Reviews
BMW of Louisville returned my car?
BMW of Louisville returned my car?s paint job to showroom condition after I botched a touch-up paint job. They sanded out excess paint and buffed the blemish and surrounding area to return the area to a glossy showroom finish.
BMW of Louisville returned my car?
BMW of Louisville returned my car?s paint job to showroom condition after I botched a touch-up paint job. They sanded out excess paint and buffed the blemish and surrounding area to return the area to a glossy showroom finish.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience.
Great experience. No issues with the purchase. Friendly and professional staff made everything easy and straightforward. I?d highly recommend them for anyone looking to buy a car.
Great experience.
Great experience. No issues with the purchase. Friendly and professional staff made everything easy and straightforward. I?d highly recommend them for anyone looking to buy a car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words about your experience here at BMW of Louisville. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Great customer service when dropping off the car, when
Great customer service when dropping off the car, when discussing the needed service or repairs and when driving off. Def. recommendable in the area for your BMW
Great customer service when dropping off the car, when
Great customer service when dropping off the car, when discussing the needed service or repairs and when driving off. Def. recommendable in the area for your BMW
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
As always, Quick service, friendly staff and clean
As always, Quick service, friendly staff and clean facility. The area upstairs is great to work while I wait. I appreciate the car wash each visit! Thanks!
As always, Quick service, friendly staff and clean
As always, Quick service, friendly staff and clean facility. The area upstairs is great to work while I wait. I appreciate the car wash each visit! Thanks!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Denise, we're happy you found our staff to be so supportive during your experience here at BMW of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Manager, very unprofessional and rude didn?
Manager, very unprofessional and rude didn?t want to hear what I say implied that I was dishonest and wouldn?t pay for my bill
Manager, very unprofessional and rude didn?
Manager, very unprofessional and rude didn?t want to hear what I say implied that I was dishonest and wouldn?t pay for my bill
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dana, I’m very sorry to read your comments and to hear that your recent experience left you feeling disrespected or unheard. That is never how we want anyone to feel after interacting with our team at BMW of Louisville. I would like to provide some clarity, not as an excuse, but as context. When a repair involves an insurance company covering a significant portion of the balance, our policy, like most repair facilities, is that we must receive payment or verified authorization before releasing the vehicle. This protects all parties involved and ensures the transaction is completed properly. That said, policies should never feel personal. If our conversation came across as implying dishonesty or questioning your integrity, I sincerely apologize. That was not my intention. My goal was simply to follow company procedure while directing you back to your insurance carrier so they could finalize their portion of the payment. I understand how frustrating insurance delays can be, especially when you’re ready to get your vehicle back. Please feel free to contact me anytime: John Frazier Fixed Operations Director 502-791-7739 jfrazier@bmwoflouisville.com
Oil change was quick in and out with a courtesy wash and
Oil change was quick in and out with a courtesy wash and scheduled just the day before!!! Great place and very professional service team!!! Highly recommend!!!
Oil change was quick in and out with a courtesy wash and
Oil change was quick in and out with a courtesy wash and scheduled just the day before!!! Great place and very professional service team!!! Highly recommend!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joyce, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Dawson, our repair guy, was courteous & professional.
Dawson, our repair guy, was courteous & professional. He kept us informed & stayed on top of things. Also, Ethan, our shuttle driver, was friendly, professional, & timely. We give both gentlemen top stars!
Dawson, our repair guy, was courteous & professional.
Dawson, our repair guy, was courteous & professional. He kept us informed & stayed on top of things. Also, Ethan, our shuttle driver, was friendly, professional, & timely. We give both gentlemen top stars!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deborah, we're glad to hear our staff took such great care of you! Here at BMW of Louisville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
My service advisor did an excellent job taking care of my
My service advisor did an excellent job taking care of my needs. The pricing was excellent compared to other estimates that I received at other companies.
My service advisor did an excellent job taking care of my
My service advisor did an excellent job taking care of my needs. The pricing was excellent compared to other estimates that I received at other companies.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our sales representative, Eric Torsch was outstanding.
Our sales representative, Eric Torsch was outstanding. Asked good questions regarding what we were looking for and was very knowledgeable and responsive. Would highly recommend Eric.
Our sales representative, Eric Torsch was outstanding.
Our sales representative, Eric Torsch was outstanding. Asked good questions regarding what we were looking for and was very knowledgeable and responsive. Would highly recommend Eric.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, we're glad to hear our staff took such great care of you! Here at BMW of Louisville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
We were looking for a new vehicle to replace our eight
We were looking for a new vehicle to replace our eight year old LandRover. Our local dealer did not have what we were looking for. They told to get what we wanted would take a couple of months to order. This dealer got on the phone with the factory to see what was coming down the line. One was being built that satisfy our needs. They secured in less than a week. Very pleased with this effort to get us what we wanted.
We were looking for a new vehicle to replace our eight
We were looking for a new vehicle to replace our eight year old LandRover. Our local dealer did not have what we were looking for. They told to get what we wanted would take a couple of months to order. This dealer got on the phone with the factory to see what was coming down the line. One was being built that satisfy our needs. They secured in less than a week. Very pleased with this effort to get us what we wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gerald, we're glad to hear our staff took such great care of you! Here at BMW of Louisville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!