Reviews

Average Ratings

4.7
87 lifetime reviews.
  • Smooth, out of town purchase

    I located the car I was looking for on CARS.COM at BMW Louisville. My initial contact via the cars.com website was fast and efficient. Devin Bow...


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    I located the car I was looking for on CARS.COM at BMW Louisville. My initial contact via the cars.com website was fast and efficient. Devin Bowman did a great job corresponding with me and we put the deal together totally via text and e-mail. The process was fast, efficient, and the dealership was very flexible in helping me make arrangements to get the car after hours when I arrived in Louisville. A quality dealership that I would do business with again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service Repair was Outstanding

    Nothing but goods things to say about the service received.


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    Nothing but goods things to say about the service received.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great warranty service experience

    Edwin has been my Service Adviser for years through multiple cars and always get great service. That he was able to get a response from BMW AG ...


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    Edwin has been my Service Adviser for years through multiple cars and always get great service. That he was able to get a response from BMW AG in Germany and timing for an update to correct a recent issue just shows how far he will go to get things right. But this is typical of how he has always handled my service. If Edwin isn't available, ask for Cody. To be fair, I've received similar levels of service from the whole team.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent service and helpfulness

    Truly a satisfying experience. My vehicle was serviced in a very timely manner, with all requirements fixed. Explanations by the service represent...


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    Truly a satisfying experience. My vehicle was serviced in a very timely manner, with all requirements fixed. Explanations by the service representative, Edwin, were thorough and future needs explained fully. I will return, and will recommend this service department to all. Only negative, was a grease spot on the drivers seat. I was not sure it wasn't there when I dropped the car off, but my wife, who is primary driver, remarked on it, so it may have been a dealer installed accessory.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Car owner

    Awesome service. Highly recommend Edwin Thomas. Quick and efficient and very professional.


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    Awesome service. Highly recommend Edwin Thomas. Quick and efficient and very professional.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Happy customer

    I honestly had a great experience buying from BMW of Louisville. Devin was a pleasure to work with and helped me throughout my search. We looked a...


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    I honestly had a great experience buying from BMW of Louisville. Devin was a pleasure to work with and helped me throughout my search. We looked at multiple vehicles until finding the right one. I had to wait for an inspection, because the car was gently used and had to be properly checked, but I appreciated them taking the time to inspect the vehicle! They replaced the tires and did an alignment on the vehicle! I was also impressed that they filled the tank after purchasing the vehicle... that is not a common practice at all!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • serviced car

    When I go into BMW for routine service, I'm always greeted, everyone is polite and friendly. There is always someone asking if I would like some...


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    When I go into BMW for routine service, I'm always greeted, everyone is polite and friendly. There is always someone asking if I would like something to drink or eat. These little things mean a lot in today's busy world. Brian was the person over seeing my car this time and went over all the services done to my car and walk me out to my car. I never felt rushed as I asked questions and he was friendly and professional. The entire visit was about an hour! Thank you BMW of Louisville

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • dinan install

    I had contacted one other dealership to install my Dinan Performance Package and chose this one since they were first and the friendliest too. Co...


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    I had contacted one other dealership to install my Dinan Performance Package and chose this one since they were first and the friendliest too. Cody was the best. Easy to talk to and quite helpful. I made an appointment and although it took awhile longer than anticipated to install, I was happy. I looked under the hood and found the installation to be very professional. All the additional wiring was hidden and it looked as though nothing had been added. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mark L

    Edwin Thomas is an excellent service manager. He is professional, courteous, knowledgeable, and keeps me informed about the status of my vehicle.


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    Edwin Thomas is an excellent service manager. He is professional, courteous, knowledgeable, and keeps me informed about the status of my vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service

    Excellent service department. Very speedy. Thorough


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    Excellent service department. Very speedy. Thorough

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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