Reviews

4.8 out of 5 4.8
122 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 5, 2018

    My X3 recently needed repair for an odd noise from the front end. The problem was quickly diagnosed and repaired in less than an hour. Thanks for the... great job!!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Ken, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every gu...est, and are pleased to hear that you enjoyed your experience here at BMW of Louisville! Sincerely, BMW of Louisville

  • 4.0 out of 5
    October 2, 2018

    My wife and I responded to an offer to purchase our BMW. This resulted in the purchase of another vehicle. We were very pleased with the customer service... and all employees were helpful and cordial.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at BMW of Louisville. On... behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again. If you have any further questions, please give us a call. We're always happy to help! Sincerely, BMW of Louisville

  • April 24, 2017

    I located the car I was looking for on CARS.COM at BMW Louisville. My initial contact via the cars.com website was fast and efficient. Devin Bowman did... a great job corresponding with me and we put the deal together totally via text and e-mail. The process was fast, efficient, and the dealership was very flexible in helping me make arrangements to get the car after hours when I arrived in Louisville. A quality dealership that I would do business with again.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 1, 2018

    I went to get scheduled maintenance , I was treated very well as usually. I needed a ride home after dropping off my car and the shuttle was not aavailable.... So Todd at BMW requested an Uber and bmw paid for it. !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that y...ou chose BMW of Louisville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, BMW of Louisville

  • 5.0 out of 5
    September 22, 2018

    Great car buying experiance!!! Purchased brand new 2018 BMW 530e. Very happy overall with the car the friendly and profesional staff at the delership.... Many thanks to the whole team BMW of Louisville and the owner Adrian Miron who personaly helped to make this car buying the best ever.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 22, 2018

    Very professional personnel. There was a line in the service department and the service manager came out, jumped in and began to help out where needed.... Shows a great commitment to customer focus. I called giving only short notice and the service guys at Louisville BMW still placed me in a high quality loaner for the day. These guys seem to always be looking for continuous improvement ideas and are willing to welcome feedback. Big shout out to Shontel who is always professional, polite, and willing to assist.

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    Came in for service or repair
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  • 5.0 out of 5
    September 19, 2018

    Brought in an older model for significant repairs. Complimentary diagnosis and thorough examination of my previous issues yielded a great amount of information... and insight into my vehicle and its needs. Fair labor cost combined with excellent customer service, speedy work, and car service to and from the mall down the street to help me pass the time all led to an excellent overall experience.

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  • 5.0 out of 5
    September 11, 2018

    We had a great buying experience, the entire staff was very helpful and accommodating. We purchased from DK and I would not hesitate to recommend him to... anyone.

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    Shopped for a used car
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  • 5.0 out of 5
    September 6, 2018

    Buying process was easy and very quick. Great people to work with and would highly recommend.

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    Shopped for a used car
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  • 5.0 out of 5
    September 6, 2018

    I generally use the same Service Rep and he does a great job. He’s professional, but I appreciate his overall knowledge of BMW vehicles even more.... Always a very nice Service experience with Edwin.

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