Reviews

Average Ratings

4.9
1313 lifetime reviews. Includes reviews of Gary Rome Hyundai from DealerRater.com
  • Great, friendly enviornment!!!!!

    I just bought a 2013 Hyundai Elantra from Gary Rome Hyundai, my sales associate was John Lennahn, LOVE LOVE LOVE him, not only was he very friendl...


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    I just bought a 2013 Hyundai Elantra from Gary Rome Hyundai, my sales associate was John Lennahn, LOVE LOVE LOVE him, not only was he very friendly and knowledgeable, but he was very down to earth and fun too which is a very welcoming feeling when your buying a car (no one wants the feel of a pushy car sales men). My first outstanding experience was, for me personally I hate white and silver cars, and the smoke grey Elantra my mother had looked at ended up selling that same night and all the was available at my price point the next day when my mother had went to tell John that I was interested in seeing was a white one, my mother had told John that I was very interested but that the white, she knew was a definite no go!!!! John asked my mother to give him a minute to see what he could do, and when he returned he told my mother he could have another smoke grey one at the lot by 4:00 which was perfect since I got out of work at 4 and would be at the lot by 4:30. To my surprise not only was the smoke grey Elantra there when I got there but John had also had the car running since it was a 90% day and he didn't want me to have to test drive a car that I would die in.... Kudos!! After my test drive I was still uncertain as to what vehicle to go with as I had looked at so many and the thing that pushed me into Gary Rome's direction was the fact that they did not push me AT ALL. I ended up meeting Gary Rome him self who was extremely helpful not only with my overall buying process but he also managed to get me into the car I wanted brand new at the price I wanted oh and did I mention that I have glaucoma and very very very light sensitive eyes which other wise has nothing to do with a car review except for the fact that the car I liked didn't have tint on the windows and Gary Rome had the tint put on for me (I would say for free due to the fact that I didn't see any added fees but I'm not that silly) I'm am sure that I paid for the tint some how somewhere but it was the simple fact that he and John went out of their way to get it done and all by the next day which was when I wanted to pick up my car. Oh and did I mention that John had to come and take the car to get the tint put on because the guys who usually do them things didn't come in until 10:30 only the appoint for the tint was at 9:30, and he also stayed, (or came back not sure) after 5:00 pm that night to be there to finish up the paperwork with me and go through every single button in the car with me step by step ( on his day off ) instead of passing me off to someone else. Everyone has different experiences I'm sure but mine at Gary Rome so far has been my best ever, so good that if the treatment carries over to the customer service and repairs should I ever need them, I don't think I will ever have to buy a car anywhere else when I am looking to upgrade again..... Hope this helps. Oh and my mother received a $$$$ 50.00 dollar check just for being the one to stop there and have me come in to look at a car... Great place great people and so far GREAT car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Welcome Home ......😎
    November 15, 2017

    I drive an average of 800 miles. My car needs Service frequently. I drive past two Hyundai dealers so I can go to Gary Rome Hyundai in Holyoke. ...


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    I drive an average of 800 miles. My car needs Service frequently. I drive past two Hyundai dealers so I can go to Gary Rome Hyundai in Holyoke. I bought my car there I have her serviced there! Every person and every business has a reputation some good, some not so much. Dealerships have the most difficult challenge in trying to portray a credible reputation...... Unless you???re Gary Rome Hyundai and they live it breathe it every day!!!! Why would I go somewhere else to buy my next car and to Service this one? I wouldn???t!!!

    Does recommend this dealer
    Came in for service or repair

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  • John Was Great
    November 14, 2017

    When my old car died on me expectantly, I was put in the unfortunate position of needing a new car without time to save and/or prepare for a new f...


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    When my old car died on me expectantly, I was put in the unfortunate position of needing a new car without time to save and/or prepare for a new financial obligation. Luckily for me, Gary and his salesman John were extremely helpful and accommodating. Thanks to their willingness to work with us, we're now proud owners of a 2017 Santa Fe. At no point throughout this process did my wife or I feel pressured to commit to anything we weren't ready for, and John was knowledgeable, helpful, and reassuring. I'd recommend Gary Rome to anyone feeling anxious about the stressful task of having to find a new car - they're pros every step of the way.

    Does recommend this dealer

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  • Customer satisfaction
    November 11, 2017

    Very good and a beautiful facility. Kristin was so courteous and attentive to our needs. She made a special effort to make sure we got the best ca...


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    Very good and a beautiful facility. Kristin was so courteous and attentive to our needs. She made a special effort to make sure we got the best car and deal for us. Thank you... Thank you ...Thank you!!

    Does recommend this dealer

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  • A Satisfied Customer
    November 10, 2017

    We recently purchased a Hyundai, was very satisfied with the service that we received. Our presence there was acknowledged, allowed to look aroun...


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    We recently purchased a Hyundai, was very satisfied with the service that we received. Our presence there was acknowledged, allowed to look around at the cars, and when we needed assistance get got it. The sales people were not pushy and allowed us to compare. I did not expect the sales people to be so helpful and understanding. They recognized that we were about to invest a lot into a vehicle and needed to compare and even change our minds if needed. Thank you Gary Rome Hyundai

    Does recommend this dealer

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  • Way to go Gary Rome Hyundai!!
    November 10, 2017

    Third car bought from this dealership. Very impressed with service department and will continue to encourage friends and family to check it out w...


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    Third car bought from this dealership. Very impressed with service department and will continue to encourage friends and family to check it out when purchasing new car. Patrick is my ???go-to??? guy and he???s always taken excellent care of me! Trustworthy and informative when he has to tell me of an expensive repair and in fact he is the one who encouraged me to consider buying a new/newer car because of the age and expense of my previous car. He should get the $50 referral fee!!!!

    Does recommend this dealer

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  • First time Gary Rome buyer
    November 10, 2017

    Very Good , I actually decided to try Gary Rome as opposed to going back to Lia in Connecticut which I had purchased my wife a Sonata two years ag...


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    Very Good , I actually decided to try Gary Rome as opposed to going back to Lia in Connecticut which I had purchased my wife a Sonata two years ago and helped my Daughter in law buy a Sonata last year. I was planning on leveraging that buyer relationship there but after dealing with you guys on my first stop I liked what you had to offer. It was very unusual for me to not shop around but you did a nice job convincing me.

    Does recommend this dealer

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  • Experience
    November 9, 2017

    It was an awesome experience. The people and the structure itself is very impressive. Dan was very thourogh in explaining everything we needed to ...


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    It was an awesome experience. The people and the structure itself is very impressive. Dan was very thourogh in explaining everything we needed to know.

    Does recommend this dealer

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  • AWSOME EXPERIENCE
    November 9, 2017

    We are very happy customers and have shared our experience with friends and family. The building was bright and clean and impressive. Hopefully......


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    We are very happy customers and have shared our experience with friends and family. The building was bright and clean and impressive. Hopefully....future dealings for car service are handled as well as the purchase was.

    Does recommend this dealer

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  • I love my Kia Sportage!!
    November 8, 2017

    I am so glad I stopped at Gary Rome Hyundai! The one thing I didn't want when I was looking for a car was to have "vulture" salesmen circling me. ...


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    I am so glad I stopped at Gary Rome Hyundai! The one thing I didn't want when I was looking for a car was to have "vulture" salesmen circling me. I had been to several other dealerships and ended up leaving because the salesmen wouldn't leave me alone to look around the lot, even after I told them I wasn't ready to talk to them yet. Pauli Bonavita was just the salesman I was looking for! He let me look around the lot and never bothered me. That is the reason I looked for him when I went back to test drive a 2015 Kia Sportage. He was knowledgeable, relaxed, funny and gave me the sense that he really cared about me and the purchase I was making. I will definitely recommend Gary Rome Hyundai to my family and friends. Thank you Pauli for helping to make this a great experience!

    Does recommend this dealer

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