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Reviews

Average Ratings

4.2
Average based on 190 reviews
  • Fantastic Sales Person

    Shawn Monroe helped us with the purchase of our vehicle. Shawn could not have been any more helpful. He was very kind, courteous and polite and as...

    Dealer Response

    Thank you so much for taking the time to write a review of Cook Auto. I have shared your kind words with Shawn Monroe and his entire management te...


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    Shawn Monroe helped us with the purchase of our vehicle. Shawn could not have been any more helpful. He was very kind, courteous and polite and asked lots of questions about exactly what we wanted. We are extremely pleased with this experience!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write a review of Cook Auto. I have shared your kind words with Shawn Monroe and his entire management team. If you should have any issues or concerns in the future please email me directly at cookautomarketing@gmail.com


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  • Absolutely Positively Amazingly Awesome Dealership

    I had been to 5 different dealerships in Delaware and none of them wanted to help me get out of my car that I was unhappy with, didn't fit the nee...

    Dealer Response

    Mr. Raughley thank you so much for taking the time to review Cook Auto. We greatly appreciate your 5 star review and are thrilled that we exceeded...


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    I had been to 5 different dealerships in Delaware and none of them wanted to help me get out of my car that I was unhappy with, didn't fit the needs of my family anymore and had negative equity in. I looked on cars.com and found CookAuto, they had a Dodge Journey that was exactly the car I needed so I reached out to them and received a call from them within about 5 minutes to set up a time to look at the vehicle. I explained that I had negative equity in my car and they assured me that they could help me. The next I went to the dealer, obviously a little nervous cause I didn't feel as if a deal could be made, but I was willing to check it out and try not to get my hopes up. Shawn Monroe greeted me as soon as I walked through the door, he was very upfront about the rebates on the Journey but assured me that they would sit down and run the numbers and take care of me. Within an hour they had evaluated my car, got my payoff and came to me with a payment that was very comfortable for me. Obviously it was more than the car I already had but that was to be expected. They even gave me the extended warranty and gap protection for only $50 more a month than I was already paying on my other car. Now I have a beautiful new 2016 Dodge Journey that my whole family can fit in and love. Thank you so much to Shawn Monroe and the entire team at CookAuto for making my car buying experience the best I've ever had. Thank you all so very much.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Raughley thank you so much for taking the time to review Cook Auto. We greatly appreciate your 5 star review and are thrilled that we exceeded your expectations and were able to get you into a car that you and your family can enjoy.


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  • Had a very bad experience

    I was sold a car with a lean on it, wanted to resale the car at carmax and they discovered through carfax that the car still hard a lean from the ...

    Dealer Response

    Adam I am sorry to hear about your recent experience. I am the customer retention specialist here- please reach out to me via email at cookautomar...


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    I was sold a car with a lean on it, wanted to resale the car at carmax and they discovered through carfax that the car still hard a lean from the previous owner. Called to resolve the issue and was rudely turned down by the dealership. Secondly, i have been trying to cancel the warranty they sold to for over two months without any sucsess .

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Adam I am sorry to hear about your recent experience. I am the customer retention specialist here- please reach out to me via email at cookautomarketing@gmail.com so I can help you with the warranty cancellation and any other issues you are still experiencing.


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  • Rock On Service Department! to Sean the Manager

    Good Job guys! I have taken my Mazda to two other dealers who only frustrated me by getting upset with me for having an ongoing issue with my new ...

    Dealer Response

    Thank you for taking the time to write a review about our Cook Mazda Service Department. I have shared your kind words with our Service Manager Se...


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    Good Job guys! I have taken my Mazda to two other dealers who only frustrated me by getting upset with me for having an ongoing issue with my new car. I was treated so nice! Even if they couldn't fix the issue, I think everyone just wants to be treated nice when they pay money for something. This saved me from dis-liking Mazda. Thanks Everybody!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review about our Cook Mazda Service Department. I have shared your kind words with our Service Manager Sean O'Hara. We hope we will continue to see you at Cook Auto!


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  • Can I buy a car please?

    They have a car on their lot I'm very interested in buying but no one seems to want to sell it to us as I haven't gotten a call back or my emails ...

    Dealer Response

    Sandy I apologize for our lack of communication. I reached out to you via phone call and email. I hope we are able to change your review to a 5.0 ...


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    They have a car on their lot I'm very interested in buying but no one seems to want to sell it to us as I haven't gotten a call back or my emails responded to in a week. Bummer, they actually have the car we want with all the features we want.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandy I apologize for our lack of communication. I reached out to you via phone call and email. I hope we are able to change your review to a 5.0 soon!


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  • Satisfied customer

    Pretty much bought my Durango over the phone. Stood behind their word. Was hesitant to go back after a bad experience a couple years back, but thi...

    Dealer Response

    Thank you for your review of Cook Auto. I am happy to hear we were able to get you back to our dealership and we changed your past opinion. Please...


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    Pretty much bought my Durango over the phone. Stood behind their word. Was hesitant to go back after a bad experience a couple years back, but things have changed for the better.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review of Cook Auto. I am happy to hear we were able to get you back to our dealership and we changed your past opinion. Please keep my email handy in case you have any questions or concerns in the future. cookautomarketing@gmail.com


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  • Good People, No Haggle Pricing.

    Overall Good experience. I did not feel pressured or steered towards another vehicle or alternative financing. All negotiations were done online a...

    Dealer Response

    Thank you for taking the time to review Cook Auto. We appreciate the time you took to share your experience and I am thrilled you were pleased.


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    Overall Good experience. I did not feel pressured or steered towards another vehicle or alternative financing. All negotiations were done online and quickly. Upon arrival all paperwork was ready. Was not given the price on their internet site but was still favorable and lower than all other offers.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review Cook Auto. We appreciate the time you took to share your experience and I am thrilled you were pleased.


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  • best sales reps

    went into look at some cars we test drove a few and we picked on we wanted to buy after talking to the banks they couldnt get the car in our price...

    Dealer Response

    Katie thank you so much for taking time to write a review of Cook Auto. Your words have been shared with Christa and her management team. We are t...


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    went into look at some cars we test drove a few and we picked on we wanted to buy after talking to the banks they couldnt get the car in our price range, but christa went above and beyond to help us find a nice car with low miles that we could afford. I am beyond happy with the car we ended up with and couldnt have asked for a better person to work with.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Katie thank you so much for taking time to write a review of Cook Auto. Your words have been shared with Christa and her management team. We are thrilled she was able to help you and that you are happy with your purchase and experience. We look forward to seeing you in our service department when you take advantage of Cook Cares for Life!


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  • Fantastic Purchasing Experience

    Our salesperson, CHRISTA HAM, went above and beyond for us. First she dealt with me all day back and forth via email, then she dealt with my famil...

    Dealer Response

    Thank you so much for taking the time to write a review of Cook Auto. We appreciate it and I know Christa does too! I have shared your kind words ...


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    Our salesperson, CHRISTA HAM, went above and beyond for us. First she dealt with me all day back and forth via email, then she dealt with my family during the purchasing process. Anyone looking for a used car should definitely go to Cooks and ask for Christa. She's friendly, polite, and professional all at the same time. She worked with the manager to get us a great deal on a 2014 Town & Country that's loaded with all the bells and whistles. We couldn't be happier. If we're ever in the market for a used vehicle again, Cooks is where we'll go and Christa is who we'll ask for.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write a review of Cook Auto. We appreciate it and I know Christa does too! I have shared your kind words with Christa's management team. Please remember our referral program- $100 for any customer you send in that purchases a car. We hope to see you in our Service Department when you come in for your first oil change!


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  • Im in my new ride!!

    It was an amazing experience. The buying process was easy! The finance manager worked magic for me to get into my new car after a bumpy financial ...

    Dealer Response

    Thank you for taking the time to write a review of Cook Auto. We are pleased to hear that your experience was pleasant and that we exceeded your e...


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    It was an amazing experience. The buying process was easy! The finance manager worked magic for me to get into my new car after a bumpy financial ride over the past few years. The customer service was great. Thank You for everyones help!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review of Cook Auto. We are pleased to hear that your experience was pleasant and that we exceeded your expectations about pricing and financing. Cook Auto is happy to getting you on the road to a smoother financial ride!


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