Balise Ford of Wilbraham

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Reviews

Average Ratings

2.6
Average based on 12 reviews
  • Buying Experience

    My wife and I were looking for a new/used Ford fusion. Stopped at Balise Ford in Wilbraham to see what was available. Ending up purchasing a 2012 ...


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    My wife and I were looking for a new/used Ford fusion. Stopped at Balise Ford in Wilbraham to see what was available. Ending up purchasing a 2012 Ford Fusion. The buying experience was very relaxed and didn't feel pressured at all. The salesman Dean McKeever couldn't have been more helpful. Very easy going and knowledgeable. Would recommend him and the dealership again!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • took 3 times to fix my f-350 (Horrible)

    Use a different dealership, service is horrible. I am on second new truck bought both of them eastern ma. Balise would not match price, not even c...

    Dealer Response

    J, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, n...


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    Use a different dealership, service is horrible. I am on second new truck bought both of them eastern ma. Balise would not match price, not even close in price.

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    J, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. Please give us a call at (413) 858-6195 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.


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  • You get what you pay for

    I went an extra 45 minutes away to shop at Belise because I could save some money but it wasn't worth it. I was told I would get a second set of k...

    Dealer Response

    Matt, I am sorry to hear of your frustration regarding your new vehicle. We take customer feedback very seriously. Our General Manager will be rea...


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    I went an extra 45 minutes away to shop at Belise because I could save some money but it wasn't worth it. I was told I would get a second set of keys and never did. My driver seat didn't adjust when I bought it, they fixed it but the fix only lasted a couple weeks. I finally stopped getting responses from anyone so I talked to the GM who offered me 2 free oil changes, then he left out got fired and they told me, yeah he offered that to a lot of people. So another person was going to look into resolving my issues but never returned any of my calls. Now I live with my car and will bring it elsewhere to resolve the issues.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Matt, I am sorry to hear of your frustration regarding your new vehicle. We take customer feedback very seriously. Our General Manager will be reaching out to you later this afternoon.


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  • extra long wait.

    I took my truck in to be inspected. I ended up waiting an hour for the inspection. No one informed me ahead of time that they had a commercial tru...


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    I took my truck in to be inspected. I ended up waiting an hour for the inspection. No one informed me ahead of time that they had a commercial truck ahead of me and that it would take longer. If they had, I would have come back at another time. Or gone someplace else. Customers should be made aware of wait times.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • They are a horrible company

    Worst car buying experience I've ever had. Once they got my down payment and papers signed everything came to a halt and the excuses started on wh...


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    Worst car buying experience I've ever had. Once they got my down payment and papers signed everything came to a halt and the excuses started on why I couldn't take delivery of the car yet. Also caught salesman in numerous lies and the sales manager. Don't go here.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Excellent Experience

    I purchased a 2014 vehicle from Dave Z at Balise Ford in Wilbraham, MA this week (April 16, 2014). I have to say this has been just about the best...


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    I purchased a 2014 vehicle from Dave Z at Balise Ford in Wilbraham, MA this week (April 16, 2014). I have to say this has been just about the best car buying experience I have experienced. I talked to Dave on the phone before I visited the store. He knew what I was looking for and had several options waiting for me to look at and drive when I arrived at the dealership. He kept me informed every step of the process. I was extremely impressed with how quickly the paperwork process took place. I will definitely be returning to Balise Ford in Wilbraham and I will definitely be doing all of my future car buying with Dave Z. His professionalism and expertise are unbelievable.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great customer service!Cars are priced to sell!!!

    My husband and I just bought a 2012 Toyota Yaris from Balise Ford of Wilbraham. Carol our sales person was very friendly and laid back. The show r...


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    My husband and I just bought a 2012 Toyota Yaris from Balise Ford of Wilbraham. Carol our sales person was very friendly and laid back. The show room was beautiful and the facility was very clean. Balise Ford prices their cars to sell, so their is no haggling because their prices are very fair. My husband and I were able to take the car home the same day we bought it which was great. We had been to a few other dealerships and had very negative experiences, so this was very refreshing to have people be very friendly and respectful. I would recommend Balise Ford to anyone whose is looking to be treated with respect and to have a very smooth transaction! Also, I would recommend Carol as your sales person, she was wonderful!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • dont go here

    Wanted to test drive a used Hyundai Sonata called them up & they said to come on down. I got halfway to the dealership (45 minutes away from where...


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    Wanted to test drive a used Hyundai Sonata called them up & they said to come on down. I got halfway to the dealership (45 minutes away from where I live) and they called to tell me the car sold 2 DAYS AGO! very unprofessional. will not buy a car from here ever.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • wouldnt give them 1 star

    Bought 2012 F350 from out of state was told truck would be delivered in 2 weeks but after they got my down payment things came to a halt is going ...


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    Bought 2012 F350 from out of state was told truck would be delivered in 2 weeks but after they got my down payment things came to a halt is going on 4 weeks now and truck is suppose to be delivered this week ( not holding my breath ) do not waste your time

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • What a joke

    I bought a 2012 Ford F350 from out of state they said the truck delivered to my door in 2 weeks after they got my down payment on the truck things...


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    I bought a 2012 Ford F350 from out of state they said the truck delivered to my door in 2 weeks after they got my down payment on the truck things came to a halt has been going on 4 weeks now and finally am suppose to get the truck delivered this week ( not holding my breath ) they said took a while to get ahold of the trucking company funny thing I did a search for trucking companies and they were calling like mad to get my business. My opinion do not deal with them

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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