Reviews
We bought a brand new deisel truck from them at the end
We bought a brand new deisel truck from them at the end of 2023. The truck has been nothing but a problem from the beginning. It had a major exhaust leak that was literally pushing exhaust into the cab and they were so incompetent that there mechanic informed me that "gas engines don't have exhaust problems" and then sent me, with my 2 little kids back over the road with a cab full of exhaust because they "couldn't find the problem." I different dealerships found the problem and fixed it in under an hour. The truck has continued to have many minor issues, culminating with the truck shutting the breaks off WHILE I WAS DRIVING. We were very fortunate that we did not get hit and weren't going very fast when it happened. I want them to take the truck back as I do NOT feel safe putting myself behind that wheel much less my two little kids knowing that, at any minute, the truck can just randomly disable the breaks for no appearant reason. We went to speak to the general manager and he informed us there was nothing he could do for us (more lies as determined by Chevy corperate) and gave us the customer service number to them. They have had the truck for WEEKS now and it still isn't fixed. I would strongly caution anyone from buying from this dealership or having vehicles worked on by them.
We bought a brand new deisel truck from them at the end
We bought a brand new deisel truck from them at the end of 2023. The truck has been nothing but a problem from the beginning. It had a major exhaust leak that was literally pushing exhaust into the cab and they were so incompetent that there mechanic informed me that "gas engines don't have exhaust problems" and then sent me, with my 2 little kids back over the road with a cab full of exhaust because they "couldn't find the problem." I different dealerships found the problem and fixed it in under an hour. The truck has continued to have many minor issues, culminating with the truck shutting the breaks off WHILE I WAS DRIVING. We were very fortunate that we did not get hit and weren't going very fast when it happened. I want them to take the truck back as I do NOT feel safe putting myself behind that wheel much less my two little kids knowing that, at any minute, the truck can just randomly disable the breaks for no appearant reason. We went to speak to the general manager and he informed us there was nothing he could do for us (more lies as determined by Chevy corperate) and gave us the customer service number to them. They have had the truck for WEEKS now and it still isn't fixed. I would strongly caution anyone from buying from this dealership or having vehicles worked on by them.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Very pleased with transaction.
Very pleased with transaction. Negotiated sale pricing before hand via email. When arrived truck was ready. We decided to change to a different vehicle and they flexed with the change. Honored the negotiated deal without question. Open item was appraisal of our trade. Appraised value was at the upper end of my expectations. Arranged the financing I requested. Process took a little more time than originally expected, largely from the vehicle change required detailing a different vehicle than they had prepared. All went smoothly, professionally and as well or better than any purchase I have gone through. Very pleased with process, handling and results.
Very pleased with transaction.
Very pleased with transaction. Negotiated sale pricing before hand via email. When arrived truck was ready. We decided to change to a different vehicle and they flexed with the change. Honored the negotiated deal without question. Open item was appraisal of our trade. Appraised value was at the upper end of my expectations. Arranged the financing I requested. Process took a little more time than originally expected, largely from the vehicle change required detailing a different vehicle than they had prepared. All went smoothly, professionally and as well or better than any purchase I have gone through. Very pleased with process, handling and results.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
After going to 3 different dealerships Autonation
After going to 3 different dealerships Autonation Chevrolet Laurel made me feel completely comfortable. I knew exactly what I wanted and they made that happen for me, laying out all the numbers so there were no surprises. I got my dream car and a great car buying experience.
After going to 3 different dealerships Autonation
After going to 3 different dealerships Autonation Chevrolet Laurel made me feel completely comfortable. I knew exactly what I wanted and they made that happen for me, laying out all the numbers so there were no surprises. I got my dream car and a great car buying experience.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They were able to help us view the car we wanted and
They were able to help us view the car we wanted and answer questions. They were very helpful in the process to buy the car
They were able to help us view the car we wanted and
They were able to help us view the car we wanted and answer questions. They were very helpful in the process to buy the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Auto Nation was the place we went to and find the vehicle
Auto Nation was the place we went to and find the vehicle that we wanted. Everyone was very nice and friendly. The sales personnel was very nice and helpful.
Auto Nation was the place we went to and find the vehicle
Auto Nation was the place we went to and find the vehicle that we wanted. Everyone was very nice and friendly. The sales personnel was very nice and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I had a wonderful experience with this dealership.
I had a wonderful experience with this dealership. I always does. Everybody was wonderful made me feel comfortable.
I had a wonderful experience with this dealership.
I had a wonderful experience with this dealership. I always does. Everybody was wonderful made me feel comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service very helpful Mr Harris provided me with
Great service very helpful Mr Harris provided me with everything I needed and more Great customer service
Great service very helpful Mr Harris provided me with
Great service very helpful Mr Harris provided me with everything I needed and more Great customer service
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Absolutely horrible.
Absolutely horrible. Would never go back. Does not honor listed prices, just tries to upsell you on extra warranties and novelties you don't need.
Absolutely horrible.
Absolutely horrible. Would never go back. Does not honor listed prices, just tries to upsell you on extra warranties and novelties you don't need.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (240) 339-3932 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Horrible to work with.
Horrible to work with. Does not honor prices. Would never recommend to anyone ever in my life.
Horrible to work with.
Horrible to work with. Does not honor prices. Would never recommend to anyone ever in my life.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Xavier, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (240) 339-3932. We'd appreciate the chance to make your experience a positive one.
What they do to customers should be illegal.
What they do to customers should be illegal. Keep your wallet in your pocket and go to another dealership. YOU WERE WARNED!!
What they do to customers should be illegal.
What they do to customers should be illegal. Keep your wallet in your pocket and go to another dealership. YOU WERE WARNED!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (240) 339-3932 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
What a joke!!! A stock response to the dealerships hidden mark-ups, like double charging freight, dealer add-ons that "can't be removed" etc. The dealership has polcies in place that create an imagined discount that adds back all the discounts they pretend to give. As I said "go to another dealership. YOU WERE WARNED!!"