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Reviews

Average Ratings

1.0
133 lifetime reviews.
  • Pretty bad when a sales manager wont return emails

    I was referred to Tim Carter from the GM and reached out to him about a car that I wanted to purchase. Never heard back from him. Too bad - this w...

    Dealer Response

    Thank you for your feedback, it is extremely valuable to us. It is our goal to ensure that all of our customers are happy and satisfied. We are so...


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    I was referred to Tim Carter from the GM and reached out to him about a car that I wanted to purchase. Never heard back from him. Too bad - this would have been the 2nd car that I purchased from Jones but will take my business elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, it is extremely valuable to us. It is our goal to ensure that all of our customers are happy and satisfied. We are so sorry to learn that you had a less than perfect experience with our sales department. We apologize for the disconnect in communication - that disconnect is not normal from us. If you could kindly take a moment to share your feedback with us via email at feedback@jonesjunction.com, we would greatly appreciate it. This will allow the owners to work directly with you to make your situation right. Thank you again for your feedback and we look forward to turning things around.


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  • I'll never go back

    I e-mailed the sales person several times during the day about a car i was interested in. I made an appointment to test drive the car that day. I ...


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    I e-mailed the sales person several times during the day about a car i was interested in. I made an appointment to test drive the car that day. I arrived at the dealer but she never told me the car was not available. She never said she was sorry that she never called me. The old Bait and switch. Very unprofessional.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience, friendly staff

    Jorge and the team really took it upon themselves to help me find a car that fit into my budget but was also what I wanted. They were all very pat...

    Dealer Response

    Eva, I really appreciate the time it took for you to write this review. Jorge is a valued member of our team and it is great to hear that he was a...


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    Jorge and the team really took it upon themselves to help me find a car that fit into my budget but was also what I wanted. They were all very patient, understanding and friendly. I was very happy with my experience here. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Eva, I really appreciate the time it took for you to write this review. Jorge is a valued member of our team and it is great to hear that he was able to help you find the vehicle that satisfies your needs. Please continue to visit us whenever you have questions, and we will continue to provide great service. Warm Regards, Greg Ryland (gryland@jonesjunction.com) General Sales Manager


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  • Fantastic maintenance experience

    Darrick provided exceptional customer service! He performed and initial check of my wipers and tire treads right after greeting me. My maintenance...

    Dealer Response

    Anthony, we appreciate the time it took for you to write this review. I am happy to hear that Darrick was able to provide you with the outstanding...


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    Darrick provided exceptional customer service! He performed and initial check of my wipers and tire treads right after greeting me. My maintenance was performed very quickly and I was in and out during my lunch break. After Darrick walked me to my vehicle, he opened the hood and insured that all of my fluid caps were righted and the oil was satisfactory, even though I wasn't due for an oil change. I hope to have Darrick Buchanan as my advisor every time I come in!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, we appreciate the time it took for you to write this review. I am happy to hear that Darrick was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to contact us with any questions or concerns you might have. Best Regards, Greg Ryland (gryland@jonesjunction.com) General Sales Manager


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  • Top notch service

    Fast service, friendly service personnel, professional mechanics, informative service writers, very clean and up to date facilities. very easy to ...

    Dealer Response

    Troy, we appreciate the time it took for you to give us this feedback. We are completely dedicated to providing top quality service and we are ecs...


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    Fast service, friendly service personnel, professional mechanics, informative service writers, very clean and up to date facilities. very easy to get to for service needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Troy, we appreciate the time it took for you to give us this feedback. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Jones Junction Toyota, we value our customers and we look forward to seeing you on your next visit. Best Regards, Rudolf Schmidt (rschmidt@jonesjunction.com) Service Manager


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  • Great repair service

    Was kept informed on the status of my repair and vehicle appears to be fixed correctly after major work (frame recall Tacoma)

    Dealer Response

    Thank you for taking the time to write this great review. It is wonderful to hear that we were able to provide you with a great service experience...


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    Was kept informed on the status of my repair and vehicle appears to be fixed correctly after major work (frame recall Tacoma)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this great review. It is wonderful to hear that we were able to provide you with a great service experience. If you have any questions about the work that was done, please feel free to contact us. Best Regards, Rudolf Schmidt (rschmidt@jonesjunction.com) Service Manager


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  • Great customer service and facilities

    It was a wonderful experience from start to finish. We appreciate everything you did for us to make leasing a 2015 Toyota Corolla possible. We e...

    Dealer Response

    We appreciate the time it took for you to give us this feedback. Dave and Ray are completely dedicated to providing top quality service and we are...


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    It was a wonderful experience from start to finish. We appreciate everything you did for us to make leasing a 2015 Toyota Corolla possible. We enjoyed meeting and working with Dave and Ray. Looking forward to bringing our 2006 Toyota Rav 4 to Jones for service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the time it took for you to give us this feedback. Dave and Ray are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected their dedication. At Jones Junction Toyota, we value our customers and we look forward to seeing you on your next visit. Best Regards, Greg Ryland (gryland@jonesjunction.com) General Sales Manager


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  • Not the average Mechanic Shop experience

    Very friendly atmosphere, great staff with my satisfaction an obvious priority, overall comfortable waiting area, not the normal mechanic shop exp...

    Dealer Response

    Rona, thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Jones Junction Toyot...


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    Very friendly atmosphere, great staff with my satisfaction an obvious priority, overall comfortable waiting area, not the normal mechanic shop experience, discounts were given as the bill was adding up (greatly appreciated)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rona, thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Jones Junction Toyota team and we all strive to provide excellent service. If there is anything else that we can do to help you with regards to your vehicle, please feel free to contact us. Best Regards, Greg Ryland (gryland@jonesjunction.com) General Sales Manager


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  • Brits buying a car in the US!

    Chris Voekler provided an excellent service throughout and we would recommend his service to friends and family. Chip also provided great service ...

    Dealer Response

    Thank you so much for sharing your feedback with us, Stephen. Chris and Chip are dedicated to providing top quality service and we are ecstatic to...


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    Chris Voekler provided an excellent service throughout and we would recommend his service to friends and family. Chip also provided great service as we were in a unique position have recently moved from the UK.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your feedback with us, Stephen. Chris and Chip are dedicated to providing top quality service and we are ecstatic to hear that your experience reflected their dedication. At Jones Junction Toyota, we value our customers and we look forward to seeing you on your next visit. Best Regards, Greg Ryland (gryland@jonesjunction.com) General Sales Manager


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  • Great Service and Clean Facilies

    Everyone was very pleasant to deal with and the service department completed my car so there was very little waiting time.

    Dealer Response

    Thank you for the kind words, Marco. We are completely dedicated to providing top-quality service, and we are ecstatic to hear that your experienc...


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    Everyone was very pleasant to deal with and the service department completed my car so there was very little waiting time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words, Marco. We are completely dedicated to providing top-quality service, and we are ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jones Junction Toyota, we value our customers, and we look forward to seeing you on your next visit. Sincerely, Tara Keys (tkeys@jonesjunction.com) Service Manager


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