Cook Chrysler Dodge Ram Hours
It is our mission to provide our customers with a shopping, buying, service and ownership experience that consistently s
atisfies each individual's needs and exceeds their expectations in a comfortable, supportive environment. Please call Tom Perry or Scott Simering the sales managers 410-272-1500 with any questions you may have. We look forward to speaking with you.
"An Hour Or Less From The Time You Say Yes - because car buying should not be an all day event!"
Wheel Alignment (4WD)
Fuel Injector Service
Read reviews that mention:
OVERALL A POSITIVE EXPERIENCE. COMMUNICATION COULD OF BEEN BETTER. SALESMAN WERE PLEASANT AND KNOWLEDGEABLE. THE COMMUNICATION BETWEEN EMPLOYEES COULD... OF BEEN BETTER BUT OVERALL I WOULD RECOMMEND.
Salesman was nice that the nicest thing I can say. Would not recommend it was so for the most horrible experience at a dealership I had When I visit the... vehicle I want was not on the lot they said it was at another location and someone was looking at it and they would let me know if it was still available this was a Saturday on Monday the salesman did call so I called him he said it was getting inspection two weeks later they got the parts and made the repair I went back to the dealership and got a test drive and then had to renegotiate the price which was more than I had first negotiated the salesman said they would make up for it with the interest rate then I waited for close to three hours for the finance guy to finish up then he told me that he could only find one bank to finance the van and to get a loan would need to buy a warranty and depending on what level would determine my interest rate with in a month I found a better rate after a couple attempt I got it touched with the finance guy to cancel the warranty and he told me I had to go back to the dealership to sign the cancellation paperwork he was not there when I arrived was told he should be there in a couple minutes 30 minutes later I signed the paperwork I waited for 3 to 6 weeks and no refund of the warranty I have been trying to calling and I have left voicemail and message with people for him to call and never get called back I try to use contact on the website and the only salespeople call me back and they cannot help 9/12/19 I have called and email left voice mail and left message and never get a call back form either Michael Simpson or the finance manager
I would recommend Tommy Perry to anyone that is looking to purchase a car. He made the impossible happen and got me into a car that I absolutely love.... I had certain demands and he was able to meet them. He was very courteous and professional. Tommy was able to get me everything I wanted. He had me in and out in a timely manner. This was the fastest and easiest vehicle purchase I have ever done. His knowledge and patience is amazing. I highly recommend speaking to him if you are in the market to purchase a vehicle. He will make sure all of your questions are answered and you get the vehicle you want. GO SEE TOMMY!!!! You will not regret it. Run... Don't walk to Cook's for great one of a kind customer service!!!! Tommy is amazing!!!!!
Thank you for your review of Cook Auto Trisha. Glad to see Tommy took great care of you!
I called late. (After leaving another dealer disappointed) Tiffany was cheerful, transparent, and efficient. The Manager Chuck, more than helpful, very... thorough in explaining everything. It was comfortable. When I agreed, made it back to finance, the finance manager “Imad” i believe....very upbeat, professional and even saved me money on warranty! Very helpful, professional and I definitely recommend!
Dealt with Cook family now 9 plus years they are awesome only dealer I trust with any of my cars or repairs the only dealership I would ever consider for... purchase and or repairs
Cook has always been a great service center. Appointments are easy to get. They never pressure you to do unnecessary work. They are fast and reliable.
Really great dealership. I get amazing customer service every time I am there! The workers are so helpful and work to get me the most bang for the buck!... Highly suggest this dealership to everyone!!
My salesman really took the time to understand what I was looking for. Great price and no games. I am going to recommend my entire family.
Called in requesting the advertised internet price on a new Challenger. Mike was very disrespectful. In a rude tone, he informed me that if I did not come... in that same night he would not give me the internet price. Jared refused to get back to me with information on the car. I hate writing bad reviews, but this was more than warranted.
Hi Anthony, thank you for your feedback. I'm very sorry for how we made you feel. While our intention was to communicate that the Manufacturer has s...tart and end dates for their incentives that prohibit our ability to guarantee pricing beyond certain dates, we were not successful in communicating that in a way that conveyed the value you bring as a potential customer of ours. We sincerely apologize for making you feel anything less than appreciated. I would welcome any opportunity to earn your confidence back. If I can do anything for you, please don't hesitate to contact me directly at 517-749-9453. Tony Gomez Chief Operations Officer Cook Automotive Group
Like I said not the best or the worst. Not flexible. I went for a specific vehicle. They will try to put you in something, but not what I wanted. Just... more feasible for them.