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Reviews

Average Ratings

4.7
52 lifetime reviews.
  • Frankel Acura

    I have purchased 2 Acuras from Frankel Acura and have always been treated like a king. The sales manager Ralph always takes great care of me, and ...


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    I have purchased 2 Acuras from Frankel Acura and have always been treated like a king. The sales manager Ralph always takes great care of me, and I will of course be buying my next Acura from Frankel hopefully sometime next year.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Greg Burnett made my day. Thank you!!

    I've never done a review before, but I wanted to make sure someone at Frankel knows the experience Greg provided me. I called into Frankel inquiri...

    Dealer Response

    Monica, we can't thank you enough for the amazing feedback and review. We're so thankful you took the time to tell us about your experience with ...


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    I've never done a review before, but I wanted to make sure someone at Frankel knows the experience Greg provided me. I called into Frankel inquiring about an MDX that unfortunately had been sold. I was getting ready to hang up, but then Greg asked me a few questions and suggested an alternative vehicle. I had my heart set on an Acura, but after hearing him out I decided to be open to the suggestion. The vehicle was a new trade in so there was little information online and no pictures. He went out and took pictures for me and sent them to my cell phone. He also provided me with the Carfax and service report. I had many questions. Fortunately, Greg gave me his cell number and morning or night he was always prompt at returning my messages. I decided I liked the car and especially Greg so I came in and took it for a test drive. I loved the car and I never once felt like I was being sold a car. Greg made me laugh and was helpful. He was never pushy and it seemed like he truly wanted me to be happy. I did not expect that from a used car salesman! Unfortunately, we had a minor hiccup with financing and I didn't think I was going to be able to get the car without putting money down :( I went home feeling uncertain, but Greg had remembered me talking about my fiance's junker we had sitting in the yard. He called me the next morning and asked if it ran. It did, so he told me to bring it in. They fine tuned the numbers and gave me more money than my junker was worth. They did everything they could to help get me into this car and it worked! Thank you guys so much. If anyone is looking for a vehicle I would suggest Frankel Acura and if you're lucky you'll get Greg to help. Thanks again Greg for the no-pressure experience, being down to earth, and actually following up!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Monica, we can't thank you enough for the amazing feedback and review. We're so thankful you took the time to tell us about your experience with Greg, and even more happy to hear that everything worked out well and you were able to find the perfect vehicle. We truly appreciate your compliments and kind words. If there's anything else we can do for you, please let us know. Thank you again.


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  • 2013 Acura Tl

    I came in to trade in my old Acura and Greg helped me. He made the whole experience nice and easy he was very helpful and sweet. I would definit...

    Dealer Response

    Thanks for the review Lisa! We're so happy that Greg helped you and could make the process nice and easy. Thanks for trading in your old Acura for...


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    I came in to trade in my old Acura and Greg helped me. He made the whole experience nice and easy he was very helpful and sweet. I would definitely deal with him again and recommend him to anyone. Thanks Greg!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review Lisa! We're so happy that Greg helped you and could make the process nice and easy. Thanks for trading in your old Acura for a new vehicle and we hope you like your new one! We'll see you again soon!


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  • 2014 MDX Purchase Made Easy

    Greg my salesman was awesome to deal with. He even bought me a keychain and gave me rides back and forth from my house when I purchased and when ...

    Dealer Response

    That is wonderful to hear, Alicia! We are so glad Greg was able to provide you with an exceptional experience here at Frankel Acura and we hope yo...


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    Greg my salesman was awesome to deal with. He even bought me a keychain and gave me rides back and forth from my house when I purchased and when a repair needed to be made.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    That is wonderful to hear, Alicia! We are so glad Greg was able to provide you with an exceptional experience here at Frankel Acura and we hope you are enjoying the car and the keychain!


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  • Analyst

    I was dreading go to a dealership to 'deal' with buying a car, but Greg at Frankel made it such a positive experience. I recall leaving after the ...

    Dealer Response

    Thank you for the great review and comments! We are glad that you chose Frankel Acura for your used vehicle purchase and are happy to hear that Gr...


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    I was dreading go to a dealership to 'deal' with buying a car, but Greg at Frankel made it such a positive experience. I recall leaving after the first visit thinking, hmmm that was harmless. I had even visited a different dealership, but came back to Frankel...no pressure, just kindness and knowledge. I was able to purchase the car of my choice for my birthday, without feeling pressured or haggled. Greg continued to provide outstanding customer service after my purchase...as I called with several questions that was always met with a speedy reply. I would definitely recommend Frankel... Thanks Greg B and Guy!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the great review and comments! We are glad that you chose Frankel Acura for your used vehicle purchase and are happy to hear that Greg was able to give you a great experience! We hope to see you back at the dealership again in the future!


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  • Pre-Owned purchase from Greg Burnett

    We purchased a used Honda Odyssey from Frankel Acura. We called ahead of time and Greg had our van ready to show when we arrived. Greg was very ...

    Dealer Response

    Doug, it is so great to hear about your time working with us! We are thrilled that Greg took such great care of you and your family and gave you t...


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    We purchased a used Honda Odyssey from Frankel Acura. We called ahead of time and Greg had our van ready to show when we arrived. Greg was very patient and respectful through the entire buying process. At one point we left to have lunch and talk it over. With absolutely no pressure from Greg, it left the decision completely in our hands. At no point since the purchase have I had second thoughts. The facility is exceptionally clean and comfortable. They even repaired some nicked interior plastic with great attention to detail. I have already recommended Greg and Frankel to a friend and will continue to do so.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Doug, it is so great to hear about your time working with us! We are thrilled that Greg took such great care of you and your family and gave you the best experience possible. Thanks for the great review, and stop back and see us again soon!


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  • Outstanding Customer Service

    Friendly staff who don't twist your arm to purchase a vehicle. They will let you know the vehicle's "out the door price" prior to sitting down wi...

    Dealer Response

    Thank you so much for both your business and your kind words, we truly appreciate it. We always strive to provide friendly and honest services and...


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    Friendly staff who don't twist your arm to purchase a vehicle. They will let you know the vehicle's "out the door price" prior to sitting down with the sales and finance manager. They will return your rental vehicle for you as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for both your business and your kind words, we truly appreciate it. We always strive to provide friendly and honest services and are glad to know your experience mirrored this. We take our customer feedback very seriously however and noticed your rating was for one-star. We want to make sure that you were fully satisfied with your experience, if there is anything that you felt we could have done better please contact our general manager, Ralph Rybicki, at 410- 666-5300 at your earliest convenience. Thank you and have a wonderful day.


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  • Great experience

    I inquired about a car online and received a call within 20 min from Ron Schneider. I went in the following day to check out a pre-owned MDX. I ha...

    Dealer Response

    This is wonderful to hear, Lauren! We are delighted that you had a fantastic and easy car buying experience working with Ron and the rest of the t...


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    I inquired about a car online and received a call within 20 min from Ron Schneider. I went in the following day to check out a pre-owned MDX. I had no intention of buying as I had no faith that I could actually get it. But Ron was great. He was kind , courteous , and knowledgeable and most importantly, not pushy! He immediately crunched numbers on my behalf, and he along with Guy and Dave got the deal done! I was only there for 3 hours, which is a HUGE plus in my book as I hate the car buying process. The longest part was transferring my stuff to the new car! I couldn't be more pleased with the staff and environment at Frankel!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    This is wonderful to hear, Lauren! We are delighted that you had a fantastic and easy car buying experience working with Ron and the rest of the team. Thank you for choosing Frankel Acura, and please let us know if we can help with anything else. Enjoy your new car!


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  • Pre-Owned Sales with Greg Burnett

    Greg helped make our car buying experience fantastic. He was courteous, honest, and extremely helpful. I am not a fan of the car buying process, a...

    Dealer Response

    Thank you for the kind words, Chris! We are glad you had a great time spent with us, and we can't wait to work with you again in the future!


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    Greg helped make our car buying experience fantastic. He was courteous, honest, and extremely helpful. I am not a fan of the car buying process, and he made it very easy and enjoyable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, Chris! We are glad you had a great time spent with us, and we can't wait to work with you again in the future!


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  • Buying a used Acura with Malcolm Freeman

    Malcolm was helpful, knowledgeable, easy to work with. The buying process was a little slow because of computer system problems. Trade-in was gr...

    Dealer Response

    We are thrilled to hear about your time not just with Frankel Acura, but with Malcolm as well! We appreciate you letting us know how we are doing,...


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    Malcolm was helpful, knowledgeable, easy to work with. The buying process was a little slow because of computer system problems. Trade-in was great. No pressure to buy additional features. All reasons to recommend this dealership. Next time we buy a car here, we will definitely look for Malcolm.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear about your time not just with Frankel Acura, but with Malcolm as well! We appreciate you letting us know how we are doing, and we hope you stop in again soon!


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