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Reviews

Average Ratings

4.8
588 lifetime reviews. Includes reviews of O'Donnell Honda from DealerRater.com
  • Shayne Wilson at O'Donnell Honda

    My husband and I bought our CRV from salesman Shayne Wilson and O'Donnell Honda ! Shayne was patient with our many questions, and after we made ou...

    Dealer Response

    Barbara, Thank you for your feedback. We are thrilled to hear that you have enjoyed your experiences with our dealership and look forward to ser...


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    My husband and I bought our CRV from salesman Shayne Wilson and O'Donnell Honda ! Shayne was patient with our many questions, and after we made our decision, gave us a thorough briefing on the characteristics, capabilities and features of our new vehicle. We had a great experience with Shayne and the entire dealership. We have been back for our scheduled maintenance and their service department did a great job also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Barbara, Thank you for your feedback. We are thrilled to hear that you have enjoyed your experiences with our dealership and look forward to serving you for years to come! Please feel free to reach out to either Shayne or myself if you ever need anything. Sincerely, Chris Councill Internet Manager (410) 461-5000


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  • Awesome Customer Service
    March 21, 2017

    Everyone I came in contact with was professional & courteous. I had a 2003 CRV which I purchased from O'Donnell 14 years ago. Loved it. Now I pla...


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    Everyone I came in contact with was professional & courteous. I had a 2003 CRV which I purchased from O'Donnell 14 years ago. Loved it. Now I plan on loving my 2017. Thank you all very much for your time and effort to make this happen.

    Does recommend this dealer

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  • Amazing Customer Service
    March 21, 2017

    This is my first time buying a car, and I felt quite overwhelmed at the start of the process. The first dealership I went to was O'Donnell because...


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    This is my first time buying a car, and I felt quite overwhelmed at the start of the process. The first dealership I went to was O'Donnell because they are local. I then shopped around at other area dealerships, but the sales representatives were pushy and contacted me multiple times per days for weeks. I went back to O'Donnell to settle on the right price because the staff didn't harass me about purchasing a car from them, they were enormously helpful, and communicated everything clearly. I would highly recommend this dealership for their considerate, courteous service.

    Does recommend this dealer

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  • Michele's Honda CR-V
    March 7, 2017

    O'Donnell Honda dealership is an excellent place to go if you are looking to purchase a new car. The staff are all very friendly and professional....


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    O'Donnell Honda dealership is an excellent place to go if you are looking to purchase a new car. The staff are all very friendly and professional. Stan Bailey, in particular, made my experience as a first time car owner/buyer very pleasant. He was very knowledgeable, honest, and very thorough. Upon pick up, he made sure my new CR-V was cleaned and ready to go. He showed me how to operate my vehicle and was ready to answer any questions I had in detail. He also contacted me a couple weeks later to see how my vehicle was checking out. I highly recommend Stan Bailey and O'Donnell Honda! Absolutely excellent customer service!

    Does recommend this dealer

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  • Awesome Customer Service
    March 3, 2017

    This is my third Honda I have purchased from O'Donnell, Shayne Wilson is the best!!! Very professional and kind from start to finish. Thank you!!


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    This is my third Honda I have purchased from O'Donnell, Shayne Wilson is the best!!! Very professional and kind from start to finish. Thank you!!

    Does recommend this dealer

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  • Great New Car Buying Experience
    January 29, 2017

    Easy, no pressure, thorough and professional. Terry Askin is a pro! My new Civic was clean and ready to go. He went through all the operations ...


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    Easy, no pressure, thorough and professional. Terry Askin is a pro! My new Civic was clean and ready to go. He went through all the operations and was very detailed.

    Does recommend this dealer

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  • Ask for Terry
    January 29, 2017

    I found the dealership on Truecar.com, they had the vehicle I was looking for. I called ahead and spoke to Terry. When I arrived at the dealershi...


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    I found the dealership on Truecar.com, they had the vehicle I was looking for. I called ahead and spoke to Terry. When I arrived at the dealership, he pointed features on the car that other sales people from other dealerships did not. He was a real professional. There was not any haggling back and forth, or any of the "let me go check with my manager. I also came in with an online advertised price from another dealership, he explained to me how it would not be my out the door price, because of all the fees they would tack on afterwards. I called the other dealer to find out, and sure enough he was telling the truth. The price they offered me was even lower than the other dealer. Overall, it was Terry's friendly, easy going, "I want to help you" attitude is what sold me on the deal. If you are in the market for a Honda, I would certainly recommend you go to O'donnell's and ask for Terry. I will certainly return.

    Does recommend this dealer

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  • Great Dealer
    January 21, 2017

    Just bought our 2nd car from O'Donnell. They are very professional and easy to deal with. A very pleasant experience. We take our other Hondas to...


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    Just bought our 2nd car from O'Donnell. They are very professional and easy to deal with. A very pleasant experience. We take our other Hondas to their service department as well.

    Does recommend this dealer

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  • Awesome Service
    December 29, 2016

    Buying a car was not in my plans. I was simply in Baltimore to visit my mother. My car broke down and I ended up having it towed to O'Donnell Hond...


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    Buying a car was not in my plans. I was simply in Baltimore to visit my mother. My car broke down and I ended up having it towed to O'Donnell Honda. With the help of service assistant Steve, the problem was found but it wasn't good news.. I needed a new car. I wasn't in my home town so Steve set me up to see Shayne and I couldn't have been more pleased with my experience. They were both so kind and very helpful. I'd definitely refer a Baltimore friend to this dealer.

    Does recommend this dealer

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  • online car buying the way it should be..!!!
    December 27, 2016

    I was hesitant to buy new car because I didn't wanted to deal with car sales person and all their sales tactics. So I tried to asked for quote on...


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    I was hesitant to buy new car because I didn't wanted to deal with car sales person and all their sales tactics. So I tried to asked for quote online. Shayne give me quote with very good price, and specially no haggling or negotiations. That's exactly what I wanted, after getting email with exact car price, I went in dealership, car was ready and paper work was ready. Whole process wrapped up in less than 2 hours. So it felt like buying stuff from amazon, you see price online and you get exact that price no sales tactics or forcing you to buy anything extra. Finance manager Brian was also quick with paper work, and didn't tried to sale extra stuff.

    Does recommend this dealer

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