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Reviews

Average Ratings

5.0
19 lifetime reviews.
  • Love my car

    I have been shopping for a used Mazda6 for a couple months and couldn't find the exact car I wanted but have been checking out the websites almost...


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    I have been shopping for a used Mazda6 for a couple months and couldn't find the exact car I wanted but have been checking out the websites almost everyday. I saw the one I wanted at Balise Mazda and sent in an email and they called me and I went in that night after work. I liked how upfront they were during the whole process. Not a lot of back and forth and the price they posted online was the same price I was quoted in the showroom. Nothing like my last car purchase from a different dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 6 found this review helpful. Did you?

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  • Happy CX5 owner

    This is only the third car I have ever purchased and it was the easiest so far. They didn't play any back and forth games and quoted me the same ...

    Dealer Response

    Thanks for the great feedback! We are happy to hear that you had a positive car buying experience with us at Balise Mazda! Enjoy your new CX-5 and...


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    This is only the third car I have ever purchased and it was the easiest so far. They didn't play any back and forth games and quoted me the same price on the website. I'm very happy with my new CX5 and the dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great feedback! We are happy to hear that you had a positive car buying experience with us at Balise Mazda! Enjoy your new CX-5 and we look forward to seeing you for your first service!


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  • I got a great deal!!

    I got my new Mazda3 on Friday and I'm so excited. They made it easy for me and didn't waste my time. I leased and the deal was great and the tra...

    Dealer Response

    Thank you for the review! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share your ...


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    I got my new Mazda3 on Friday and I'm so excited. They made it easy for me and didn't waste my time. I leased and the deal was great and the trade in only old car was even more then I expected. Everything was good all the way around.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share your feedback with the Balise Mazda team. We hope to see you again soon!


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  • Good place to buy a car

    I purchased my first new car (Mazda CX-5) a couple weeks ago and the sales lady made it very easy. She was very patient with me and made me feel c...


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    I purchased my first new car (Mazda CX-5) a couple weeks ago and the sales lady made it very easy. She was very patient with me and made me feel comfortable through the entire process. As a female, I was happy to have a female salesperson. I kinda felt like some of the men salespeople were talking down to me at the other dealerships. I'm thrilled with my first new car and happy I purchased from Balise.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Nice people and good deal

    I purchased my car from Balise Mazda a few months ago and had a really good experience...Yesterday I used the service department for the first tim...


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    I purchased my car from Balise Mazda a few months ago and had a really good experience...Yesterday I used the service department for the first time and it was a good experience also. Prices are good and the service people didn't try to sell me anything other than what I wanted. An oil change and tire rotation. I've never been a big fan of dealers but so far this one is pretty good.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • We have 2 Mazdas Now!

    My husband and I bought our first Mazda from Ashley P. in 2011 and had a great experience. The whole dealership environment is friendly and helpfu...


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    My husband and I bought our first Mazda from Ashley P. in 2011 and had a great experience. The whole dealership environment is friendly and helpful- not pushy but informative. Ashley really knew her product and was able to find just the right car for us. Their service department has also been very consistent and scheduling has been easy. In 2013 we returned and purchased a CX-5 from Ashley. She remembered us and was a sales professional. Every question and concern was addressed and she again found us just the right car. Service has continued to be excellent. We are very happy with our experience at Balise Mazda.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic Customer Service

    In my search for a new car, I put out some quote requests; one of which was for a 2014 Mazda 3. Immediately Ashley Pingree from Balise Mazda in We...


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    In my search for a new car, I put out some quote requests; one of which was for a 2014 Mazda 3. Immediately Ashley Pingree from Balise Mazda in West Springfield, MA got back to me via e-mail. (Which I appreciated. Throughout the search process I got a lot of immediate phone calls from other dealerships which put a lot more unwanted pressure on me as the buyer.) It was clear that I wasn't getting stock e-mail, which was the case for most other places. This email from Ashley was personalized, specifically relating to my personal situation. I was never pressured, I was given plenty of options to choose from, and Ashley always worked around my schedule. When we came in for our scheduled appointment she let us take our time picking out the exact car we wanted to test drive. Even though it was a busy night there, she took time to go on three separate test drives and never once did I feel rushed. Even when I mentioned that I was getting hungry she offered to have us take the next test drive car on our own to go grab dinner and come back whenever we were ready. It was raining out most of the evening so she would always go out to get the car and drive it up to the front for us so that we wouldn't have to get wet. All in all, it was a wonderful experience. It felt more like shopping for a car with a friend than a salesperson who was trying to make a sale. Ashley clearly loves what she does and takes a lot of pride in helping people find the right car from them. Shopping for a car with Ashley's help was without question one of the stand out experiences that I've had in the last three car buying processes that I've been a part of. I absolutely recommend specifically asking for her when shopping for your next Mazda. Though it definitely seemed that everyone at Balise Mazda in West Springfield was very pleasant and great to work with, turning what can sometimes be a stressful process into an enjoyable one!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    Saw a Mazda Miata online at this dealer, stopped to see it, tested it and bought it without any problems whatsoever. The sales person, Ashley was ...


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    Saw a Mazda Miata online at this dealer, stopped to see it, tested it and bought it without any problems whatsoever. The sales person, Ashley was excellent and helpful, any questioned I had, she looked for the answer and responded immediately, no pushing for the sale, just professional and helpful. Brenden, the finance manager was very helpful too and didn't try to push anything that I didn't need. Hector in parts and Ian in service were fantastic too. While they prepared my car for delivery, Ron drove me to where I work, great guy too. Ask him to play his karaoke for you. I love my car and these folks made buying it a breeze. I will certainly look at their inventory first next time I am looking for a car. Thank you all!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Upfront experience

    I got a new CX-5 after comparing small suv's for a couple months. Most of them seemed about the same but the Mazda was a little nicer to drive. A ...

    Dealer Response

    Thank you very much for your business!! We look forward to helping you with all your automotive needs in the future.


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    I got a new CX-5 after comparing small suv's for a couple months. Most of them seemed about the same but the Mazda was a little nicer to drive. A big part of the decision was the sales person and dealership. Compared to others I visited they weren't pushy and the salesperson could actually answer my questions. Everything was upfront and straight forward. The dealership experience really made a difference in my car shopping experience. What a positive refreshing change..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your business!! We look forward to helping you with all your automotive needs in the future.


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  • Such a great experience!

    Ashley Pingree was our salesperson and she was wonderful! She made everything with the purchade so easy and comfortable. I will definitely buy a c...

    Dealer Response

    We are very happy your experience was easy. Thank you very much for your positive review. Ashley looks forward to helping you again in the future.


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    Ashley Pingree was our salesperson and she was wonderful! She made everything with the purchade so easy and comfortable. I will definitely buy a car from there again! :)

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very happy your experience was easy. Thank you very much for your positive review. Ashley looks forward to helping you again in the future.


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