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Reviews

Average Ratings

3.9
197 lifetime reviews.
  • Above and Beyond Customer Service

    I would recommend Tommy Perry to anyone that is looking to purchase a car. He made the impossible happen and got me into a car that I absolutely ...

    Dealer Response

    Thank you for your review of Cook Auto Trisha. Glad to see Tommy took great care of you!


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    I would recommend Tommy Perry to anyone that is looking to purchase a car. He made the impossible happen and got me into a car that I absolutely love. I had certain demands and he was able to meet them. He was very courteous and professional. Tommy was able to get me everything I wanted. He had me in and out in a timely manner. This was the fastest and easiest vehicle purchase I have ever done. His knowledge and patience is amazing. I highly recommend speaking to him if you are in the market to purchase a vehicle. He will make sure all of your questions are answered and you get the vehicle you want. GO SEE TOMMY!!!! You will not regret it. Run... Don't walk to Cook's for great one of a kind customer service!!!! Tommy is amazing!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your review of Cook Auto Trisha. Glad to see Tommy took great care of you!


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  • Awesome customer service.

    Shawn was a great help. Contacted about a situation I was in and they helped me out perfectly. I am very satisfied with my purchase and I would re...


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    Shawn was a great help. Contacted about a situation I was in and they helped me out perfectly. I am very satisfied with my purchase and I would recommend customers there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good buy, Shawn took great carry of us.

    Shawn took great care of us. Attention to detail and found the right vehicle for me. Show be me how to work all the new option the Ram had to of...


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    Shawn took great care of us. Attention to detail and found the right vehicle for me. Show be me how to work all the new option the Ram had to offer us. The right color to.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Jimmy j

    Awesome dealership, salesman Chris was great, went to 3 dealership before coming gere, Chris and Tommy were able to get me the financing and payme...


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    Awesome dealership, salesman Chris was great, went to 3 dealership before coming gere, Chris and Tommy were able to get me the financing and payments i needed, no pressure just honest good service

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very friendly and responsive!

    I had some questions about a truck they had for sale, they got back to me right away and answered it in a timely manner!


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    I had some questions about a truck they had for sale, they got back to me right away and answered it in a timely manner!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • gibw340

    Totally satisfied with buying experience- sales person Shawn, sales manager, and especially the finance guy Shuan.


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    Totally satisfied with buying experience- sales person Shawn, sales manager, and especially the finance guy Shuan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New car

    I will never buy another car from cook in Aberdeen .never .they tell you things that are not true

    Dealer Response

    Sandra, Thank you for the reply and thank you for stopping back in to get clarification on your purchase. If we can help further, please let us ...


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    I will never buy another car from cook in Aberdeen .never .they tell you things that are not true

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandra, Thank you for the reply and thank you for stopping back in to get clarification on your purchase. If we can help further, please let us know.


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  • Absolutely Positively Amazingly Awesome Dealership

    I had been to 5 different dealerships in Delaware and none of them wanted to help me get out of my car that I was unhappy with, didn't fit the nee...

    Dealer Response

    Mr. Raughley thank you so much for taking the time to review Cook Auto. We greatly appreciate your 5 star review and are thrilled that we exceeded...


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    I had been to 5 different dealerships in Delaware and none of them wanted to help me get out of my car that I was unhappy with, didn't fit the needs of my family anymore and had negative equity in. I looked on cars.com and found CookAuto, they had a Dodge Journey that was exactly the car I needed so I reached out to them and received a call from them within about 5 minutes to set up a time to look at the vehicle. I explained that I had negative equity in my car and they assured me that they could help me. The next I went to the dealer, obviously a little nervous cause I didn't feel as if a deal could be made, but I was willing to check it out and try not to get my hopes up. Shawn Monroe greeted me as soon as I walked through the door, he was very upfront about the rebates on the Journey but assured me that they would sit down and run the numbers and take care of me. Within an hour they had evaluated my car, got my payoff and came to me with a payment that was very comfortable for me. Obviously it was more than the car I already had but that was to be expected. They even gave me the extended warranty and gap protection for only $50 more a month than I was already paying on my other car. Now I have a beautiful new 2016 Dodge Journey that my whole family can fit in and love. Thank you so much to Shawn Monroe and the entire team at CookAuto for making my car buying experience the best I've ever had. Thank you all so very much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr. Raughley thank you so much for taking the time to review Cook Auto. We greatly appreciate your 5 star review and are thrilled that we exceeded your expectations and were able to get you into a car that you and your family can enjoy.


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  • Had a very bad experience

    I was sold a car with a lean on it, wanted to resale the car at carmax and they discovered through carfax that the car still hard a lean from the ...

    Dealer Response

    Adam I am sorry to hear about your recent experience. I am the customer retention specialist here- please reach out to me via email at cookautomar...


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    I was sold a car with a lean on it, wanted to resale the car at carmax and they discovered through carfax that the car still hard a lean from the previous owner. Called to resolve the issue and was rudely turned down by the dealership. Secondly, i have been trying to cancel the warranty they sold to for over two months without any sucsess .

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Adam I am sorry to hear about your recent experience. I am the customer retention specialist here- please reach out to me via email at cookautomarketing@gmail.com so I can help you with the warranty cancellation and any other issues you are still experiencing.


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  • Rock On Service Department! to Sean the Manager

    Good Job guys! I have taken my Mazda to two other dealers who only frustrated me by getting upset with me for having an ongoing issue with my new ...

    Dealer Response

    Thank you for taking the time to write a review about our Cook Mazda Service Department. I have shared your kind words with our Service Manager Se...


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    Good Job guys! I have taken my Mazda to two other dealers who only frustrated me by getting upset with me for having an ongoing issue with my new car. I was treated so nice! Even if they couldn't fix the issue, I think everyone just wants to be treated nice when they pay money for something. This saved me from dis-liking Mazda. Thanks Everybody!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review about our Cook Mazda Service Department. I have shared your kind words with our Service Manager Sean O'Hara. We hope we will continue to see you at Cook Auto!


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