Butler Toyota

(4.7) 860 reviews

Dealer on Cars.com since April 1999

Currently in stock!

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Reviews

4.7
860 lifetime reviews. Includes reviews of Butler Toyota from DealerRater.com
  • Ms Pat

    Ron Rangel-Scott and Amber Steele made our new Avalon experience very exceptional. Thank you so very much. We will definitely recommend you 2 to all o

    ...

    f our friends.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to provide such great feedback, Pat and David. Our primary focus is to provide each and every customer with exce

    ...

    ptional service. We'll pass the kind words along to Ron and Amber. Congrats on the new Avalon! Kind regards, Eric Davis eric.davis@butlerauto.com 317-846-9600


  • Go somewhere else

    The sales person sold me a warranty that was refundable their office never completed the paperwork correctly or provided me with a copy and will not r

    ...

    eturn my $1,295 nor will anybody from their office contact me after multiple attempts at contacting them

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Go somewhere else

    The sales person sold me a warranty that was refundable their office never completed the paperwork correctly or provided me with a copy and will not r

    ...

    eturn my $1,295 nor will anybody from their office contact me after multiple attempts at contacting them

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.7

244 lifetime reviews of the Service Department.
Includes reviews of Butler Toyota from DealerRater.com

  • Exhausting

    I have leased a vehicle from this dealership and everything seemed great until as of recent. I am leasing a Scion IA I took the car in for service bec

    ...

    ause a mysterious liquid is leaking from both of my sideview mirrors I thought maybe adhesive, or glue ? The people who serviced my car told me it was just soap and it would be 50 dollars to buff it out. So my question is everytime I wash my car I'll have to get soap buffed out?! Anyway I haven't washed my car since the service and the liquid is once again forming down the side of my car. I've called multiple times just get forwarded to voicemails that never lead to a returned phone call. I'm also looking for other options to buy this vehicle because I have gotten a new job and will be going way over my mileage by the time my lease is up . I was told two days ago by the secretary that my leasing specialist was no longer with the company so she wasn't sure who could help me . I was one again forwarded to another voicemail with no returned phone call . This experience is so miserable I hope I can find another dealership or just deal with Scion directly.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Service agents with an attitude

    Bad interpersonal skills and or training for their service agents. If you've ever dealt with service personnel with an attitude and this type of situ

    ...

    ation raises your blood pressure, I suggest you find a different option for service.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Butler Toyota

    I'm sorry to hear you had a poor experience with members of our Service Department. I would certainly like to know more. Please contact me at 317-846-

    ...

    9600 if you are willing to explain what happened. Thanks Eric Davis General Sales Manager


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Service Pricing

    Tire Rotation

    $19.95

    Oil, Filter Change

    $29.95

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since April 1999

We have been selling and servicing new and pre-owned Toyotas With Integrity, Since 1966. You will find a great selection of new Toyota and Scion models on our huge lot.

"With Integrity Since 1966"
Butler Toyota
3232 Harper Rd. Indianapolis, IN 46240
New (317) 660-9536
Used (317) 660-9538
Service (317) 660-9487
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