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Reviews

Average Ratings

4.6
281 lifetime reviews. Includes reviews of Criswell Nissan from DealerRater.com
  • Tech Mike Rojas is awesome!
    May 16, 2017

    I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands an...


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    I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and most importantly cares. I told him years ago I will go where he goes. I don't let just anyone work on my 2008 Rogue. I was also very pleased with the service advisor, Huyen Vuong. He was helpful and straightforward.

    Does recommend this dealer
    Came in for service or repair

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  • Another greatt experience at Criswell
    May 12, 2017

    Great experience from initial online contact with sales through finance to delivery. This was our second vehicle purchased at Criswell, and we wil...


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    Great experience from initial online contact with sales through finance to delivery. This was our second vehicle purchased at Criswell, and we will be back. Thanks Cesar, Jason, Krystie, and Mike!

    Does recommend this dealer

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  • Will recommend them any time of the day
    April 29, 2017

    This review is way overdue, but I guess better late than never. So this was my family's fourth (4th) purchase from Criswell Nissan in last 6 years...


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    This review is way overdue, but I guess better late than never. So this was my family's fourth (4th) purchase from Criswell Nissan in last 6 years. I have purchased my first vehicle from these guys in 2011, then again a vehicle for my sister in 2012, for my brother in 2013, and now for my other sister in 2017. And each and every time Criswell Nissan gave me the best price in the 50 miles radius. Chris, our sales person, made every effort to give us the best price he possibly could for the vehicle and for our trade-in. I won???t have any problem in saying that his sales approach was truly pressure free. He didn???t try to give us that "let me check with manager" line, or try to up-sale us any extras that we didn???t need. Either he understood that pressuring customer doesn???t always work, or maybe he thought that we won???t be interested in anything beyond what we were there for. But either way, I will have to say that my buying experience with Criswell was as good as it was in 2011, when I made my first purchase. As I mentioned in my title, I will recommend these guys, and Chris in particular, to anyone in my friend and family circle that is looking for a new car. For the financing part, I think Krystie handled the transaction quite effectively and efficiently. As far as I can remember, it took us all about 2 hours from the time we entered the dealership till the time we drove out in the new vehicle. That 2-hour time frame does not include the test drive and initial bargaining because we test drove the vehicle a few days ago, and all the negotiating was done over the email prior to our arrival.

    Does recommend this dealer

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  • Love 'Em!
    April 28, 2017

    I bought a 2015 Nissan Rogue from Criswell, and the buying experience was just fantastic! I was looking for a "deal" at the end of the year, and t...


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    I bought a 2015 Nissan Rogue from Criswell, and the buying experience was just fantastic! I was looking for a "deal" at the end of the year, and they respected that and help me find one. Our salesperson, Chris, was excellent and showed us the cars we came into see without trying to push us into a higher price range. He also took note of our "must haves" and made sure we saw everything that might suit us. He got us max value for our trade in, and the paperwork was handled quickly and professionally. The finance people we just great to work with: professional, efficient, and friendly. Also, I've brought this vehicle in for maintenance 4 times now. The service team is great! Friendly, knowledgeable, patient, and easy to work with. The work is always done right and delivered on time for a reasonable price. Bottom line is that I love my car, the deal I got on it, and the service I have received ever since. Thank you, Criswell!

    Does recommend this dealer

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  • Another great buying experience at Criswell Auto
    April 24, 2017

    My last buying experience was excellent at Criswell Honda. This one, was for my wife at Criswell Nissan, and was wonderful as well. My wife had he...


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    My last buying experience was excellent at Criswell Honda. This one, was for my wife at Criswell Nissan, and was wonderful as well. My wife had her heart set on a Nissan Rogue and everyone was very polite & professional. David Son, the GM, was very hospitable and engaging. Roland was very accommodating and professional. Mike was very competent and efficient. Mike knew we were in a time crunch and had us out the door in the new Rogue pretty quickly. Great team & buying experience. After these last two buying experiences at Criswell Auto, it's now my family's dealership of choice. Sincere Thanks!

    Does recommend this dealer

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  • Worst Experience from a "business" as a business Owner
    March 21, 2017

    I went to Criswell Nissan of Germantown last month since it's close to my house to look for a very particular vehicle. The top of the line Armada ...


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    I went to Criswell Nissan of Germantown last month since it's close to my house to look for a very particular vehicle. The top of the line Armada Platinum parked on top of the hill, stock # N170045. I wanted this vehicle because of the tan leather interior. Since I came late Saturday night I have to wait for the finance check on Sunday or Monday. ISSUE 1: my income situation was unique but I had more than enough income to qualify for this $60K vehicle. Ceasar and the manager on that night never try to work with me. ISSUE 2: I tried to get in touch with Ceasar on two days afterwards, NEVER RETURNED MY CALL OR EMAIL. Doesn't even have the courtesy to say anything to me AFTER BLASTING MY CREDIT APPLICATION to everyone and anyone on the internet. SOLUTION: I went to HERB GORDON NISSAN in Silver Spring 3 days later and took home a brand new Armada Platinum with the same interior but different exterior. They were willing to work with me and I was willing to provide them anything they need with my unique financial situation and it worked out. CONCLUSION: I am looking to purchasing 3 more of the same Platinum Armada by mid this year for my business. It will DEFINITELY NOT be at Criswell. Apparently, the vehicle that I looked at is still sitting in their inventory till this day, GO FIGURES.

    Does not recommend this dealer

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  • fabulous experience!

    Everything was simply wonderful except the closing. I asked them to give me the BEST PRICE they could and when it was outside my parameters, I dec...


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    Everything was simply wonderful except the closing. I asked them to give me the BEST PRICE they could and when it was outside my parameters, I declined the offer. The next day they called with a much lower offer but I had already gone to another dealer and accepted their deal. Had they given the the second offer in the first place, I would have happily accepted. What about BEST PRICE didn't they understand?

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Amazing experience!
    March 2, 2017

    I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phe...


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    I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenomenal !

    Does recommend this dealer
    Came in for service or repair

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  • First visit
    February 24, 2017

    Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion.


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    Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion.

    Does recommend this dealer
    Came in for service or repair

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  • Honest, Quick, In and Out Process
    February 14, 2017

    My Spouse and I came and purchased a 2011 Nissan Altima from Rolland Yanez on Friday. He was very professional, honest, and upfront about everythi...

    Criswell Nissan

    Wow, thank you Angelique for your wonderfully detailed review! All of us here at Criswell Nissan are happy that we were able to provide you with a...


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    My Spouse and I came and purchased a 2011 Nissan Altima from Rolland Yanez on Friday. He was very professional, honest, and upfront about everything. He made us feel very comfortable, and made the transaction a breeze. Randy was also very kind and personable!! He was not intimidating or pushy, and that is what really sold us. Kristy in Finance was Awesome to work with. She made the "seal of the deal" very easy, and she made us smile and laugh all while doing it. Lets just say our next cars will come from here, and if I could do this all again, I would do it all the same! Thank you for your awesome work!!! I will pass our experience along!! Oh and lets not forget Angie, - She was soo knowledgeable when it came to explaining the break down of vehicles, and the mechanical work behind them!! Great personality and just easy to connect with!! And Susy helped to get me connected to all the right people without an issue!! She was kind and very willing to help!! Thank you all!!!

    Does recommend this dealer
    Criswell Nissan

    Wow, thank you Angelique for your wonderfully detailed review! All of us here at Criswell Nissan are happy that we were able to provide you with an exceptional sales experience, and getting you well acquainted with your new car. We hope you and your spouse enjoy your new Altima, and we look forward to serving you in the future!


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