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Reviews

Average Ratings

4.1
Average based on 28 reviews.
  • Great Shopping Experience... Bought Used Jeep...

    My wife and I bought a 2010 White Jeep Wrangler last week and was helped by a great sales team: Josh Brewer and Austin Luckett. They hurried to ge...


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    My wife and I bought a 2010 White Jeep Wrangler last week and was helped by a great sales team: Josh Brewer and Austin Luckett. They hurried to get my Jeep ready and made every effort to meet our needs. Josh and Austin kept reaching out to answer my questions and to make sure we were satisfied. I recommend this sale team and this dealership! Thank you, Cross Jeep! --david s.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Buying Experience

    Had a great experience buying from Cross Chrysler Jeep dealership. Chase and Jordan were great to deal with and knowing that I was coming from Ra...


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    Had a great experience buying from Cross Chrysler Jeep dealership. Chase and Jordan were great to deal with and knowing that I was coming from Raleigh NC they made the process quick and painless. Their prices are also very competitive. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    I found my Fiat through Car.com and dealt with the internet sales staff. Everyone I encountered was friendly and made me feel like I was someone s...


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    I found my Fiat through Car.com and dealt with the internet sales staff. Everyone I encountered was friendly and made me feel like I was someone special. Austin was my salesperson and he was great every step of the way. The only mark downs are for their facilities. The show room is a dome and has acoustic issues (I felt like I could hear some conversation I did not want to hear). The show room is also far off the road, and can be tricky to find.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchased a used 2008 JK 4 Door from Bill Zhunga

    Sure you can't pronounce Bill's last name but make him your salesman. Real honest guy and he will get you into a nice ride. Our 2008 JK has run gr...


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    Sure you can't pronounce Bill's last name but make him your salesman. Real honest guy and he will get you into a nice ride. Our 2008 JK has run great with no problems whatsoever. I just maintain it and that is it. Bill is an asset to Cross Motors. And if you want a built jeep they will do it the right way. Thanks Bill. .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Trail Hawk Jeep

    Thanks Timmy for your help on this jeep its a really nice ride, and with your help and support i got my best deal. I would buy again at this deale...


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    Thanks Timmy for your help on this jeep its a really nice ride, and with your help and support i got my best deal. I would buy again at this dealership Rick Parrott

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    Been dealing with Cross Chrysler for many years. I needed a used car and told Jon Cross the amount of money I had, and not a nickel over. He looke...


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    Been dealing with Cross Chrysler for many years. I needed a used car and told Jon Cross the amount of money I had, and not a nickel over. He looked for several weeks, kept me informed he was still looking. One day he gave me a call, said he just received a car as a trade in. The first thing he said was that it wasn't a Chrysler product. (Hyundai) When I got there, he not only let me test drive it, he let me take it home so my wife could see it. He listened to what I said I needed, and found the car that had all requirements I asked for. Front wheel drive, good milage, and a one owner. Bonus! Not only did he keep my payment low, he even took my old truck in for trade, and spent $500 less than my limit. I love Cross Chrysler dealers! Need a car that is right for YOU? Jon Cross is the man!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very slow

    Been there twice for recalls on my used 2014 Grand Cherokee that I bought elsewhere. First time took two and a half hours with appointment and I w...

    Dealer Response

    I am sorry for the delay in completing the repair to your vehicle. we have been extremely busy this summer and unfortunately some repairs have tak...


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    Been there twice for recalls on my used 2014 Grand Cherokee that I bought elsewhere. First time took two and a half hours with appointment and I waited there. All was not completed at that time because they did not have the parts, remember I had made an appointment for this purpose. Second time was still for the recall that dealer told me they would send me a card in the mail when they had the parts. After nearly ten weeks I contacted the FCA recall line. They contacted dealer to confirm they had the parts. Made appointment at that time. Arrived at 7:30am for 8am appointment. Told service tech I would wait. After three and a half hours I began looking for my vehicle. This recall was to change the alternator, that is all. Glad I didn't get other services or may not have gotten Jeep back the same day.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry for the delay in completing the repair to your vehicle. we have been extremely busy this summer and unfortunately some repairs have taken longer than normal. I do hope that your advisor explained to you that our techs do not start work until 8, so your early arrival most likely did not speed up your repair.


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  • From A to Z top notch sevice!

    We bought our 2nd Jeep from Cross just over a year ago. Taken it for oil changes and tire rotations and even a few minor scratches we put on it th...


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    We bought our 2nd Jeep from Cross just over a year ago. Taken it for oil changes and tire rotations and even a few minor scratches we put on it they got it fixed at a very fair price. Keaton Horvat was our sales person and has really gone above and beyond what I think a typical salesman would do once the transaction was completed. My Jeep was unfortunately involved in an accident recently and even as the ambulance is loading me up I told my husband to call Keaton so he would know it's on it's way. Keaton made sure the top was put up in case of rain and found an extra set of zippered windows to put on. He did this on his day off. The next day he went and took pictures of the damage so I could submit them to our insurance. No matter what we have done there everyone is very friendly and not pushy. I personally just can't thank Keaton enough to make sure our vehicle was secured for the evening. If you go to Cross ask for Keaton he is simply the best at what he does!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very good service and good sales person

    My wife and I are senior citizens and bought many cars. Tim Hendren was the most helpful and did not pressure us in any way. He knows his product ...


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    My wife and I are senior citizens and bought many cars. Tim Hendren was the most helpful and did not pressure us in any way. He knows his product and was extremely helpful in helping us obtain a vehicle perfect for our needs. We have requested his service a few times regarding questions about the vehicle and he has been very helpful. We will return to see Tim when we need our next car. John and Shirlene O'Rourke

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience.

    I was looking online for a used Chevrolet Traverse and found a 2012 at this dealer. Called last week and was put in touch with Austin Lockett in s...


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    I was looking online for a used Chevrolet Traverse and found a 2012 at this dealer. Called last week and was put in touch with Austin Lockett in sales. Austin was very nice and great answering all questions. Made a deal over the phone to trade my used car in on trade and was pleased with price we settled on. Drove 200 miles to dealer and met with Austin and had a great buying experience. Car was ready and looked great. Matthew Ward was great at getting all paperwork signed and answering my questions. I would highly recommend this dealer if looking for new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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