Reviews

4.7 out of 5 4.7
135 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 30, 2018

    Every time I visit BMW of Louisville is a pleasant experience. Representatives are courteous and knowledgeable. They ensure your vehicle is handle properly... and explain at the end what was the issue and how they resolved it. A very informative process that keeps the customer informed throughout.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that y...ou chose BMW of Louisville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, BMW of Louisville

  • 1.0 out of 5
    November 26, 2018

    My purchasing experience was totally negative. Manager l’ve talked the price with was too greedy. He changed me for a camera he promised to install.... I also have a feeling that the installation cost was less that he charged me for. After two months of owning the vehicle I had customer remorse and came back to make a change. He was wanting to charge me $7000 more. I’ve left with the thought in mind never come back. I do not recommend to purchase BMW from their shelbyville round location as you may run into the same guy.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mr. Madorsky, we appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you mor...e regarding this matter. Please reach out to us directly. We look forward to hearing from you.

  • April 24, 2017

    I located the car I was looking for on CARS.COM at BMW Louisville. My initial contact via the cars.com website was fast and efficient. Devin Bowman did... a great job corresponding with me and we put the deal together totally via text and e-mail. The process was fast, efficient, and the dealership was very flexible in helping me make arrangements to get the car after hours when I arrived in Louisville. A quality dealership that I would do business with again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2018

    Extremely helpful. Very polite and respectful. Very reliable service and they stand behind their work 100%. On a personal level, I never dealt with a better... service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 10, 2018

    Fantastic! Let the service. Edwin Thomas is awesome. Would highly recommend. Got in and out very quickly. Work done as promised. Great facility to go... to.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that y...ou chose BMW of Louisville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Louisville! Sincerely, BMW of Louisville

  • 3.0 out of 5
    November 5, 2018

    Went in for service talk longer than they said I broke a bolt off as understandable got to key ordered one back three weeks later no key nobody would call... so I can come back Monday I still haven't heard nothing very poor customer service

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 2, 2018

    Excellent service; communication. For years have been using Mike John’s for out of warranty service. The small amount I saved by taking my cars to... Indiana for service, was not worth the extra time .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 2, 2018

    Mike Marlowe and Shon Weathers are great guys and do an excellent job! They know the importance of loaner need my business and go above and beyond.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 1, 2018

    Description: I bought a certified BMW from BMW of Louisville I drove all the way from Detroit to Louisville because I liked the car And I had the trust... in BMW that certified car would be in good condition To my surprise car's paint had come off in few places and dealership hadn't fixed it Salesman had zero knowledge about the product I was still OK to buy the car as I had driven all the way to Louisville As if this experience wasn't bad enough They did not even give me a temporary license plate Aseem Bhartiya I assumed it would have been there I realized half way through my drive back to Detroit That tag wasn't there Essentially I was illegally driving the car I know it's Sunday but the dealership is not kind enough to email me tag on Sunday to alleviate my driving capability Not only that, even the cars front charging point doesn't work

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 28, 2018

    Spencer was very helpful in showing my BMW, was quick to respond to emails about my appointment and got me in touch with people who could handle all my... questions about warranties and financing. Buying process was much more quick and painless than experience at other dealers.

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    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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BMW of Louisville

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