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7 lifetime reviews.

  • Great experience at Kent Brown!!!

    I researched used cars on cars.com and found a beauty: 2008 Rav4 at Kent Brown Toyota. I worked with Bill Peters, a great guy, who listened to my ...


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    I researched used cars on cars.com and found a beauty: 2008 Rav4 at Kent Brown Toyota. I worked with Bill Peters, a great guy, who listened to my situation and walked me through the carfax, the financing and all the features on the car. The price was just right and Bill got me a financing deal that was 4 percentage points lower than my credit union!! All around a great experience, and I LOVE MY NEW CAR!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 6 found this review helpful. Did you?

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  • Just what we needed!

    My husband and I were in the market for a truck. We bought a 2008 Tundra and are very pleased with our purchase! We worked with Nick Wood, who is ...


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    My husband and I were in the market for a truck. We bought a 2008 Tundra and are very pleased with our purchase! We worked with Nick Wood, who is fairly new to the dealership in sales, and he handled the sale very professionally. Some car salesmen are pushy and annoying, but not this guy. He was able to help us work out an affordable deal for the truck, and answered all of our questions. There was a small problem, but it was handled well. We were told that the truck would be filled with gas, but it was only filled halfway when we drove it off the lot. Upon bringing this to their attention, we were told that selling used cars with half tanks of gas is the industry standard (which I think is crazy, but OK), and the employee who told us that (not Nick) misspoke, but that they would honor their promise with a gas card. This is what I would consider excellent customer service - when you have a problem and you address it quickly and to your customer's satisfaction. Being able to admit when you've made a mistake, even a small one, is admirable from a business. We bought the extended warranty and plan to bring it there for service as needed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • I can't believe they actually sell cars!

    Very disorganized! Luckily, Toyotas sell themselves because this dealership has 0 customer service skills.


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    Very disorganized! Luckily, Toyotas sell themselves because this dealership has 0 customer service skills.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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