Rob Lambdin's University Dodge

"Mtsanchez04" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Leonidas5382@gmail.com When did businesses stop caring? Where did we lose sight that the key of running a successful business should begin and end with the importance of providing excellent customer service and showing your loyal customers that you value their business? That you are committed in helping. If there is someone with authority that still shares those values and can execute- please help us I am urging you to please step in and help deliver. We just want to move on! To recap: 8/3 -2019 Dodge Hellcat dropped for service for check engine light. Garage kept, immpeccable condition with only 31,029 miles. 8/23 -Dealer advised car had been repaired and was ready for pickup, $4900 out of pocket cost. From 8/3-8/23 No loaner was offered-wife was without car for 20 days impacting her work , impacting her ability to drop off our child at school etc. 8/23 same day-we move forward to sell. Made offer on NEW vehicle non refundable . 8/23 SAME day -check engine fires AGAIN. We Contact dealer- who ask us to bring vehicle again the next day 8/24 car gets dropped off again at Dealer per their request. When we arrive-We are informed that the mechanic who worked on our vehicle is attending a convention and will not return until monday. Apparently only mechanic that can work our car . This time the dealer provided a loaner but only after we left the dealership and after my first post here. We advised dealer that we had a non refundable deposit on a new vehicle and the importance of timely completion. 8/30 -dealer advised a new part would be needed-cost initally slated for another $4000 ish out of pocket- we settled at $2000. ETA of new part now 9/13. Reminded dealee again about our non refundable deposit on new vehicle. 9/8 -dealer advised part arrived and will be worked on 9/9. 9/12- dealer advised vehicle would be done by end of week. Reminding dealer again about our non refundable deposit. 9/18-dealer advised we need another pump ETA of pump to be received would be 9/19 (please note the first pump we replaced took 20 days this secons pump one day?) 9/20-dealer advised pump recvd. Car to begin being worked on 9/20 evening. 9/22- still no car or updates. Please note-we , the customers, have been calling for updates periodically versus the dealer being proactive with their communication which I would expect considering our vehicle has been in their shop going on 2 months on October 3.We even made a few attempts to reach a manager for help only to receive voicemails with no return calls. We have shared throughout this journey on several occassions the urgency of getting our vehicle repaired. We are out thousands of dollars between the snowball repairs, the non refundable deposit on a new vehicle we will lose due to their delays, the two car payments we have made for a vehicle that is not in our possession, not to mention the equity we are losing weekly on the sale of our vehicle. Now I ask - If tables were reversed is this really how you would want to be treated as a customer?. I have two business days left counting today 9/22 to obtain my successfully repaired vehicle so that we can sell and still close before we lose the deposit on the new vehicle.

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Guy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership and to the President of Sales.

Have called in 3 times to find out where my official Tag Plate is. Always told they will look into it. Never heard back each time. I am now driving my truck on expired temporary paper tags. When do the lies stop. Extremely poor customer care and follow up!

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

"Agentpenausrb" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Thank you for bringing this to our attention. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Great to see you back with us again!