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Reviews

Average Ratings

4.9
1096 lifetime reviews. Includes reviews of Gary Rome Hyundai from DealerRater.com
  • Great, friendly enviornment!!!!!

    I just bought a 2013 Hyundai Elantra from Gary Rome Hyundai, my sales associate was John Lennahn, LOVE LOVE LOVE him, not only was he very friendl...


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    I just bought a 2013 Hyundai Elantra from Gary Rome Hyundai, my sales associate was John Lennahn, LOVE LOVE LOVE him, not only was he very friendly and knowledgeable, but he was very down to earth and fun too which is a very welcoming feeling when your buying a car (no one wants the feel of a pushy car sales men). My first outstanding experience was, for me personally I hate white and silver cars, and the smoke grey Elantra my mother had looked at ended up selling that same night and all the was available at my price point the next day when my mother had went to tell John that I was interested in seeing was a white one, my mother had told John that I was very interested but that the white, she knew was a definite no go!!!! John asked my mother to give him a minute to see what he could do, and when he returned he told my mother he could have another smoke grey one at the lot by 4:00 which was perfect since I got out of work at 4 and would be at the lot by 4:30. To my surprise not only was the smoke grey Elantra there when I got there but John had also had the car running since it was a 90% day and he didn't want me to have to test drive a car that I would die in.... Kudos!! After my test drive I was still uncertain as to what vehicle to go with as I had looked at so many and the thing that pushed me into Gary Rome's direction was the fact that they did not push me AT ALL. I ended up meeting Gary Rome him self who was extremely helpful not only with my overall buying process but he also managed to get me into the car I wanted brand new at the price I wanted oh and did I mention that I have glaucoma and very very very light sensitive eyes which other wise has nothing to do with a car review except for the fact that the car I liked didn't have tint on the windows and Gary Rome had the tint put on for me (I would say for free due to the fact that I didn't see any added fees but I'm not that silly) I'm am sure that I paid for the tint some how somewhere but it was the simple fact that he and John went out of their way to get it done and all by the next day which was when I wanted to pick up my car. Oh and did I mention that John had to come and take the car to get the tint put on because the guys who usually do them things didn't come in until 10:30 only the appoint for the tint was at 9:30, and he also stayed, (or came back not sure) after 5:00 pm that night to be there to finish up the paperwork with me and go through every single button in the car with me step by step ( on his day off ) instead of passing me off to someone else. Everyone has different experiences I'm sure but mine at Gary Rome so far has been my best ever, so good that if the treatment carries over to the customer service and repairs should I ever need them, I don't think I will ever have to buy a car anywhere else when I am looking to upgrade again..... Hope this helps. Oh and my mother received a $$$$ 50.00 dollar check just for being the one to stop there and have me come in to look at a car... Great place great people and so far GREAT car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Recall

    Everyone was exceptional and car ready right on time. Love the new place,


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    Everyone was exceptional and car ready right on time. Love the new place,

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • First time serviced

    1st time oil change and a recall, for brake service, unable to tell, didn't see, wasn't shown.


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    1st time oil change and a recall, for brake service, unable to tell, didn't see, wasn't shown.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First time buyer
    March 30, 2017

    First car purchase. Staff was very kind and helpful with the purchase of my 2013 Hyundai Electra. Beautiful new building with plenty of service op...


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    First car purchase. Staff was very kind and helpful with the purchase of my 2013 Hyundai Electra. Beautiful new building with plenty of service options available on site. Meet owner Gary Rome very warm and kind hearted and big two thumbs up to my sales agent Pauli Bonvita and Brianna Rugnia. Brianna helped me schedule a test drive through online and estimate cost of car and set me up with Pauli. Pauli was very easy to deal with worked to find me the best deal and helped me find a good rate for insurance on the car. Overall very happy with my decision to buy from the team up at Gary Rome Hyundai in Holyoke,MA.

    Does recommend this dealer

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  • Amazing service!
    March 29, 2017

    My husband and I recently purchased two vehicles from Gary Rome Hyundai in Holyoke, we couldn't be happier with our purchase and the AMAZING servi...


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    My husband and I recently purchased two vehicles from Gary Rome Hyundai in Holyoke, we couldn't be happier with our purchase and the AMAZING service we received from Jack and everyone else down at Gary Rome. Thank you Guys!!

    Does recommend this dealer

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  • Patricia Ryan

    I always find the people at Gary Rome very knowledgeable and responsive to my concerns


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    I always find the people at Gary Rome very knowledgeable and responsive to my concerns

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Thank you John!!
    March 29, 2017

    I walked in on a Monday night with the same car I've had since I was 18, not knowing what kind of vehicle I wanted or could afford, but knowing I ...


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    I walked in on a Monday night with the same car I've had since I was 18, not knowing what kind of vehicle I wanted or could afford, but knowing I was beyond ready for a new car. And here I am Tuesday with a new vehicle in my driveway. John could not have been more awesome, I am absolutely blown away by how easy he made it for me. As a solo female, you have to be very weary walking into a car delarship but not at Gary Rome and with John. I feel like John took care of me the same way he would want if it was his daughter waking in the door. John walked me through step by step and just made it so easy for me. He went through what I could comfortably afford and showed me awesome vehicles and helped me decide which one was right for me, all with his awesome sense of humor and jokes. Jason took care of all the paperwork and was so nice and off I went! Won't even hesitate to come see John again when it's time for another vechicle down the line. THANK YOU!!

    Does recommend this dealer

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  • The BEST keeps getting better !
    March 28, 2017

    First-class service from a first class staff at Gary Rome Hyundai service department always make you feel very welcome very comfortable. They rea...


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    First-class service from a first class staff at Gary Rome Hyundai service department always make you feel very welcome very comfortable. They really mean it when they say you are Family they really mean it you are family

    Does recommend this dealer
    Came in for service or repair

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  • Gary Rome round two
    March 28, 2017

    All excellent best dealership I've ever dealt with. Second car from here they now have my future business unless I win the lottery and can afford ...


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    All excellent best dealership I've ever dealt with. Second car from here they now have my future business unless I win the lottery and can afford a Range Rover (55357)(56841)

    Does recommend this dealer

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  • 2017 Santa Fe Lease
    March 27, 2017

    We started out at a Nissan dealership and was given the cold shoulder. We decided to go Gary Rome because we had purchased a car from them in the ...


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    We started out at a Nissan dealership and was given the cold shoulder. We decided to go Gary Rome because we had purchased a car from them in the past. Gary went out of his way on Sunday to make sure we were completely satisfied with everything. Jesse did all the follow up and paperwork and was very professional. We would recommend Gary Rome to are friends and family.

    Does recommend this dealer

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