Reviews
Outstanding Service
I just went in for a routine oil change and tire rotation, but even so, they washed my car! Excellent, friendly service and the new facility is beautiful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
CX 5 / 2016
Clean and nice place. Very attentive, friendly and professional. And good deals. Its bilingual service makes a difference in confidence. The test drive was super and helped me choose my vehicle.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Terrible experience-TWICE!!!!!!
This is my third attempt to write a review about this dealer. I will try again. In March of last year, my wife and I purchased a 2012 Chevy Cruze from this dealer. Well, I drove it sparingly for the first 30 days, and then we drove it to Asheville, NC. When braking at high speed the whole car shook. When we got back, I took it to the dealer and told him what the car was doing. He said the warranty was up and, gee he'll take a look at it, but I was going to have to pay. After writing the General Manager, Dan Parker, they fixed it. Then, last November I discovered that my wife, who took out the loan on this car, had borrowed $17, 000 for this $10,000 car,. A big part of this loan was a Service Contract for $3,186. We quickly wrote the Vehicle Contract Service company and cancelled. On December 12th, we received a letter from the Contract Service Company stating that we are due, or the loan company is due, a refund for 81.00% of the contract. The letter stated we should get the refund in 45 days. 45 days was January 26, 2017. I called Don Mealey in March, twice, and my calls never got through. I wrote another letter to Dan Parker on March 22 and he never responded. It is now April 17th, I have been paying interest for three months on over $2,000 that should have been paid to the loan company for this refund. No response from the dealer DO NOT BOTHER TO POST ANY NEGATIVE COMMENTS ABOUT DEALERS ON THIS WEBSITE. I HAVE POSTED THE ABOVE THREE TIMES, AND IT DOES NOT SHOW ON ANY REVIEWS WITH THIS DEALER. CARS.COM MUST BE RECEIVING A STIPEND FROM DEALERS TO POST ONLY POSITIVE REVIEWS!!!!!!!!!!!!!!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Car Buying Made Easy
I can't say enough good things about our experience with Mike. From the first meeting and test drive to taking delivery of our brand new CX-9, Mike was great. Never pushy. Always helpful and flexible around our erratic schedules. Mike delivered the car buying experience we all deserve. Can't wait to work with him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Grateful
Estoy muy agradecido con ana armendariz y andy rodriguez por la atencion y ayuda que me dieron al comprar mi mazda cx9 .fueron muy claros y colaboradores conmigo,ya este es el septimo carro que compro en sport mazda y 4 mas para mis amigos y esta fue la vez que mas feliz sali con la ayuda de ana,andy y juan senior
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service and Deal
I visited Sport Mazda while on the fence about buying a car that day. I had been to another dealership in town but they didn't have the exact car I wanted, but Sport did. Ana was very helpful and knowledgable about the vehicle and made the purchasing part easy. I only wished that someone (her or the finance officer) had warned me of the high percentage rate on the loan (4.99%). If I had known this, I wouldn't have waiting so long to see a finance officer and would've taken a loan out somewhere else with a lower rate. I had to wait almost 3 hours to get my load because they were short staffed (to no fault of anyone's) and the manager offered me a gift certificate for $250 in accessory for my car, so that helped as well. Overall, I was happy with the experience and LOVE my Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Inquired about the car I wanted on the website, received a response within a couple hours to arrange a time to check it out. Upon arrival, was greeted warmly by Aida. Worked with Noel, test drove the vehicle and worked with him negotiating with the sales manager. Noel was extremely professional and understanding of my needs during the entire process. Would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tire Patch and Oil Change
Rob was very friendly and professional. Made me feel at ease and took care of my Mazda 6's tire and the oil change. Loved the new location and facility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exelente costumer services
We thankful to Miguel soto to hel as to have the dream car. We going to referred al friends to miguel. Exelente experience with Mazda sport Thank you for all your help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hooray for Miguel!
I had been searching throughout Central Florida for a red Mazda CX-5 and found three dealerships that seemed to offer a good deals on that particular model. Unfortunately, one of the dealerships wasn't eager to look for a red one and tried to sell me one of the other colors they had in stock. I was adamant in my color request so I looked elsewhere. Dealership number two had some great buys but they were still a little too pricey for my budget. Finally, I called Sport Mazda and was put in contact with Miguel Soto. Fortunately, Mr. Soto is a very conscientious young man and made absolutely no attempt to switch me from my choice of vehicle to something else that they might have in stock. Being very stubborn, I was more inclined to change dealerships th more inclined to change dealerships than to change either my choice of vehicle or my choice of color. Mr. Soto was very eager to identify a car that met all my requirements and was absolutely the most polite salesman I've ever encountered! He was not at all pushy but truly appeared interested in helping me find what I wanted. He sold me a vehicle that was well within my price range and was exactly what I requested. Even more important to me, he was polite and very kind during the entire process. I never felt pressured doing the process very happy with my new vehicle! I'm not sure when I'll be buying another car, but I am sure I'll be looking for Miguel when that time comes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car