Crowley Kia and Motorsports

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Reviews

Average Ratings

4.8
498 lifetime reviews.
  • Awesome Customer Service

    Everyone is super friendly and willing to help out in any way possible. I would definitely recommend them to anyone looking to buy, lease or finan...

    Dealer Response

    Thank you for leaving us this great review, Jonathan. We are very happy to hear that we could be so helpful during your recent visit with us. We ...


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    Everyone is super friendly and willing to help out in any way possible. I would definitely recommend them to anyone looking to buy, lease or finance. They will get you the best deal and help you through the process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Jonathan. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Knowledgeable and friendly staff under Dan's care

    Dan's the man to see when you need direction on servicing your vehicle!!!


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    Dan's the man to see when you need direction on servicing your vehicle!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • knowledgeable and friendly staff!

    Very hardworking staff that never skips a beat in its transparency, product knowledge, and overall friendliness. This is THE place to buy a Kia in...

    Dealer Response

    Sierra, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those...


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    Very hardworking staff that never skips a beat in its transparency, product knowledge, and overall friendliness. This is THE place to buy a Kia in CT!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sierra, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best regards, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Positive car buying experience

    We had a very positive experience working with this dealer and especially our sales consultant, Michael Martella. He worked with us to find the m...

    Dealer Response

    Thank you for your review. We're glad to know that we were able to provide you with a positive experience. If you ever need anything in the future...


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    We had a very positive experience working with this dealer and especially our sales consultant, Michael Martella. He worked with us to find the model and style we were looking for and addressed all our questions and concerns.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review. We're glad to know that we were able to provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Regret purchasing a car here

    Had problem with the sale hours after getting home, took a long time to get any response to the issues. Long story short, I asked several direct q...

    Dealer Response

    Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that oc...


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    Had problem with the sale hours after getting home, took a long time to get any response to the issues. Long story short, I asked several direct question about things about the car, model, trim, features, warranty. The sales person did not answer them honestly and the GM despite knowing that I had text messages from the sales person admitting that he "made mistakes" had no intention on trying to fix the situation at all. Over all a terrible experience. I strongly suggest you buy elsewhere.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred during your visit. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Another excellent experience!

    3rd time buyer. Excellent experience. Mike and Tom were great to deal with. Very accommodating, no pressure. It was a total easy buying experi...

    Dealer Response

    Dave, we're completely committed to providing top quality service and I am ecstatic to hear that your experience with Mike and Tom reflected this ...


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    3rd time buyer. Excellent experience. Mike and Tom were great to deal with. Very accommodating, no pressure. It was a total easy buying experience. Would highly recommend to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dave, we're completely committed to providing top quality service and I am ecstatic to hear that your experience with Mike and Tom reflected this dedication. I appreciate the time it took for you to give us this feedback. Thank you for your recommendation, and we look forward to seeing you on your next visit. Best regards, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Very professional & accomodating!

    All around great service, professional staff and very accommodating. They had someone drive me home to wait out our repairs there as opposed to m...

    Dealer Response

    Natalia, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with except...


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    All around great service, professional staff and very accommodating. They had someone drive me home to wait out our repairs there as opposed to making me sit with him in the waiting room for several hours. It was very appreciated! I bring my Sorento here for everything. I've never had a bad experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Natalia, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Best buying experience for a car.

    Art got me the car I wanted at a price I could afford. He worked extensively with me and his efforts convinced to back out of another deal I was e...

    Dealer Response

    Thank you for sharing your experience with us! Congratulations on your purchase! Our team works incredibly hard to exemplify our commitment to cus...


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    Art got me the car I wanted at a price I could afford. He worked extensively with me and his efforts convinced to back out of another deal I was exploring. He then introduced me to the parts and service staff that I appreciated. He said I could visit any time if I had trouble with the electronics.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us! Congratulations on your purchase! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with Art was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • 2d time buyer at Crowley Kia

    This was our second Kia purchased at Crowley. Based on the positive buying experience on our previous Kia Forte, combined with the absolutely top-...

    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful t...


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    This was our second Kia purchased at Crowley. Based on the positive buying experience on our previous Kia Forte, combined with the absolutely top-notch service department, when we decided to trade up to a new Kia Optima, going here was a no brainer. Once again, it was a very positive car buying experience. Mike Martella our salesman listened to what we were looking for, made a well thought out recommendation and got us the Optima that we wanted with the best mix of features that we were asking for. Mike did a great job explaining all the features and settings for our car...even after he knew we decided to buy it. Financing was good as well...there was an initial issue with this, and the finance person fixed it quickly and we got it for the terms that we were looking for (Mike stayed involved throughout the process). At no time were we kept waiting more than a couple of minutes, and as soon as the paperwork was complete they had our Optima clean/detailed, gassed up, and we were ready to go. One of the key reasons that we came back to Crowley Kia was that for the past 4+ years that we owned our Forte, Crowley Kia's service department has been a delight to deal with. Always polite, always fully explaining any work that needed to be done, and all work done right and on time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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  • Review

    My experience was poor. Initially I was trading e-mails with a member of the internet team. I had indicated to him I was interested in a purchas...

    Dealer Response

    I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company...


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    My experience was poor. Initially I was trading e-mails with a member of the internet team. I had indicated to him I was interested in a purchase, not a lease, and made an appointment to meet with him. He introduced me to as sales associate who gave me additional information on the vehicle, took me on a test drive, and took information from me on what exactly I was looking to pay and had me fill out some form. The Sales Manager, came back to me with an option to lease, which I really wasn't interested in. He provided a quote that was totally unacceptable, and was no where near the amount I had discussed with the sales associate that I was looking to pay on a monthly basis. I was never offered information on a purchase.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net


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