Thompson Chrysler Dodge Jeep Ram of Harford County

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Sales 9:00 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
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Reviews

4.3
120 lifetime reviews. Includes reviews of Thompson Chrysler Dodge Jeep Ram of Harford County from DealerRater.com
  • Finally Excellent Service!
    January 27, 2017

    After a bad experience with previous service manager(Dave) the new service manager Dan Patzwall is very friendly and caring. I brought my new 2016...

    Thompson Chrysler Jeep Dodge Ram

    Thank you for the positive review. We're glad everything worked out. We appreciate your continued business !!! Ron Filling General Manager


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    After a bad experience with previous service manager(Dave) the new service manager Dan Patzwall is very friendly and caring. I brought my new 2016 Jeep Rubicon Hardrock to set up an appointment to have a recall performed. Met with Amanda Ordos-service advisor. Very sincere person and scheduled my service the next day. When I brought my vehicle in I was greeted with a welcome and smile. This really shows individuals like Amanda and Dan Patzwell really care about their customers. My vehicle was completed early by Mike Kalendek. Vehicle was very clean and Amanda-service advisor once again Thanked me! John

    Does recommend this dealer
    Came in for service or repair
    Thompson Chrysler Jeep Dodge Ram

    Thank you for the positive review. We're glad everything worked out. We appreciate your continued business !!! Ron Filling General Manager


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  • A+++ Customer Service
    January 27, 2017

    I originally bought my 2014 Jeep Compass in November of 2013 from Tisha Felizzola, she was easy to work with, knowledgeable about the vehicles, an...


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    I originally bought my 2014 Jeep Compass in November of 2013 from Tisha Felizzola, she was easy to work with, knowledgeable about the vehicles, and extremely helpful. More recently, now January of 2017, I ran into some major issues with my Jeep, I took it to a private mechanic, hoping to save some money, WHAT A MISTAKE. After it breaking down three times from this mechanic, I knew I had to call the dealership. My first encounter was with Don and he started looking into my issue, he was extremely helpful and later that day I had the vehicle towed there. WOW, what an experience, while it was a process (my fault, not theirs, as the other mechanic had put some aftermarket parts on my car) Dan Patzwall, Service Manager, got personally involved in my vehicles issue. I believe after a month of not having my car, having it towed a total of 6 times, that the issue has been resolved thanks to the dealership. They also filled up my gas tank, washed my car and even found some extended warranties to cover costs. I will never take my vehicle elsewhere. AMAZING customer service, friendly and professional staff. THANK YOU DAN and DON, so very grateful for your help and guidance!!

    Does recommend this dealer
    Came in for service or repair

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  • Service Department Issues.
    December 22, 2016

    I purchased a 2015 Jeep Patriot, on February 2015, had to take it in for Radiator overheating in Nov 2016, a week later I get my Jeep back, drove ...


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    I purchased a 2015 Jeep Patriot, on February 2015, had to take it in for Radiator overheating in Nov 2016, a week later I get my Jeep back, drove it one day and it overheated again, it took a week before I could get the service dept to pick the Jeep up to be repaired, I live over 40 miles from the Dealership and did not want to risk driving the distance for fear of damaging the motor, my Jeep has been in there 3 weeks of have made many attempts to find out what is going on with my Jeep, the answers I have been given are, we are running tests, we are putting miles on it to see if it overheats, we may have to replace the whole coolant system, and at 8 thirty today Dec, 21, 2016 the Service Manager tells me someone is out test driving my Jeep, during the 3 weeks as of today I have left 3 messages with 3 different managers at Thompson Crysler Jeep and I still do not know when my Jeep will be repaired, I am very unhappy and need my Jeep. I also took it in twice for the breaks squeeking and was told it is a switch, but they will not replace the switch.

    Does not recommend this dealer
    Came in for service or repair

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About Our Dealership

Dealer on Cars.com since September 2016

Thompson Chrysler Dodge Jeep Ram is the Premier Automotive Dealership in Harford County. We are located right off of I-95 in Edgewood, MD and have been in business for over 80 years. Since the beginning our name has always stood for quality, value and customer satisfaction. We pride ourselves on continuing to adhere to the traditional values our company was built upon.

"Take It To Thompson! Where you don't just buy a car. You buy a company."