Culver City Honda

Reviews

4.0 out of 5 4.0
47 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 10, 2018

    Long, but wonderful time at Culver City Honda. The process could be a bit shorter, but everyone was pleasant and kind. They seem like the all enjoy their... work

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We love you Kazeem :) Happy Honda Days

  • 1.0 out of 5
    November 24, 2018

    Worst dealership ever. They start the conversation off by telling you they don’t want to waste their time negotiating. They’ll send you quotes... online that they don’t honor. They’ll outright lie to you and claim certain accessories are pre-installed and It’s not until hours later they miraculously find a car that doesn’t have pre-installed accessories. What’s ridiculous is that when we went back to Meet with the business manager, he said none of the vehicles come with pre-installed gps and that’s merely an option that are available to customers. Do not recommend. There are other dealerships who will give you a fair price and work with you to find the right car for you.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am deeply sorry to hear the experience you had at our dealership. We are always here to help if you would like us to. We are only here for you .

  • February 5, 2018

    As a first time buyer, I had a very good experience at Culver City Honda. Abel was great, he showed me everything about the car. He even waited for me... after financing to congratulate me. Paul was awsome! I got scared at the last minute, and he talked me through it. (I hope he didn't catch my cold!) Thanks guys for everything!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Courtney for your awesome review :)

  • 1.0 out of 5
    November 12, 2018

    The parts and service department is a crappy one. I waited three months for a repair to be done. The part arrived still no staff could take charge of making... my appointment. Jeremy from the service department was the only one that knew what he was doing. Everyone else from the parts department to the managers were all irresponsible and couldn't handle a simple issue such figuring out if my parts had arrived, make my appointment to install the part. All they did was kept taking my number down and never calling me back. This has taken me three months and still counting. So frustrating.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Celestine Please give us a call we would love to assist you . I can be reached at 424 298-6789 Monday -Friday from 8am -2pm .

  • 1.0 out of 5
    October 30, 2018

    Don’t get any assistance from Mr.Avila! “Mr.Avila offered Gap insurance for one price then the contract had a price with an increase of... 60%. He refused to accept a cash payment for the insurance. And Refused to make a New Contract! What happened to Great Customer Service? Answering questions and resolving any concerns. I would not recommend Culver City Honda to anyone! I was at the dealer for over five hours. I was exhausted, I walked in knowing what I wanted. The Only positive experience was with the salesman he was exceptional. The trouble began in Financing Dept. Mr.Avila doesn’t give a the dealer good representation. He’s Dishonest and a Liar, who only cares about he’s profit and bonus! Honda needs to hire Honest personal that reflects a good image of themselves.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am so sorry the hear your experience at Culver City Honda was not the best and I feel completely hurt to know your concerns were not address. I woul...d love to invite you back to the dealer to take a look at your contract to see how we could better assist you . We feel you are very important to us and we want to do everything we can to make things right . unfortunately we can not go over your contact over the phone , we would have to setup an appointment to meet in person . All of our Sales Managers are here to serve and help you and to make this a great experience .

  • 1.0 out of 5
    June 12, 2018

    In January 2017 purchased a CPO 2015 accord from Culver City Honda. At the time of purchase I was shown a clean carfax and given a checklist of of the... CPO inspection. I decided to purchase the car. I no longer need the car and have visited several non honda dealerships to sell the car. In their inspections they found missing vin tags, possible frame damage, overspray relating to possible repairs and showed me a car fax with accident damage. I purchased a carfax of my own and saw that 6 months after I bought the car the damage was reported. Based on the vehicle history I believe Culver City Honda was aware of the damage and failed to disclose it. Also when it comes to the checklist of items for the CPO inspection several items were checked off that I were not done. The car left the lot with a large dent that was repaired by the dealership when I brought it up. But they didn't delete the previous owners information from the vehicle and they checked off that the vin tags were on the B pillar which they are not. I would stay away at all costs and if the car you love is there at least have an independant shop inspect it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I am so sorry the hear your experience at Culver City Honda was not the best and I feel completely hurt to know your concerns were not address. I woul...d love to invite you back to the dealer to take a look at your contract to see how we could better assist you . We feel you are very important to us and we want to do everything we can to make things right . we would like to setup an appointment to meet in person . All of our Sales Managers are here to serve and help you and to make this a great experience .

  • 1.0 out of 5
    May 11, 2018

    Was promised one thing over the phone. As soon as I arrived everything changed. DO NOT GO TO THIS PLACE!!! If you want to waste your time and be lied to... this is the best place to go, otherwise STAY AWAY!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Ron I am so sorry for the inconvenience , I would love to get further information so that I am able to better assist you . Please call me at 4...24 298-6789 . I am in the office Monday - Friday from 8am -2pm .

  • 5.0 out of 5
    March 18, 2018

    Vivian made buying a car enjoyable and hassle-free! I visited this dealership a few weeks before to test drive and Vivian was patient and kindly showed... me a few models without pressuring me to decide.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello HT Thank you so much for your great review :)

  • 5.0 out of 5
    February 19, 2018

    Decided to give Culver City Honda a try and asked specifically for Malika because of the great reviews she has on Yelp The reviews are right. Highly recommend... Sailyn and Malika of Culver City Honda. No hard sell just excellent service. We live 120 miles round trip from this dealership but it was worth the drive as they honored the price quoted without the switch and bait as well as getting us the color combination we wanted. We do have to come back to get the wheel locks install and Sailyn took very good care of us again. We still have to come back for a second time for our other set of key. And this is the only complain I have. But I am not taking a star out of Malika’s and Sailyn’s as I understand that this is something outside of their control. And we know that Sailyn and Malika will take care of this. Brandon G of Finance is also great. Took time answering all questions. Never felt rushed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review !!!

  • 1.0 out of 5
    November 7, 2017

    Customer service did not answer my questions regardless of how many times I had relayed the question. They were ignorant from the start. I don't want... to be put on hold just simply to have my name and number taken down. Poor customer service.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are sorry to hear that we did not meet your expectations when you visited our dealership, Cal. We will share your feedback with our team so that we... can work toward our goal of continual improvement, and we hope to have the opportunity to change your mind in the future.

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