane. TOP LEVEL dealer.

I am giving a five-star rating to this dealership and to the employees that I dealt with not because of the flawless execution (because there were a number of issues), but because those I dealt with were all professional and personal in executing the three most important customer service qualities (people/client-first attitude, problem solving skills, and personal and professional ethics) that I read in another review. I live roughly 500 miles away from Porsche Atlanta Perimeter (PAP) in Virginia, and I was vacationing almost 400 miles away from PAP in South Carolina when I first called and spoke to Chad Douglas, Porsche Brand Ambassador on Monday, 9/16/24. Chad could not have been better on the initial call. I felt comfortable enough to make a counter offer on the 2021 Panamera listed price on the internet. Chad submitted my offer immediately and it was accepted with only one dealer condition (that I finance the vehicle with PAP). My only condition was that I come see the car and approve of the condition. This was probably the quickest offer and acceptance that I had ever experienced in roughly 50 years of car purchases, and I certainly appreciated that very first encounter. I filled out finance application that evening and submitted it to PAP. Note: I already had a (5.39%) preapproval for $5000 over the purchase price from BAC in hand that I also sent to Chad on Wednesday. On Thursday, 9/19/24, I rented a one-way rental and drove roughly 400 miles from SC to PAP to view the vehicle and complete the transaction. Chad cordially greeted me, showed me the car, went on a test drive with me, and filled out paperwork for me to sign. The car looked fantastic (although without the wrap that was shown in all of the pictures on the internet). There was one problem with the $699 service fee, that Chad was able to quickly talk to his manager and adjust back to my understanding of my initial offer which I greatly appreciated. After a fairly long wait (maybe an hour or more), I finally was taken to meet with Sean Plumber, Porsche Finance Manager, who was equally as personal and professional as Chad. Sean initially had the price incorrect related to the $699 adjustment above, but he quickly adjusted it after leaving to speak to his manager to get it approved. Then, Sean offered me a "comparable" interest rate of 6.60%. After I said that 1.21% higher than my BAC rate was not "comparable" to me and we discussed it further, Sean adjusted my rate down to 5.71% which I accepted (despite it being 33 basis points higher than my BAC rate) because I had agreed to let PAP get the finance business (if reasonable) since PAP had discounted the purchase price initially. I added an additional (3rd) year of Porsche unlimited warranty after Sean offered a 10% discount for me being a prior Porsche owner. At this point, they introduced me to Jeremy Shipp, Porsche Pro. Since I had already been at the dealership roughly four hours and I need to get to Athens by 7:30 PM, Jeremy gave me a brief rundown of the basic functions of my 2021 Panamera to get me on my way, and he said that he would be glad to do a full overview of the vehicle the next day, if I desired. I accepted Jeremy's offer, and he was fantastic, spending almost two hours answering all of my questions and showing me all of the extensive functions and options of the vehicle. In addition, he agreed to look into one item that did not seem to be saving correctly and said that I could call him with any further questions. In addition, he called me a couple days later to check on how I was doing and to see if I had any additional questions. I told Jeremy he had provided me with the best customer service experience that I had received in over 20 years, and I meant it! While I was with Jeremy, Chad found me a Porsche front license plate holder (that I will need to get installed in VA to pass VA inspection laws) and he also gave me a 3rd vehicle key. That was great! JMF